JOYCELYN S. QUIJANO

**** ****** **** ********, ******* T6R2S4

Mobile no: 587-***-****

Email: acxh10@r.postjobfree.com

OBJECTIVE: To be a part of a prestigious company where my qualifications are best suited.

CORE QUALIFICATIONS

•Customer Relations

•Team Leadership

•Trustworthy

•Works well under Pressure

•Staff Training and Development

•Secretarial and Administrative Skills

PERSONAL INFORMATION

Born on February 4, 1979 in Manila, Philippines. Can speak fluent English & Filipino. Interests include: traveling, music, reading magazines, movies and surfing the internet. Proficient in utilizing windows-based PC’s with various softwares, viz: MS Word, Excel, Power point, Outlook & Lotus Notes, knowledge in AS400 (ICMS) & Cargo Tracing thru TS Trade ship. Good communication and interpersonal skills, hardworking, responsible, trustworthy, service & goal oriented.

WORK EXPERIENCES

Sept. 2011-Present Dairy Queen Grill & Chill Restaurant

Shift Manager

Manage entire restaurant operations

Maintain critical standards of product and service quality, restaurant cleanliness, and sanitation, and speed of service.

Provides positive leadership to promote a strong teamwork environment and fun atmosphere.

Ensures Guest Service in all areas meets or exceeds company standards.

Assists in optimizing profits by controlling products and labor costs.

Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of training materials, establishment of performance expectations and by conducting performance reviews.

Supports and adheres to company standards for operations, marketing/communications and brand identity.

May 2016-July 2016 Royal Bank of Canada

Client Advisor (Part Time)

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; selling cashier's checks, traveler's checks; answering questions in person or on telephone and referring to other bank services.

Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.

Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs and directing customers to a branch representative.

Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals and completing safe-deposit box procedures.

Aug 2015-June 2016 Marshalls

Part Time Cashier

Provides daily transactions to customers through debit, cash and credit card payments.

Enters price changes by referring to price changes and special sale bulletins.

Maintains safe and clean working environment by complying with procedures, rules, and regulations.

Contributes to team effort by accomplishing related results as needed.

May 2014-August2014 Scotiabank

Customer Service Representative (Part time)

Responsible for contributing to the overall success of the branch by meeting negotiated Service Excellence Activity goals while adhering to bank security, operational and compliance procedures and policies.

Responsible for meeting customer's day to day transactional needs, resolving their service and maintenance inquiries.

Promoting the Bank's products/services by directing sales opportunities to the appropriate Sales Officer.

Contributes to the quality and efficiency of branch operations as well as compliance with regulatory and internal bank guidelines.

April 2008-August 2011 Dairy Queen Grill and Chill Restaurant

Food Counter Attendant

Take customer’s orders

Prepare food and beverages such as sandwiches, hamburgers, salads, milkshakes, and juices

andle guest complaints and notify manager on duty immediately

Provide timely, pleasant, and polite food and beverage service to guests

Aug. 2005-Mar. 2008 Philippine National Bank

Regional Administrative Assistant

Provides secretarial and administrative support to the Regional Business Manager.

Assists the Regional Business Manager in supervising & monitoring the marketing/sales team of the twelve (12) branches under the region.

Assists in organizing and preparing meetings, functions, seminars, get-together, etc.

Monitors and follows-up required reports/other requirements from branches within the region.

Handles the incoming & outgoing mails & other official communications of the Regional Center.

Requests for office supplies and controls/tracks down consumption.

Monitors scheduled vacation leaves of branch personnel within the region.

Jan. 2004-Sept. 2004 China Shipping Manila Agency, Inc.

Customer Service Representative (Import Dept.)

Handles inquiries of vessel’s schedule of arrival.

Updates and Monitors Import Shipment/Cargo Tracing.

Notify importers of their incoming shipment thru an arrival notice sent via fax and mail.

Coordinates with the different loading ports on any concerns/queries of consignees.

July 2003-Aug. 2003 Toyota Motor Philippines Corporation

Administratve Assistant (Production Engineering Dept.)

Responsible for Overtime Monitoring, Daily Performance Report, E-pass Monitoring, Safety & Health Report, Purchase Requisition & Receiving Report data entry and printing.

Coordinates with Procurement Department and Suppliers on purchased items.

Prepares and Monitors Department/Project Budget.

April 2003-June 2003 Toyota Motor Philippines Corporation

Secretary (Production Department)

Ensures that all memorandums are prepared, signed, and released to the concerned personnel.

Receives, sorts, reviews, and files all incoming documents from both internal and external resources.

Prepares notice, agenda and minutes of meetings.

Updates the Department Manager of his schedule of meetings.

Provides administrative support to Section Managers.

In charge of the daily production report and overtime authorization sheets of production team members.

Handles clerical jobs such as encoding (request for payment, overtime logsheet gatepass sheet), filing important documents (incident reports, production reports).

May 2002-Oct. 2002 Eastern telecommunications Phils., Inc

Auxilliary Staff

Handles outbound calls – confirmation of client’s reported trouble (phone, internet, telex, leased lines, etc.) if service is already restored.

Gives feedback and updates to Priority Clients.

Prepares Escalation and De Escalation Reports for Network Outages and ensures close monitoring and rigid coordination with the restoring technical groups.

Generates PIN letters for dial-up, IA, and System-X customers and dispatches the same as per standard.

Prepares daily open faults report and coordinates with support groups for their closing.

Oct. 2001 – May 2002 Eastern Telecommunications Phils. Inc.

Customer Service Representative

Handles inbound calls of customer complaints and inquiries through Integrated Customer Management System (ICMS)/AS400.

Coordinates with technical groups on complaints of clients regarding their phone, internet, telex, etc

SEMINARS ATTENDED

April 2007 PNB Bancassurance Life Training

Sponsored by: Beneficial-PNB Life Insurance Co.

January 2006 PNB New Employees Orientation Seminar

Sponsored by: PNB Training & Development Office

November 2001 Excellent Customer Service Seminar

Sponsored by: Eastern Telecommunications Phils. Inc.

February 2001 Power of the Press

Sponsored by: Colegio de San Juan de Letran

EDUCATIONAL BACKGROUND

Tertiary

1996-2001 Colegio de San Juan de Letran, Intramuros, Manila

Bachelor of Arts Major in Communication Arts

1995-1996 Adamson University

Bachelor of Arts Major in Mass Communications

Secondary / Elementary

1991-1995 Saint Mary’s Academy, Pasay City

1985-1991 Saint Mary’s Academy, Pasay City

Contact this candidate