Waiter / Customer Service Representative
Resume:
RANIER T. VELASQUEZ
#**Current St. Meralco Village Lias, Marilao Bulacan
acxggy@r.postjobfree.com
Objective
To obtain a position as a server utilizing exceptional hospitality and customer service skills to provide quick and courteous service to the guests.
HIGHLIGHTS
Excellent interpersonal communication skills
Ability to remain calm in crisis situations
Willing to work flexible hours
Part in Hotel Re-Branding at Holiday Inn Galleria Manila
Experience in on-board training at Super Ferry 12
SKILLS/QUALIFICATIONS
Literate in basic computer operations like MS Word, Excel, PowerPoint
Can read, write, speak and understand English and Filipino
Possesses strong skill in time management and in meeting deadlines
Diligent, dedicated, responsible and self-motivated
Willing to learn and to be trained
Knowledgeable in working in Food and Beverage Management
Knowledgeable in Fire Life Safety and Food Safety Management Systems
Work Related Experience
Practicum Trainee (Food and Beverage)
Holiday Inn Manila Galleria
1 ADB avenue, Ortigas Center, Pasig City
May 17, 2016 – July 2, 2016
400 hours of On the Job Training
Food and Beverage Service Trainee
Magsaysay Center for Hospitality and Culinary Arts
Times Plaza Building, Taft Ave., Ermita, 1000
October 20, 2015 – May 17, 2016
300 hours of Internal on the Job Training.
Customer Service Representative
VXI Global Solutions
Munoz, Quezon City
November 25, 2013 – March 17, 2015
Multi Skilled agent, providing money transfer over the phone service and
trained as a Validations/Tech Support agent.
Waiter
Eastwood Richmonde Hotel
Eastwood Libis, Quezon City
October 23, 2011 – March 23, 2012
Assigned in Banquets and as a waiter in Restaurant outlet
Hotel Apprentice
Holiday Inn Manila Galleria
Ortigas Ave., Pasig City
June 2010-January 2011
On-Board Trainee
Super Ferry 12
Muelle de San Francisco, Eva Macapagal Terminal, Manila City
October 2011
Assigned at Housekeeping, Front office, and F&B Department
Educational Background
Food and Beverage Services
Oct. 2015-Feb 2016
Magsaysay Institute of Hospitality and Culinary Arts
Times Plaza Building, Taft Ave., Ermita, 1000
Bachelor of Science in Hotel and Restaurant Management
June 2007-April 2011
Philippine Christian University
1648 Taft Avenue Cor. Pedro Gil St. Manila
English Learning Program
June – October 23, 2013
John Robert Powers
Ground Floor, Cinderella Building, 825 EDSA, Quezon City
Secondary Education
June 2003-March 2007
St. Michael Academy
28 Switch St., Meralco Village, Lias, Marilao Bulacan
Trainings/Seminars and Conventions Attended
Basic Training
Magsaysay Training Center
July 11, 2016 – July 20, 2016
National Certificate II in Food and Beverages Services
Technical Education and Skills Development Authority
March 15, 2016
Basic Management
Gloria Jean’s Coffees
January 22, 2011
Catering & Banquet
Hotel Supreme Baguio City
February 9, 2009
Front Office Procedure
Philippine Christian University
January 20, 2009
Housekeeping Procedure
Crowne Plaza Galleria Manila
September 2008
Bar Exposure Program
T.G.I Fridays Robinsons Manila
March 1, 2008
Personality Development
Manila Hotel
February 23, 2008
Hotel Exposure and Familiarization Tour
Traders Hotel Manila
March 2007
Character Reference
Susan Enierga
Restaurant Manager of FAB Restaurant, Holiday Inn Manila Galleria
Ronald Del Mundo
Food and Beverage Service Instructor, Magsaysay Institute of Hospitality and Culinary Arts
William Vidal
Food and Beverage Service Senior Instructor, Magsaysay Institute of Hospitality and Culinary Arts
Vill O. Avendano
Costa Global Recruiter / Baking and Pastry Arts Instructor, Magsaysay Institute of Hospitality and Culinary Arts
Radam De Jesus
Team Leader/Supervisor, VXI Global Solutions/Western Union Financial Account
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