Randy Everett

** ********* **

Rochester, NY ****9

585-***-****

acxgds@r.postjobfree.com

Summary:

Account Manager with 15+ years of professional experience.

Identify new sales opportunities within existing account and maintain being a client relationship account manager.

Ability to manage multiple clients at once, build a strong and positive relationship with customers at various levels.

Maintain a client base of 350 customers, calling into base speaking with current customers, regarding service implementation and upgrades to their current services.

Ability to work with other team members to make sure that all projects are completed.

Powerful but gentle closing and advanced presentation abilities.

Train and coach existing personnel and new employees on rules regulation, company policies, preparatory software for company run programs.

Strong organizational skills, goal oriented, motivated and a strong desire to succeed.

Excellent verbal and written communication skills, outstanding leadership skills.

Education:

Associates Business Management, University of North Carolina, Cherry Point, NC

Training:

Drill Instructor Training/Leadership, United States Military Leadership Academy, Ft Dix, NJ,

Personnel Management, Ft Ben Harrison, IN

Logistics Management, Ft McCoy, WI

Professional Selling Skills, Global Achievement, Dale Carnegie Institute

Achievements:

Awarded Top Sales Representative, TelePacific Communications

Attained over 100% of quota every month, TelePacific Communications

Awarded Employee of the Month, ACC Business

Awarded Top Sales Representative, Frontier Communications

Skills:

Professional Experience:

ADT Security, Rochester, NY March, 2015 - Present

CSG

Receives customer inbound phone calls for false alarm call backs, placing alarm on test, responding person call back, AHJ information requests.

Provide alarm history, update information as appropriate.

Troubleshoot customer technical alarm issues effectively and completely over the phone and assist customer with questions and issues.

Schedule a technician when necessary when over the phone troubleshooting cannot be resolved.

Duties also include responding to 3rd party callbacks, assisting customer with inquiries on alarm handling, updating of account information and clarification of alarm handling instructions.

Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service is required.

Effectively utilize customer service skills, technical abilities and resources to satisfy customer’s equipment needs.

Provides quality service to increase customer satisfaction.

Monitors and dispatches on alarms as instructed based on business needs.

Dixon Golf Inc., Rochester, NY Seasonal Position

Regional Manager/ Event Coordinator

Supervise, hire, train and assign golf events to Territory Managers, Promotional Representatives, Event Coordinators for the Upstate New York too include Buffalo, Rochester, Syracuse, Binghamton, and Albany area for Dixon Golf.

Promoting the first high performance, eco friendly golf ball at charity golf events.

Assisting charities in the Rochester and Syracuse area in raising funds for their organizations, communicating with the tournament directors and golf course managers.

Accountability for inventory within my assign area for 5 Territory Manager, 12 Promotional Representatives, 5 Event

Coordinators.

Submitting weekly, monthly, reports in a timely manner.

ACC Business Solutions, Rochester, NY Jun 2011 – Jul 2012

Contract Specialist

Local Telecommunications Company servicing other parts of the country.

Verifying customer data from sales contracts submitted by sales agents to insure the information is correct.

Scanning contracts into proprietary programs for proper processing and verifications by other departments.

Countersigning contracts to insure data is correct and moving order forward for processing.

Using custom programs to access customer's information regarding their account.

Communicating with customers by email, telephony, assisting with questions pertaining to their account.

Frontier Communications Inc., Rochester, NY Aug 2007 – Sep 2010

Business Account Manager/Project Lead

A local telecommunications company serving the Rochester and surrounding counties.

Managed Telecom Accounts and relevant service orders for new and existing customers, performs/ provide presentations that provide clients with information and services.

Maintain a client base of 350 customers, calling into base speaking with current customers, regarding service implementation and upgrades to their current services.

Sell and promote telecommunication products Internet, Ethernet, Wireless, Managed CPE solution, Integrated and dedicated services, local and long distance services.

Coordinate service delivery and implementation/ installation of Telecom Services, remove road-blocks during service implementation to ensure timely delivery.

Mpower/TelePacific Communications, Rochester, NY Aug 2004 – Mar 2007

Account Development Manager

Managed accounts and service orders for new and existing customers availing telecom services from TelePacific.

Performs sales presentations that provide clients with information and services.

Calling into base speaking with current customers regarding upgrades to their current services.

Selling telecommunication products Internet, Ethernet, Wireless, Managed CPE solution, Integrated and Dedicated services, local and long distance services.

Servicing the California, Nevada, Illinois area speaking with new and existing customers.

Follow up with new customers to answer questions, quota pricing, RFP's.

Managed complete sales cycle from beginning to final installation.

CGI Communications Inc., Rochester, NY Jul 2003 – Aug 2004

Senior Account Executive/Supervisor Lead Generation

Supervised lead generation depart for setting appointments for outside sales position.

Monitoring productivity to ensure daily quota of appointments, compiling information from daily call records to complete weekly, months reports to VP of Sales.

Train and coach existing personnel and new employees on rules regulation, company policies, preparatory software for company run programs.

Performed presentation to new and existing clients regarding Vmail and video streaming.

United States Armed Forces (USMC/USA) Nov 1972 – Apr 1998

Training and Administration Specialist

Training new recruits coming into the military on physical fitness, military history, drill and ceremony, policies and procedures.

Recording daily reports on new recruits progress or regression in training, assigning special duties, assisting battalion HQ with recording data.

Coordinated and scheduling training for military personnel on required training, ie physical training, military policies, procedures and regulations.

Oversee the maintenance of individual records to ensure all training was record in service record books.

Worked with Senior NCO's on leadership development courses to ensure they were current on requalification and being met.

Provided weekly, monthly reports to commanding officer regarding the training projections.

Monitored courses and service members to ensure compliance with military standards.

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