Yvette M. Cruz

**** **** ******, *******, ** ****2 • Phone: 773-***-****

acxhae@r.postjobfree.com

•Ability to Work Well Alone or in as an active team member

•Quality H/R Administrator, Recruiter and Customer Service Skills and Experience

•Written and Verbal Communication

• Productive Administrative Assistant / Recruiter

• Bilingual English and Spanish

Professional Experience and Accomplishments

Administrative / Recruiting Professional

Handled all aspects of recruiting and staffing for various client companies in need of industrial and manufacturing workers as their production needs changed.

Fielded calls and directed them to proper personnel, receives and directs clients and visitors, and maintained vendors accounts and resolved issues/complaints as needed.

Supported Management with administrative responsibilities including screening calls, making travel and meeting arrangements, preparing reports on financial data, and handling customer relations.

Conducted new employee orientation and worked with new staff to ensure completion of new hire paperwork and created personnel records/files

Trained and supervised staff in various areas including training others on computer system usage, company policies and procedures, and company goals.

Performed general clerical duties including, but not limited to bookkeeping, copying, faxing, mailing and filing. Opened, sorted and distributed incoming correspondence including faxes, email, and UPS/FedEx.

Created and modified documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, database and other presentation software such as Microsoft Office, Paylocity, ExpertPlan and 401K.

Maintained confidentiality in all aspects of client, staff and company information.

Customer Service Expert

Utilized interpersonal skills and product knowledge to provide quality customer service and satisfaction.

Performed the necessary duties required to meet daily sales quotas, company goals, and objectives.

Employed tools and products supplied to endorse company merchandise, sales, and promotions.

Trained new staff on company products, policies and procedures.

Executed cash register operations, telephone responsibilities, and money-handling transactions.

Met expectations during high-volume company events and special promotions.

EMPLOYMENT HISTORY

Staffing Coordinator, BrightStar Care, Gurnee, IL (5/2016-11/2016)

Home Care Aide Coordinator, Premier Home Health, Oak Park, IL (4/2015-4/2016)

Recruiter (Temporary), Staffing Network, Cicero, IL (11/2014-03/2015)

Staffing Consultant, Express Employment Agency, Chicago, IL (5/2014-11/2014)

H/R Administrative Asst., DHL, Des Plaines, IL (11/2013-04/2014)

Staffing Coordinator/Assistant Branch Manager, Elite Staffing, Mt. Prospect, IL (6/2012-10/2013)

Supervisor, Help At Home, Chicago, IL (2009-2012)

Sales Associate, AJ Wright, Chicago, IL (2008-2010)Administrative Asst/HR Assistant, Consumer Electronics Distributors, Northbrook, IL (2007-2008)

Switchboard Operator, Staffing Now Temp Agency, Chicago, IL (2007)

Administrative Assistant, Workforce Temp Agency, Chicago, IL (2005-2006)

Customer Account Rep., City of Chicago Dept. of Water Management, Chicago, IL (1998- 2003)

PROFICIENCIES/INTERESTS

Microsoft Office (Word); Internet Explorer, Typing, Data Entry, Windows 2003/2000/ME/NT/XP

Contact this candidate