Customer Service Data Entry
Resume:
BRITTANY HALLUM
New Prague, MN 56071
********.******@*******.***
OBJECTIVE: To obtain a position where I can utilize my experience, as well as to further develop skills to benefit my employer.
QUALIFICATIONS:
*Customer Service *Problem Solving *Hard Working
*Proficient in Microsoft Excel *Organized *Proficient in Microsoft Word
*Communication Skills *Team Worker *Proficient in Microsoft Outlook
*Detail/Deadline Oriented *Independent *Data Entry
*Multiple phone line experience
WORK HISTORY:
May 2016-Present Secure Base Counseling Center, New Prague, Minnesota
Administrative Assistant
Clerical duties. Answering phones and responding to voicemails. Using Procentive to schedule appointments, cancel appointments, and update therapists calendars. Adherence to HIPAA laws to protect clients information. Purchasing inventory items. Using LibreOffice to create word documents and spreadsheets. Cleaning duties and emptying garbages. Cleaning and organizing each therapy and play room. Use Gmail to send and respond to email messages. Print and restock all required forms. Scan in and enter intake paperwork, as well as update client information. Fax Release of Information forms to other locations to receive records. Assisting therapists with tasks, if needed.
Aug 2015-Nov 2015 Metropolitan State University, Minneapolis, Minnesota
Office Support Staff (Temporary Status)
Clerical duties. Answering phones and directing them to the appropriate advisor. Getting the Advising and Registration bin prepared. Created files. Worked with other colleges on transferring students in and out of the college. Supervised student workers. Creating calendars, excel spreadsheets, and charts. Sent and responded to emails. Data entry. Used ISRS, Microsoft Office programs, and Image Now.
2014 – 2015 MN Mental Health Clinics, Eagan, Minnesota
Front Desk/Intake Office
Clerical duties. Answering phones. Scheduling and canceling appointments. Working with patients and their providers. Scanning, faxing, and entering in new information. Using Microsoft Office programs, MMHC Scheduler, Fee Slips, and PCN. Stamping mail with a postage meter machine and sending it out. Print fee slips for providers daily appointments. Check to make sure new information has been entered and entered accurately into each system. Reviewing insurance. Working with patients in need and crisis.
2009 – 2014 Normandale Community College, Bloomington, Minnesota
PSEO Coordinator
Verify student application information; enter application into ISRS and Admit Gold. Student contact and customer service to guide student’s through enrollment process. Use of Image Now for batching, linking, data entry and viewing student documents. Use Microsoft Word, Excel, and Outlook. Adherence to FERPA laws to protect student privacy. Receptionist duties. Prepare mailings and file documents.
2008-2009 Coborn’s, New Prague, Minnesota
Cashier/Assistant Supervisor
Cashiered and bagged groceries for customers Appointed MOD once head
manager left for the night. Put away food that was left or returned.
EDUCATION:
2009-2013 Normandale Community College
Associate of Science Degree in Criminal Justice
2013-Present Metropolitan State University
Working on Bachelor of Science Degree in Criminal Justice – Graduating May 2017
REFERENCES UPON REQUEST
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