Customer Service Project

Mary Holappa

*************@*****.***/218-***-****

LinkedIn - www.linkedin.com/in/MaryHolappa

Summary

I am a Project Supervisor with extensive years of experience in the retail industry. I have extensive knowledge with merchandising of product, building Vendor relationships and customer service. Specializing in implementation of merchandise and setting to standards in support of the company goals. My strengths include multiple unit management, people development, problem solving, Detail oriented and extensive leadership skills with a focus on maintaining employee growth in support of company values.

Skills

Scheduling and balancing resources

Time management

Organization of projects

Labor management

Project management

Remodel and new store openings

Technical aptitude

Detail oriented

Problem solving

Goal setting and delivering on time results

Training and coaching

Professional Experience:

Project Team Supervisor: Best Buy 2012 - 2016

Successfully managed Solar Team of seventeen employees in merchandising implementation and validation of completed workload. Maintained employee turnover rate of 10%.

Exceeded on time completion of 99.8 percent to goals for 2015.

Managed thirteen store locations in merchandising execution and vendor supported projects on a weekly basis. Ensuring all workload was completed and reported accurately to standards.

Successfully balanced resources and coached implementation standards to company staff supporting corporate goals. Recognized opportunities to enhance store level business functionality and provided creative solutions through coaching of individuals.

Coached employees regarding goal setting, project efficiency and delivering on-time project results at corporate standards.

Assisted employees with personal development skills, encouraging them during quarterly one on one discussion to expand their horizons. Asked staff for feedback on job functions to determine streamlining opportunities to enhance business execution.

Independent of direct supervision executed all aspects of the merchandizing team’s goals to deliver projects efficiently and on time.

Collaborating with store management and marketing staff to achieve innovative solutions to enhance merchandising at select stores.

Participated in setting up new displays for vendors and coached the business team for future efficient implementation of store changes necessary to promote vendor merchandise. Provide detailed project instructions and identified possible functionality issues resolving potential project roadblocks prior to scheduled implementation.

Attended “Command Center” collaboration functions to bring attention to obstacles for current and upcoming projects. Worked with others to find creative solutions to issues that could prohibit efficient field execution of corporate goals.

Developed in-depth understanding of company resources to aid in troubleshooting issues.

Deployment Functionality Technician: Best Buy 2009 - 2012

Responsible for the implementation and functionality of the low voltage portions of deployment projects (remodels and new store openings). This includes new interactive displays and IT network cabling and devices.

Successfully completed the deployment functionality technician training certification and scissor lift certification as part of the requirements to meet job responsibilities.

Coached and trained employees on functionality and safety of our displays in the stores.

Successfully completed assigned workload above expectations weekly and reported all tasks accurately. With doing the workload above expectations, this keeps our vendors support intact and maintains the look and feel of our stores.

Merchandising Supervisor: Best Buy 2000 - 2009

Successfully ran merchandising team of ten employees on the implementation of planograms, and merchandising functionality standards at the store level.

Maintained store look and feel by walking the store for open issues and ordering what was needed to make all displays compliant with company standards. This included fixtures, signage, and vendor displays.

Responsible for validating weekly ad sets to anticipate and fend off any customer disappoints.

Managed an efficient merchandize receiving truck process. Trained all employees on goal setting, time management and executing as a team to create a seamless process that would deliver our product to the floor within the timeline expected.

Managed processes for successful product launches for vendors within the timeline given and deployed all standards set per corporate instructions.

Additional Skill experience

Six Sigma and organizational Goals

College Writing

Microsoft Outlook

Microsoft Word

Microsoft Office

Qtrax reporting site

Merchandising Audit Tool

Share point reporting site.

Kenexa Hiring site

Certifications:

Six Sigma and organizational Goals

Contact this candidate