Customer service, staffing, recruiting, strong HR background

Kellie Soulier

**** **** ******

Two Rivers, WI *4241

Home: 920-***-**** Mobile: 920-***-****

Email: *************@*****.***

Objective

To secure a responsible position that will challenge my abilities, allowing me to fully utilize my problem solving, organizational, customer service and communication skills.

Profile

Well qualified in fast paced environments that depends on efficiency, accuracy and reliability. Exceptionally competent and self – starter with strong Human Resources background.

Work History

SEEK Careers/Staffing

Talent Specialist

June 2010 – February 2016

Responsible for recruiting/retention, screening, marketing candidates and new clients

Provide excellent customer service to employees and clients

Review all unemployment claims/workers’ compensation claims and keep them to a minimum

Complete/maintain payroll records for over 200 temporary employees.

Document all conversations with applicant’s, employees and clients.

Write and place employment ads

Answer all incoming phone calls, greet applicants and perform other customer service duties.

Reference check all applicants

Responsible for quality control checks with both clients and employees

Schedule interviews with possible candidates.

Maintain knowledge of employment laws and regulations.

Manitowoc City Police Department

Clerk Temp 1

August 2009 – January 2010

Entry of Ordinance and Traffic Citations

Sorting, Filing and Scanning Documents

Dictation

Front Counter (taking payments, requests, complaints, bike licenses, etc.)

Case Reports

Accident and Background Record Checks

Logging Accidents

Entry of Overtime in Payroll Systems

Telephone Support for Entire Department

City of Manitowoc

HR Intern

January 2009 to May 2009

Kept accurate confidential records for 2009 OSHA recordable

Kept accurate confidential records of workers compensation, FMLA and insurance compliance reports.

Helped conduct job orientations

Recruitment of employees

Union Negotiations

Set Up and conducted job interviews

Accurately computed new salary information

Kurtz Pub & Deli

Part Time Server

February 2010 to Present

Provided optimum customer service

Train new servers; customer service skills, money transactions and conflict resolutions

Conducted identification checks to insure legal entry

Accurately balanced cash register without shortages or over rings

Maintained paperwork for inventory control and monitored inventory

Handled customer problems with patience and sensitivity

Education

Lakeshore Technical College

Cleveland, WI

November 2007 – July 2009

Human Resource Administrative

Graduated in July 2009 with Presidential Honors

Maintained a 4.0 GPA

Dean’s List all semesters

Course work completed: Supervision, HR Employment Law, HR Info Systems, HR Payroll Applications, HR Management, Financial Analysis for HR, Compensation & Benefits Administration, Recruitment & Retention of Employees, Oral & Written Communication, Race, Ethnic and Diversity, Customer Service Techniques, Strategic Performance Management, Training for Organizations, Labor Relations and Negotiations, Math with Business Applications, Ethics, Strategic Performance Management

Software Systems and Skills: Proficient in Microsoft Office Outlook, Microsoft Office Suite, Microsoft Word, Excel, PowerPoint, Access and skills in Sage Abra.

Memberships

SHRM (Society for Human Resource Management) Member

Phi Theta Kappa Member

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