Social media/project manager
Resume:
Makakenko Vitalina
Location: Kyiv
Phone number: +380 (67) 220-13-92
E-mail: ******@***.***
LinkedIn: http://bit.ly/1ZA7L0K
Facebook: https://www.facebook.com/vitalina.makakenko
Summary
Have experience in traditional PR, social and digital relations, marketing, brand management.
Enjoy working within a different markets which focuses on B2B and B2C.
Work experience
From 12/2012
Kyivstar
www.kyivstar.ua
Social media/project manager
- have work with complaints and questions of clients in social networks and forums
- accountable for implementation of the whole process in collaboration with internal departments and external partners and agencies on social networks
- management of the whole process on social platforms of the brand and the entire team involved in the project
- preparation of content and communication strategy on social networks, control the quality of content
- coordinate and follow up the production of visual materials (designs, size, color, fonts and imagery) and texts for social networks
- work with digital agency to set up and analysis social network campaigns
- building and monitoring monthly business reports and support team with issuance of analysis requirement (brand analysis, competitor info, global requests etc)
- driving brands and PR agenda and ensuring regular news are brought to market in line with consumer and customers’ needs on social networks
- elaboration of communication plan implementation to support the launch of the new products/tariffs including PR on social networks
- effectively managing the brand’s page on social networks and marketing plans within a defined communication strategy and allocated budget to achieve increasing positive brand reputation
- participation in the creation of ideas and activations, interactive applications
- implementation and coordination of the plan of work in the social media
- participation in specialized events, discussions in blogs, online-chat and official groups of social networks
03/2011 - 12/2012
Kyivstar
www.kyivstar.ua
Call Center Customer Service
- Have consulted of existing and potential subscribers about company's services, fees, procedures
- Have sold services and products of the company
Education
Master
2011
Academy of Municipal Administration
Faculty of Management
Manager of Foreign Trade
Courses, trainings
2015
Free Journalism School in Ukraine
http://journalism.org.ua/en/
2014
Art interpretation of information
Analytical Boutique
2014
PR Start
BeFirst
Modular program for PR, systematization of knowledge and new tools for effective management PR of the company PR
2013
Original course of Creative Writing by Gustav Vodicka "Little literary form"
http://vodichka.com.ua/
2013
Workshop "How to develop and implement Digital strategy"
MMR
2013
Internet Marketing
BeFirst
The systematic modular training program for promoting the brand on the Internet
2013
Original course by Gustav Vodicka "Skill of public speaking"
http://gustavvodichka.com.ua/
Language skills
Ukrainian, Russian, English
Additional information
Computer skills
Personal qualities
experienced user
A good listener, able to respond to results and consumer research, excellent communicator (both verbally and in writing), work well with a wide range of people from different parts of the business, manage different projects at the same time, organized and methodical.
Contact this candidate