Rosanna Reagin acxgga@r.postjobfree.com

**** ********* ****. ****: 407-***-****

Apt.324

Orlando, Florida 32819

Career Objectives:

To be able to utilize my professional business experience and public relations skill in a successful corporate environment.

Work Experience:

Hilton Grand Vacations- Orlando, Fl. Feb. 2014 – Present

Corporate Resort Liaison

Oversee Marketing tours in Orlando, Fl., Myrtle Beach and Hilton Head, S.C., New York and Washington, D.C. Work in conjunction with Management and Sales Representatives in the different properties to ensure we maximize show rate. Do daily reports and monthly audit. Train new hires. Assist with customer issues and complaints.

Hilton Grand Vacations @ Parc Soleil – Orlando, Fl. June 29, 2012 – Feb. 2014

Marketing Reservations Coordinator

Hilton Grand Vacations- Orlando, Fl. August 15, 2010 – JANUARY 9, 2012

Direct Sales – Sales Executive

Call Transfer Dept. - Call Transfer Representative

Osceola County Property Appraisers Office - Kissimmee, Fl. 2007-2008

Customer Service Deputy

Take and process Homestead, Senior Citizen, Total & Permanent Disability applications, be up-to-date in latest Florida Statutes and Regulations concerning new laws of homestead. Extensive internal/external customer interaction. Instruct and inform customer on the homestead exemption laws and how they are impacted by them. Maintain inter-departmental communication and reports. Detect and report fraud on Homestead benefits. Cash-handling and reports.

Intuit - Orlando, Fl. 2006-2008

Personal Pro Tax Advisor

Support and guide TurboTax Personal Pro customers through the tax filing process including: Providing guidance during the online interview process via chat; conduct phone meetings with Personal Pro customers; prepare and file tax returns for customers; research the IRS code and publications, regulations, and GAAP publications, extensive knowledge of Quickbooks; collaborate with peers and team leaders from all functions to achieve end-to-end product and process quality; work with cross-functional product team members; learn and be receptive to new processes, approaches and innovations; continuously incorporate and share new learning.

Apple One - Siemens Shared Services, LLC - Orlando, Fl. 2005-2005

Compliance Analyst

Audit and reconcile expense reports to determine accuracy and authorize reimbursements and release of funds; worked with accounts for companies such as SBT, SPGI, SCR and others. Download expense reports for Visa/US Bank, TEA's through EZ-X and analyze other documentation to provide for accuracy of the audit. Process, examine, analyze, and interpret accounting records and financial information for the purpose of preparing statements or reports.

Siemens Westinghouse Power Corp.

Project Administrator

Prepare reports utilizing various computer software such as spreadsheets, graphics, word processing and electronic mail; confidential payroll change forms, personnel files, etc; employment requisitions, ADA forms, Contractor Requisitions, FDR's, etc. Maintain confidentiality of sensitive or proprietary information; coordinate input for special reports/Monthly Operations Reports; revise budget reports and overhead cost reports.

Cingular Wireless Orlando, Fl 2003 – 2005

Collections Representative / Lead (Part-Time)

Collecting on delinquent accounts, establishing payment arrangements, referring accounts to collection agencies, researching accounts for possible fraudulent activity. Oversee collection statistics for team, set goals, meetings and one-on-one's to improve productivity and meet company's goals. Fast-paced, high-call volume environment.

Hewitt Associates – Orlando, Fl 2003-2003

Benefits Specialist – Federal Reserve

Leads and facilitates updates for all applicable requirements documents for plan provisions, administrative events, interface documentation, and delivery channel documentation for clients in ongoing delivery of medical and financial benefits.

Strategic Planning Group- Bridgewater, New Jersey 1994-2001

Bookeeper/ Assistant Credit Manager

Aggressive business-to-business collections.

Initiating, adjusting, and maintaining credit accounts. Verifying and expediting Notice of Commencements and Notice to Owners.

Calculating and collecting payments. Calculating debts and expediting liens on properties.

Preparing payroll, reviewing and authorizing purchasing and payments of materials and services.

Accounts payables, accounts receivables, register tax-id’s.

Supervisory experience. Conducting preliminary interviews and staff meetings.

Directing customer contact, explaining credit and billing policies and structures.

Latin Quarter Enterprises-San Juan, Puerto Rico 6/1991 - 10/1994

Bookeeper

*Assist in the preparation of Accounts Payable policies and procedures

*Prepare necessary reports to monitor the Accounts Payable department, to include: vendor balances, payment history, monitor invoices and checks issued, etc.

*Communications and customer service with both vendors and employees

*Maintenance of Accounts Payable aging

*Monthly reconciliation of Accounts Payable

*Prepare journal entries for accruals during month-end closing.

*Research and resolve vendor statements

*1099 processing and reporting at year-end

Accounts Payable improvement projects

*Preparing legal / tax documents.

*Prepare payroll.

*Assisting vendors, placing orders, keep track of inventory.

*Supervisory experience.

Fontainebleau Hilton- Miami Beach, Florida 12/1988 - 5/1991

Assistant Night Auditor / Cashier

*Balance and reconcile all outlet accounts and expedite reports on results.

*Preparing appropriate reports for Front Desk, Housekeeping and other departments.

*Expediting guest account balances upon their departure, adjust account balances and make credits as necessary.

*Promptly assist guests on any issue arising during their stay ensuring guest satisfaction.

Education

05/2008-2009 Valencia Community College

08/1982-1984 University of Puerto Rico (CUTB) Bayamon Campus - Puerto Rico

08/1985-1986 InterAmerican University Bayamon-Puerto Rico

08/1991-1992 University of Puerto Rico (CUTB) Bayamon Campus - Puerto Rico

Certifications: Certified Notary Public

Affiliations:

State of Florida Notary Public Association - Fl

State of Florida Certified Notary Public & Signing Agent Association - Fl

Licensed Real Estate Associate Orlando - Fl

Tax Preparer/EA IRS

Skills:

Voice, Quickbooks, Axys, Calyx 5.1, Citrix, Goldmine, Navigator, Originator Express, Siebel, WinPoint, PeopleSoft, EZ-X, Encompass, Lotus; Computer Literate: Microsoft Works/Office/Excel/PowerPoint/Outlook, Quicken, Quickbooks 2007 Certified, ProSeries, Patriot, Assespro, Homestead Express, Alchemy.

Strong Collections Experience; Strong Customer Service Background

Supervisory Experience

Bilingual - Spanish (Fluent)

References Available Upon Request

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