CATHY JONES

**** ********* ******** #*, ********, NY 12414 C: 845-***-**** acxgoe@r.postjobfree.com

Professional Summary

Diverse experience in providing quality customer service as well as strong managerial skills.

Reliable, hardworking, and dedicated team player who works well under pressure and with

minimum supervision. Customer oriented problem solver with an ability to adapt to new

situations. Comfortable in interacting with all levels of the organization and public. Excellent

problem solving and negotiating skills. Able to make decisions independently and quickly with

minimal escalations.

Education

Master of Science, Human Resource Management 2015

Argosy University - Phoenix, AZ, USA

Bachelor of Science, Business Administration 2014

Argosy University - Phoenix, AZ, USA

Medical Coding and Billing (NHA) Computer Applications 2010

L and S Computer School - Kingston, NY

Core Qualifications

Results-oriented

Operations management

Problem solving skills

Competent in Excel, Word, and

Outlook

Experience

Document Specialist Jun 2014 to Dec 2014

Source HOV for NYS Dept. of Tax and Finance - Kingston, NY

Prepared calculations of research and development credit, including documentation

requirements in accordance with the Internal Revenue Code

Prepared Uniform Capitalization calculation in accordance with the guide of the

Internal Revenue Code

Data Entry Specialist/Call Center Operator Mar 2011 to Present

Adirondack Trailways - Hurley, NY

Prepare, compile and sort documents for data entry

Verify data and correct data where necessary

Obtain further information for incomplete documents

Scan documents into document management systems or databases

Check completed work for accuracy

Answered inquiries by clarifying desired information; researching, locating, and

providing information.

Resolved problems by clarifying issues; researching and exploring answers and

alternative solutions; implementing solutions; escalating unresolved problems.

Program Coordinator/TCI Trainer May 2007 to Apr 2009

The Astor Home for Children - Rhinebeck, NY

Assisted in the development of short and long term plans for programs, monitor

progress, assure adherence and evaluate performance

Assisted in design of performance objectives and implement and monitor

programming to meet desired outcomes

Developed yearly outreach plan according to program needs and capacity

Organized and establish meetings on regular basis with designated individuals to foster

positive relationships

Supervised line staff by articulating expectations, displaying model behavior,

maintaining open lines of communication and being clear about roles and relationships

Identified open positions and follow hiring and training procedures in a timely manner

Organized training seminars to address staff needs and identify relevant external

training opportunities

Kitchen Supervisor Oct 2005 to Mar 2006

Aramark for Correctional Services - Kingston, NY

Supervised inmate workers in the food services department.

Oversee daily production, sanitation, knife checkout and clean-up procedures

Set up and assembles the tray line

Planned and typed daily prep sheet for the day's production

Disciplined inmate workers in the food service department as necessary

Mediated conflict between workers; terminated inmate workers when necessary and

wrote follow-up reports

Program Manager Jan 2005 to Mar 2007

St. Cabrini, Inc. - West Park, NY

Performed the Individual Restoration Needs Assessment with guests, identifying

individualized transition plan for each person

Assisted guests with goal planning and conducts regular goal reviews

Provided a safe space for emotional support and encouragement

Acted as a liaison, connecting guests with available community resources, providing

information, referral and advocating for guests in the larger community as needed

Identified educational and job training opportunities for guests

Supervised chore scheduling and completion

Conducted periodic staff training as needed

Completed weekly payroll

Summary of Experience

United Cerebral Palsy (2004-2005) Residence Manager

ARC of Ulster County (2004-2005) Residence Manager

Assoc. for the Advancement of the Disabled (1993-2004) Program Manager

Federation of Puerto Rican Org. (1986-1996) Residential Manager

Professional Affiliations

Sigma Beta Delta Member, International Business Society (2014)

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