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Customer Service Sales

Location:
Montreal, QC, Canada
Salary:
72400
Posted:
November 14, 2016

Contact this candidate

Resume:

OMAR SID

Tel: 857-***-**** acxh3i@r.postjobfree.com

PROFESSIONAL SUMMARY

Certified Business Field Consultant (District Manager) at 7Eleven 05/2014 – 09/2016

Oversaw a group of 7 to 10 stores (corporate and/or franchise) Within Manhattan to Ensure key processes and plans are in place and to maintain key performance indicators – sales volume, gross margins, Inventory Shortages, and Expenses

Monitored and ensure accountability for all aspects of store operations, providing advice, coaching and assistance to store management. And directly supervised Corporate Store Managers and teams

Prepared and presented weekly conference Calls to support, lead, consult with and influence store operators and/or franchisees to develop, update and execute operational plans and strategies, including merchandising, guest experience and store operational infrastructure

Conducted Monthly Financial Reviews with single and multi-Unit Franchisee, and corporate store managers. This included: Data analysis, Strategic merchandising recommendation, Compliance and Action plan update

Analyzed product mix, assortment and inventory levels to optimize sales, by tailoring the store assortment to meet the guest need

Visited all assigned locations weekly to continuously monitor productivity by compiling and analyzing reports/ratios, sales and gross margin profits in order to properly address opportunities and challenges.

Continuously came up with new ways to develop and improve store performance in all aspect of the business

Assumed the Non Alcoholic Market SME (Subject Matter Expert) role, by:

- Providing and presenting weekly updates (PowerPoints), that included Sales trend, Merchandising guidelines, Financials and Events readiness plan

-Partnering with key suppliers (Monster Energy, RedBull, Coca Cola, Pepsi Cola, Wrigley, Nestle, Mendelez …) to maximize any sales opportunity and close any gap, at store, Subgroup and market level

-Also assumed the Inventory Shortages SME: Providing audit results updates and Compliance report, training, and also recommending best practice to proactively reduce shrinkages.

Full-Time Corporate Certified store Manager at 7-Eleven 08/2011 – 05/2014

Executed and supported monthly and periodically Sales plan

Implemented action plans to work toward achieving budgeted and assigned targets.

Monitored and supervised at least 16 store staff members by training, motivating and giving appropriate feedback to better execute day to day Store operations

Run and analyzed reports to understand the sales trend and find potential growth.

Analyzed store related issues and implemented corrective or preventive action plan.

Successfully opened two (02) brand new stores (one of them was a flagship store) with highly satisfying results

Sarl ALLPLAST, Akbou, Algeria 2007 –2009

Leader in Polymer extrusion, Dairy Product Packaging, in more than 60% of the Algerian market. Supplied plastics for Dannon, Cevital, and Soummam.

Procurement Manager (Strategic Sourcing and Development), 2008 - 2009

Responsible for $ 9 000,000.00 annual spend.

Prepared and monitored cross functional projects to develop new product and new solutions. Participated in presenting new product to customers.

Analyzed market and produced report assessing material availability, in Europe, Asia and Middle East.

Managed inventory of One Hundred and Twenty Four (124) SKU’s using QAD (ERP System and Microsoft Office suite)

Buying, Forecasting and Customer Service, 7/2007 - 1/2008

Created database of all Dannon Purchase Orders and monitored shipping process from several destinations in Europe, Asia and Middle East.

As a Contract Manufacturer representative, gave an excellent customer service to Dannon Group

Created supplier evaluation tool and provided evaluation feedback to suppliers leading to improved services.

Handled international orders from the inquiry request until the delivery/reception and payment (letter of credit, cash against document and wire transfers.

Followed up all documents’ submission and made sure compliance with different countries legal and administrative requirements,

EDUCATION

License in Economics (Bachelor Degree) 10/2000 - 6/2005

University of Bejaia, Algeria

One of the leading universities and innovative by undertaking the universal LMD system

PROFESSIONAL DEVELOPMENT

Practice on the Act of Purchasing, Trainer Mr. Daniel VILLANOVE buyer in IBM and DASSAULT

Trainings on Listening to Customers and Control of the Suppliers, Trainer: Mr. BOUTERFA (SGS)

Food Safety and hazard certificate

SKILLS

Language: Fluent in English, French, Arabic, Berber

Computer: QAD (ERP, GPAO, SAP) Magic, Comminsoft Innova, Excel, Word, PowerPoint, Lotus Notes



Contact this candidate