Sameh A Eissa

**** * ******** **.

Clearwater, FL 33756

Email: e acxgri@r.postjobfree.com

Area of Expertise

Management

Sales

POS

Egyptology

Fluent in Arabic

Self-motivated team player with excellent communication skills

Wide experience in customer service and travel

Has the confidence to speak to different, multicultural groups Education

Bachelor’s in Tour Guidance/Egyptology, Helwan University - Cairo, Egypt, 2000 High School Diploma, Amal International School - Cairo, Egypt, 1996 Professional Experience

Luxor Palms LLP E-Commerce-Palm Harbor FL August2015-Current Online Retail Operations Manager

● To carry out sales activities, so as to maintain and develop sales of the company's merchandise in accordance with agreed sales strategy and targets.

● Deliver retail and customer service activities within to optimize and exceed sales targets, profitability and customer satisfaction.

● Organize and dispatch daily customer orders.

● Respond to telephone and internet queries and ensure effective communication is taken and maintain customer service levels.

● Manage refunds and returned items.

● Employee Management.

● Cost Management.

● Inventory Analysis.

Teavana - Hackensack & Newport, NJ October 2011 - July 2015 General Manager

● Responsible for Performance Management of the staff.

● Motivate and develop a winning team that will provide exceptional customer. service.

● Manage the recruitment process & train all team members and team leads

● Monitor open Purchase Orders for incoming inventory and manage weekly shipments.

● Runs the store in accordance with Teavana standards.

Grand Circle Travel- Cairo, Egypt November 2005 - December 2010 Senior Program Director

● Lead tour groups and ensured that all needs of clients are addressed.

● Ensured safety of clients and assisted in the implementation of security measures in the venue.

● Provided on-site lectures on different topics.

Overseas Adventure - Cairo, Egypt January 2008 - December 2010 Trip Leader

● Play an active role in the welcoming, enjoyment and safekeeping of all visitors to the property.

● Maintained and kept a database of clients.

● Conducted and planned activities and itineraries. Gate-1 Travel - Cairo, Egypt January 2008 - December 2010 Tour Manager

● Answered visitors queries regarding importance and significance of various tourist spot.

● Responsible for reading, writing and researching on tour commentaries.

● Responsible for Tour development.

CultNat - Cairo, Egypt June 2002 - June 2004

Center for Documentation of Cultural & Natural Heritage Editor and C ontent Team

● Documented artifacts and archeological sites.

● Edited articles written by members of the team.

● Coordinator between the IBM technical team and the Egyptian Museum. Escapade and Travco - Cairo, Egypt April 2001 - November 2005 Tour Guide

● Acts as guides for travelers, showing them new place, pointing out important historical monuments and providing scientific information.

● Responsible for handling problems related to tour conditions and tour members.

● Answered visitors queries regarding importance and significance of various tourist spots.

Sameh Eissa

Cell: 201-***-****

Email:acxgri@r.postjobfree.com

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