Customer Service Representative

Benessa Rodriguez

Customer Experienced Associate

Laredo, TX 78045

************@*******.*** - 956-***-****

I have been a Customer Service Representative with 4 years of experience. Areas of expertise include anywhere from receiving payment for a company, manifestos, troubleshooting, making sure my area is neat, reception work, providing information, processing an order, scheduling appointment, and most importantly providing excellent customer service.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Experienced Associate

A-CTI ANSWERCONNECT TELESERVICES - August 2015 to March 2016 1033 SE Main Suite 1

I achieved at providing excellent customer service, by helped take message for various companies. Each account was different, and had different information, but I always did my best to inform myself of the information to best assist the person who was calling in. I would provide information on the company, see if people were available, schedule appointment, and even create trouble tickets. For this job I worked as receptionist, as a answering service, a scheduler, and various other job titles can be added on. I would always start and end my day with a smile knowing I was able to make a differences and help someone even if it was by taking a message.

Customer Service Representative

MONARCH DR - May 2014 to June 2015

Convergys 451 MONARCH DR

In the first department I was a part of I provided customers with services that they requested to have installed, and provided customers with further information on the services. I Happily transitioned from the first department to help growth of the company. In the second department I provided customers further assistance if they needed any troubleshooting assistance, billing assistance, and would help make changes to the customers account if needed. I provided excellent customer service in both departments, and did the best I could do to make sure every experience was the best experience possible. Customer Service Representative

Ross Dress For Less - August 2012 to May 2014

5508 SAN BERNARDO AVE

I provided excellent and speedy customer service. I helped charge customer's along with many other things. I would help with returns and Manifestos, I would help return the products to their assigned area, I made sure to always help recover when I saw there were a lot of items on the ground, I would help with the dressing room, and volunteered to help with the front end of the store. I made sure to always help where help was needed. EDUCATION

High School diploma

Cigarroa High School Laredo - Laredo, TX

May 2011

ADDITIONAL INFORMATION

Skills

• Self-motivated

• great problem solving abilities

• Works well under pressure

• Upbeat, friendly, and positive

• Can type 46 words per minute

• proficient in Microsoft Excel, PowerPoint, Word, and Outlook, Awards and Acknowledgments

• While working with Ross I received various recognition for always working really hard and giving it my all, I even received employee of the month.

• While working with Convergys I received various certificates for meeting expectation, even exceeding the expectations.

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