Summary

Qualified Clerical and Administrative Professional Receptionist Detailed, Adaptive, and Dependable

Experience

Sales Floor Associate, Merchandise Specialist, Cashier Floral Advisor, Caretaker & Specialist. Romance Etc.

Long Beach, CA Oct, 2015 / Present

Small, family-owned boutique, supplier of unique gifts and oddities. Doubles as a floral design studio, specializing in event planning. Maintaining an extensive and accurate knowledge of items, including new arrivals, is crucial, regardless of role. It's also necessary to be knowledgeable with details such as, the origin of merchandise, including information about the designer, artist, brand or vendor and if merchandise is renewable, or a rarity, to utilize this information, as an asset to increase sales. Age and other details regarding merchandise must be updated frequently, as they are used to decipher if an item is of vintage or antique value, often times resulting in increase of demand of inventory, followed by an increase in sales of the item, respectively. A fluent understanding of store policies and procedures, and appropriately applying them during situations, is also a key function while on the sales floor.

Dusting, sweeping, and cleaning of merchandise, and store front are expected daily. Demonstrating efficiency with money exchange, properly processing sales, returns, appling discounts or promotions.

Opening and closing out register if the daily opener, or nightly closer.

While working under, or assuming the role of the florist, daily meetings with clients, creating and delivering bouquets and other floral arrangements and designs can be expected.

Also assisted in building and designing planted and floral arrangements, designs and displays. Scheduled employees, vendors, customers and prospective clients, as well as the shop's owners, according to appointments made for floral department, event planning, meetings with current and future merchandise vendors, and other inquiries.

Maintain overall appearance of an enthusiastic and helpful sales person.

Built a strong connection with fellow associates to understand each individual's strengths and area for improvment.

Primary Lead Receptionist Trainer & Fitting Room Attendant

Target

Long Beach, CA Nov, 2012 / Oct, 2015

Provided helpful and enthusiastic customer service; demonstrated insightful use of communication skills, while in contact via phone, and face-to-face contact, in-store. Ensured superior customer experience through advanced customer service, usually displayed in addressing guest inquiries and concerns, including complaints, through the act of resolving problems, often on the spot, with an appropriate use of empathy. In some cases, it was required to remain calm and confident while amidst in a conflicted or emergency situation. Also, taking the initiative in solving problems, keeping guests up-to-date with informative details on store

merchandise, services and policies. Required a skilled use of personable qualities, including strong self-discipline, by means of focusing on multiple objectives at hand, consecutively; also necessary for the ability to effectively multitask, ensuring overall guest satisfaction. Examples were displayed daily, through answering calls promptly and in an appropriate manner, while smoothly transitioning to acknowledge guests in-store.

Primarially answered and transferred high volumes of calls per day, while providing an elevated customer experience, to generate a loyal clientèle.

Communicated with vendors regarding back order availability, future inventory and special orders.

Recommended, selected and helped locate and obtain out-of-stock products, based on customer requests.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner, utilizing up-to-date knowledge of sales and store promotions.

Assisted guests in clothing and style selection, including giving fashion advice, managing inquiries, and ordering customization requests. .

Organized store merchandise racks by size, style and color to promote visually appealing displays

Learned, referenced and applied product knowledge information excessively. Recommended alternative items appropriately, if desired product was out of stock. Drove sales goals and achieved monthly quotas.

Resolved all customer complaints in a timely and professional manner while prioritizing customer satisfaction.

Identified potential shoplifters and alerted Asset Protection team. Directed calls to appropriate individuals and departments, accordingly.

Guest Service & Relations Associate & Trainer Target

Sioux Falls, South Dakota Oct, 2011 / Oct, 2012

Cultivated a customer-focused shopping environment by greeting and responding to all guests in a helpful and friendly manner. Overall function was to accurately handle all customer relations issues in a gracious manner, in accordance with company policies, while also prioritizing guest satisfaction. As well as educating guests about the brand to incite excitement about the company's mission and values, also keeping in mind to share best practices for sales, and customer service with other team members, to help improve the store's efficiency. Understood how to determine guest needs, through advanced communication skills displayed in asking relevant questions and listening actively to the responses.

Operated a cash register for cash, check and credit card transactions with accuracy. Answered guest telephone calls promptly and in an appropriate manner.

Greeted guests entering the store to ascertain what each guest wanted or needed. Alerted guests of upcoming sales events and promotions.

Resolved all guest complaints in a professional manner.

Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, cleaned and organized the store, including the checkout desk and displays.

Identified potential shoplifters and alerted management.

Mentored new sales associates to contribute to the store's positive culture. Actively pursued personal learning and development opportunities.

Education

Long Beach City College

2013 / 2016

-Anthropology

Washigton High School 2009 / 2012

Received Diploma

Skills

Detailed and Accurate when completing tasks.

Superior knowledge of software programs MS Word, Excel, Spreadsheets, some knowledge with QuickBooks, etc.

Adaptive, even when involved in conflicted, highly stressful or demading environment, and situations.

Advanced written and oral communication skills.

Superior knowledge of software programs such as, MS Word, Excel, Spreadsheets, some knowledge of QuickBooks, etc.

Experienced with frequent communication and coordination with management, leads, and other superiors.

Detailed and Accurate when completing multiple tasks and objectives at hand.

Adaptive, even when involved in a conflicted, highly stressful or demading environment, and situations.

Experienced with frequent communication and coordination between management, leads, and other superiors.

Motivated, and driven with access to a competitive-like mind to succeed, while also remaining a disciplined, team-player, and can easily learn necessary functions and duties quickly.

Contact this candidate