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Service Manager

Location:
Fremont, CA
Posted:
November 11, 2016

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Resume:

**** ********* ****, *** # *** Phone: +1-469-***-****

Fremont, California, USA -94538. E-mail: acxgp3@r.postjobfree.com

Kousalya Devi Doraisamy

Experience Summary

Test Lead / Automation Engineer with 9+ Years of Experience on various phases of Software Testing life cycle (STLC) with rich domain knowledge on Banking, Mobile applications in Android /iOS/Windows and Enterprise network Security.

Technical Information

Tools : Web services, Soap UI, REST API, Eclipse, MS VSS, Ant, Firebug, Gradle, Jenkins, Groovy, Perforce, FishEye

Automation tools : Quick Test Professional, HP Quality Center, Selenium Web driver

Selenium RC, Selenium IDE, Selenium Web Driver 2.0, Selenium GRID, Perfecto mobile, JIRA, Service Now, Appium

Technology : QWS3270 Mainframes, ATM Machine, POS, Master and Visa network regions, Network security log collection

RDBMS : SQL, DB2, Oracle SQL, JDBC, ODBC

Web Technology/Client Side : VBScript, Shell script, XML-XSD, XPath, XQuery, XSL, XSLT, COBOL,

JCL, IMS-DB, DB2, AS400 iSeries, TestNG, Maven

Languages : C, C++, and Java

Operating Systems : Windows, Unix /Linux

Technical Certification

External Certifications:

HP Quick Test Professional 9.2 Certified

HP Quality Center 9.2 Certified

Automation Specialist – Perfecto Mobile Academy

Internal Certifications:

ASDA Certified Tester (Jointly held by Accenture Solutions Delivery Academy and MIT Professional Education)

Finance Foundation – Accenture Internal Certification

Banking Generalist Certification

Professional Experience

HP Enterprise : March 2016 to till date

Project : Arcsight Connectors

QA Automation Engineer with Selenium and Java

Environment : Java, TestNG, Gradle, Selenium, Jenkins, Linux, Groovy, Windows, MySQL, XPATH, Eclipse, REST API, Perforce, Quality Center, HP ALM, JIRA, FishEye

Responsibilities:

• Develop, maintain, execute and analysis of ArcSight Connector automated tests and test results.

• Provide feedback to automation design and development for the automation team.

• Maintain and troubleshoot issues with test infrastructure using Windows and Linux.

http://www8.hp.com/us/en/software-solutions/arcsight-logger-log-management/

Accenture : Oct 2006 to Feb 2016

Project : JVL Ventures Inc ., USA

Functional SME for JVL Ventures Inc., - Soft card mobile application for Android, iOS and Windows.

Environment : Android,iOS, Windows Mobile devices with Carriers – Verizon, AT&T and T-Mobile, Perfecto, Java, Selenium Web driver, Soap UI, SQL Database, Web Services ( SOA ), RQM for test planning and scripting, Service Now for Defect management, Oberthur tool ( Issuer simulator).

Responsibilities:

Built a detailed, reusable Keyword, Data driven, Web based test automation framework for Test cases using Selenium Web Driver,Java/Junit/Java script, TestNG, Maven, and ANT.

Specialist in automation for mobile devices using Perfecto .

Performed the mobile testing in the mobile platforms Android, ios and windows.

Used Issuer Simulator tool “Oberthur” in simulating payment cards addition, managing service accounts, payment card suspension, adding funds to the card, resuming card suspension.

Used Oracle SQL developer for backend validations using SQL queries and using web services (Soap UI) for simulating XML request sent from the server.

Used SOAP UI for simulating xml requests sent from server to the mobile application.

Created new SOAP UI projects for new functionalities to send the XML requests.

Used SPLUNK and JSON to check device logs for troubleshooting purpose

Worked on tools “logcat” and “Iphone Configuration Utility Manager” to collect android device and Iphone.

Worked on ATT, Tmobile & Verizon care portals to simulate sending the MNO (mobile network operator) requests

Worked along with the AMEX, Visa and Mastercard issuer teams to simulate generating the payment card messages like payment card addition, payment card suspension to perform the end-to-end testing.

Analyse user requirements, specifications, and Functional design for testability with the development team.

Coordinate with offshore team and execute tests, log the results, evaluate the results, and document deviations from expected results

Track defects to closure and keep defect repository up-to-date using Service Now tool

Trained on software development and production maintenance practices and methodologies

Performing quality tests on reports developed by other developers

Created various functional, regression, interface and CR (change request) test cases

Worked as a liaison between the Testing Team and Development Teams for Defect resolution

Interacted with developers and business Users to communicate the defects and actively participated in replicating the bugs and performed regression testing

Worked with Development Team members to deploy new releases and builds to QA environment’s Server environments prior to testing activities

Provided regular updates to the QA Director on testing initiatives, any issues/problems, and upcoming tasks

Extensively used Quality center for storing all Test plan documents, Test case documents and record defects.

Project Name: Bank Of America

Functional SME for BOA’s Total System Services, Debit Card Systems and Integrated Monetary Processing and Control Systems and Mortgage test data management team

Environment:

QWS3270 Mainframes, QTP, VBA, Quality Center,CICS, File Aid, File Manager, Base24, Tandem servers, POS/ATM, Master Card and Visa Card network related regions. SQL, Mainframe System i navigator ( AS400),ODBC, IntelliDB, Doctran.

Responsibilities

Perform Functional Analysis for Debit Card Applications and Total system of service application of Bank Of America. Also responsible for the Checking and Savings accounts, ATM, POS Transactions Engine Application Testing.

Prepare Test Plan and Test Data for assigned work, Perform SIT Testing and Raise defects in quality center as needed for Debit Card/TSYS Applications.

Collaborate with business analysts to clarify application requirements for Debit Card/TSYS Applications.

Coordinate work with other developers, designers and testers on the team which may be cross-location. This may involve off-hour conference calls for Debit Card/TSYS Applications.

Identifying the technical cause and potential impact of errors and implement coding or configuration changes in Debit Card Applications.

Organize the whole execution process, approach for the projects involved with Debit Card/TSYS Applications.

Track the status and completion of test deliverables across teams.

Preparing the Execution plan for Debit Card/TSYS Application related initiatives.

Preparing the Execution Scenarios for Debit Card/TSYS Application related initiatives.

Perform functional and Regression analysis for Debit Card/TSYS Application related Initiatives

Preparing the Requirement Traceability Matrix for Debit Card /TSYS Application related initiatives

Update documentation for the Debit Card/TSYS Applications as code changes are applied.

Track the status and completion of test deliverables across teams.

Create test requirement survey and communicate test needs to Pipeline Management.

Driving the defect call meetings.

Participate in the Work Group Meetings, Defect Review Calls and Delivery Production Certification Meetings.

Creating Release Metrics and participating in the meetings to represent Deposits team.

Conditioning the data in AS400 iSeries using SQL queries through ODBC for the various teams across various releases submitted in validata tool.

Educational Back Ground

Kumaraguru College of Technology, Anna University- India

Masters in Computer Applications, 2006

PSG College of Technology India

Bachelors in Computer Science, 2003

Personal Information

Work Authorization Visa : H4 EAD valid till 03/01/19

Current Location : Fremont, California, USA

Last updated 07/02/16



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