Eldrin Barretto, MBA

*** ***** *****, ***. *, Bloomington, IL 61701

acxgsd@r.postjobfree.com

Ph: 571-***-****

SUMMARY

Over 8+ years expertise in requirement elicitation & analysis, business process management and implementation in the Insurance, Finance and Ecommerce domain

Extensive experience in projects involving CRM solutions and customer online collaboration tools like chat, callback and email

Expertise in gathering business, functional, non functional and system requirements using interviews, JAD and brainstorming sessions

Review and validate requirements in collaboration with stakeholders

Strong documentation skills involving creation of artifacts such as Business Requirement Documents, User Stories, Use Cases and Knowledge documents

Exceptional ability to build productive relationships with colleagues, clients, and vendors across all functional and technical disciplines, providing accurate and detailed business and system analysis

Extensive knowledge of Software Development Life Cycle (SDLC) including execution and management of requirements gathering, business process design, development, testing and training of software application

Experience working under different project management environments such as Agile and Waterfall

Closely worked with the Project Manager in formulating Project Scope, Charter and High Level Requirements, also with conducting Risk Analysis, Expense Forecasting and Budget Planning

Experience in researching future capabilities and creating Business Case Documents to obtain management approval and funding

Experience in performing Gap analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements

Coordinated with the test team in reviewing test cases, creating/analyzing defects and performing User Acceptance Testing

Experience in conducting project meetings, reviews and actively involved in Defect Triage Meetings and Change Control Board

Experience in handling project risks, issues and dependencies including resolution and escalation

Hand-on experience with relational databases i.e. extracting data from various sources, transforming data to fit operational needs and loading data into target databases

Experience in the use of MS SharePoint and Lotus Notes for managing documents and versions

Excellent analytical, problem solving and time management skills leading to achievement of project goals within stringent deadlines and managing multiple projects simultaneously

Ability to learn new concepts rapidly together with excellent verbal, written and interpersonal skills

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SKILLS

Business Tools – MS Visio and MEGA Repository for Requirements Management and Process maps

Testing Tools – TestLink (Test Case Management), Trac (Defect Management) and Perfecto Mobile (Testing mobile applications)

Reporting/Business Intelligence Tools – Virtual Hold Eye Queue Manager, eGain Analytics – Exony VIM

Other– Microsoft Office Suite, SharePoint (Document Management), Ms Outlook, Primavera, SQL

EXPERIENCE

State Farm Insurance Bloomington, IL

Lead Business Analyst - Consultant Dec 2012-July 2016

State Farm is part of the Fortune 500 group and one of the largest insurance companies in the US. A market leader in the US Auto Insurance segment, it is recognized for its exceptional customer service and claims experience. The work tenure involved 3 projects:

1.Replace the existing Click2callback solution from eGain to a new vendor solution for Auto, Renters and Home Owners LOB pages on StateFarm.com

2.Development of “Softphone (web-based phone application for the company’s contact center network)” and “Screen Pop (A Pop-up displayed on the workbench upon receiving an incoming call, presenting basic customer information & greeting to the agents)

3.Development of a centralized billing system that maximizes automation. The system performs all the functions of the billing process such as billing customers, check disbursement and reconciliation, updating accounts receivable and getting transaction summary

Responsibilities:

Responsible for eliciting key business information, conducting interviews and creating business and functional requirements

Responsible for documenting user stories and creating process flows for the proposed functionality

Created and reviewed UI screens in collaboration with the digital team

Facilitated design discussions with the technical team to ensure the proposed design meets the solution requirements

Created test scenarios based on Use Cases and other multiple sources like process maps, User Interface Design

Actively involved in reviewing test plan and test cases created by the test team

Created User Acceptance Test Cases and involved in executing UAT with business stakeholders

Performed defect tracking and maintained trailing history of bugs using Trac

Provided constant support to the solution architects, development and testing team during the design, development and testing phase of project

Did change management approval procedures to control the scope of the application requirements. Actively engaged various stakeholders to monitor and control the risk associated with changing scope

Created Business Volume Metrics for Performance and Load testing

Used MS SharePoint for project document management and version control

Created Service Transition documents like Service Availability Plan, Service Support Call Flows, Knowledge Capture Document, Disaster Recovery Plan and Business Continuity Plan.

Boston Digital Ventures Waltham, MA Business Analyst Intern Sep 2011- May 2012

The purpose of the project was to conduct business analysis and design an ecommerce website with new features. The project also involved enhancing site search function which would enable customers to search for home maintenance and handyman technicians by services and location.

Responsibilities:

Performed Requirement Analysis by gathering business requirements based on interactions with stakeholders and online market research

Conducted a detailed research of target markets by analyzing strengths and weaknesses of over 2500 trade associations

Prepared Business Requirement Documents and created a prioritized detailed listing of executives at target markets and alliance partners

Assisted the design team to create the User Interface prototype for the website based on the business requirements

Jardine Lloyd Thompson India Ltd. Mumbai, India

Pensions Administrator Apr 2009-Oct 2009

Jardine Lloyd Thompson Group is a leading British-based insurance and pensions provider. Responsibilities included administering UK pension plans for major corporations in collaboration with the JLT UK office. The work involved pension plan valuation, administration and creating documentation manuals.

Responsibilities:

Administered UK pension plans for major corporations collaborating with UK office.

Processed cases for different events (Retirements, Leavers, Receipts and Data Amends), achieving targets and deadlines and maintaining 96% accuracy.

Calculated pension and retirement benefits using quantitative methods.

Acted as a primary liaison between different cross functional teams responsible for managing and administering pension plans.

Assisted in configuring MS SharePoint for document management, version control and calculated KPI’s.[1]

CRISIL Ltd (A Standard & Poor’s Co.) Mumbai, India

Business Analyst/Associate Sep 2007-Oct 2008

CRISIL Ltd. is a leading ratings, research and policy advisory company based in Mumbai. The project involved automating Standard and Poor’s Structured Finance Surveillance System (SFSS) which would enable the application to extract financial data from various trustee reports and load them into the database on a monthly basis for Global Residential Mortgage Backed Securities.

Responsibilities:

Worked closely with analysts from Standard and Poor’s (USA) and the vendor responsible for development of the solution.

Analyzed the current process and identified the data elements required to be mapped to the data sources.

Involved in data mapping discussions and created/validated data mapping documents in conjunction with the technical team from source to target mapping.

Performed various roles along with the project manager to see that timelines are met. Created a to-do-list, held weekly status meetings, assessed risks and made sure the routing of the documents is done in the right and timely manner.

Performed walkthroughs with the development team and QA team and other relevant stakeholders to develop testing strategies and test plans ensuring that the test cases reflected user needs.

Extracted test data from the SQL Server using SQL queries into Excel spreadsheets and developed pivot tables for analysis.

Performed quality checks on the extracted financial data for Global Residential Mortgage Backed Securities

Used Quality Center for reporting defects and for defect tracking.

Crosspoint Communications Mumbai, India

Business Analyst July 2005 - May 2007

The purpose of the project was to design and implement ecommerce sites for multiple clients with new features and a clean navigation of the site. The project also involved enhancing site search function which would enable customers to search products by size, color, brand, and price and included zoom features.

Responsibilities:

Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with product managers, marketing

managers and other stakeholders

Involved in in-depth research to gather requirements to improve online shopping experience

Prepared Business Requirements Document and Functional Requirements Document

Developed Use Cases and Use Case Scenarios and visualized those using UML Diagrams in MS Visio

Assisted the design team in creating User Interface designs and Copy Deck for web applications

Developed a traceability matrix to keep track of the requirements, use cases and test cases

Collaborated with the test team in reviewing and validating test plans and test cases, ensuring the final application catered to the clients requirements

Resolved the reported bugs with developers and clarified ambiguities

EDUCATION

ITIL Foundation Certificate in IT Service Management December 2014

Brandeis International Business School Waltham, MA

M.B.A in International Business May 2012

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