Project Microsoft Office
Resume:
Hui (Christy) Chen, MBA
Thornhill, Ontario L3T 5L1
289-***-**** acxh1m@r.postjobfree.com
EDUCATION
Master of Business Administration (Business Analytics) Co-op Option September 2014 – June 2016 Goodman School of Business, Brock University, St. Catharines, Ontario
Beta Gamma Sigma lifetime membership (Top 20% of Master students) Bachelor of Laws July 2010 – June 2014
Shanghai Business School, Shanghai, China
GPA (3.8/4)
COMPUTER AND LANGUAGE SKILLS
Hands on experience with SAS Programming and SAS EM software
Proficient with SPSS software, WEKA, Python and Arena Simulation software
Advanced knowledge on in MS Word, PowerPoint, Outlook, Access Database, Excel (Solver, VBA/Macros, Pivot Tables, Data Analysis, VLookup, Filters, etc.) and Azure Platform
Embrace solid knowledge on programming languages such as SQL and XML
Have basic academic knowledge on programming languages such as C and C++
Have advanced working experience with both Windows system and iOS system
Fluent in Mandarin Chinese and English
CERTIFICATION & TRAINING
Microsoft Machine Learning Challenge (Microsoft Azure) March 2016
SAS Certified Advanced Programmer for SAS 9 December 2015
Certification of completing Wall Street Prep Financial & Valuation Modeling March 2015
CaseWare Training January 2015
CO-OP EXPERIENCE
Stewardship Officer Co-op January 2016 – April 2016 Alumni, Development, & Donor Relations, Brock University, St. Catharines, Ontario
Collected and organized all donor signage information around several campuses by using Microsoft Suites to meet department objectives
Coordinated and worked with other departments to ensure all donor signage and plaques are accurately and efficiently presented
Managed all donor recognition files by organizing them into related master files for department’s future information retrieval and donor information management
Demonstrated positive communication skills and personal credibility while handling related duties assigned by supervisor
ACADEMIC PROJECT EXPERIENCE
Academic Group Project Leader – Advanced Business Analytics Goodman School of Business, St.Catharines, Ontario September 2015 – December 2015
Researched ideal large open datasets (around 300,000 records) and applied advanced Text Mining and Classification techniques to find out useful text combination by using to help figuring out where and how to improve customer services thus reduce the complaints.
Coordinated and communicated with both group members and Professor efficiently and effectively as a group leader to have a better understand of the project’s needs and requirement Hui (Christy) Chen 289-***-**** / acxh1m@r.postjobfree.com Page 2
Identified certain issue elements that mostly caused customer complaints by using data analytical software SAS EM, WEKA, and Excel and furthermore provided according recommendations based on deep clustering analysis.
Delivered group presentation to classmates and professor to demonstrate result of the group project and explanation of the project process by using Microsoft Office Suites and data analytical software like SAS EM.
Student Consultant – Systems Analysis and Design
Goodman School of Business/Jewish St. Catharines, St.Catharines, Ontario September 2015 – December 2015
Created and improved membership management system by using Microsoft Access and Excel to help Jewish St. Catharines to simplify the process of membership application review as well as to manage members’ relation
Conducted Jewish St. Catharines membership relationship tables and made handbook to clients for future reference and easy information retrieval
Contributed to the effectiveness of the group through active participation in discussions and cooperation with all team members
Demonstrated positive communication skills and data management skills while interacting with clients to satisfy their business plan and provide an excellent customer experience Academic Group Project Leader – Introduction to Business Analytics Goodman School of Business, St.Catharines, Ontario May 2015 – July 2015
Applied Data Mining techniques by using data analytical software like SAS EM, WEKA and Microsoft Excel and Access to help company better understand the diversified customer database for the purpose of promoting a new financial product
Revealed patterns found in the dataset by doing data exploration, visualization, and pre-processing, like handle missing value, outliers, and multi-dimensional analysis using pivot tables and WEKA
Conducted predictive modeling and cluster analysis after date pre-processing by using classification methods like decision trees, logistic regressions, and neural network to process the project
Coordinated with both Professor and group members to ensure the smoothly process of the whole project and Scheduled every meeting and timeline of things-to-do.
Presented the result by using PPT, Excel and SAS EM and then recommended methods to improve new product promotion based on the explanation of project process Student Consultant – Organizational Behaviour
Goodman School of Business/@Linda’s Office, St.Catharines, Ontario September 2014 – December 2014
Coordinated and communication with client efficiently to have a better understand of the virtual business needs and requirement
Collaborated in the development of a short-term business plan with a team of 4 student consultants to improve efficiencies in the process like funding and marketing for a virtual business
Provided professional suggestions to our client to help her build a short-term business plan for future business start
VOLUNTEER AND COMMUNITY INVOLVEMENT
Lincoln County Humane Society, St. Catharines, Ontario March 2016 – Present Niagara Grape & Wine Festival, St. Catharines, Ontario September 2015 Brock University Brock Care Day, St. Catharines, Ontario October 2014 Niagara Grape & Wine Festival, St. Catharines, Ontario September 2014
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