Sales Customer Service
Resume:
Pointe-Claire, QC
acxgc6@r.postjobfree.com
Hugh Fraser
PERSONAL OBJECTIVE
To join a dynamic corporation whose goals parallel the high level of achievement I have set for myself. To continuously expand my knowledge base while using my experience to aid in the development and growth of the company.
STRENGTHS
• Over 25 Years experience in a variety of industries.
• Sales and Management experience
• Strong analytical ability
• Problem solver/Multitasker
• Able to flourish in high-pressure situations.
PROFESSIONAL EXPERIENCE
March 2016 to Present
PiiComm
Senior Sales Manager
Managed Mobility Services SME Mobility Support & Solutions Specialist Enterprise Mobility Cloud Solutions
- Application Development & Prototyping
- Lifecycle Management
- Telecom Expense Management (TEMS)
- Mobile Device Management (MDM)
- Radio Frequency Identification (RFID)
- World-class Products from Motorola, Intermec, Samsung, Honeywell, etc.
May 2015 to March 2016
ORION SOFTWARE
Director of Business Development
-Promoting the company brand to key buyers, ensuring their knowledge is current and
appropriate.
-Generating new business over the phone.
-Replying to all customer enquiries in a timely and accurate manner.
-Reporting in CRM.
-Completing all documentation and administrative records, fully and accurately.
-Developing and maintaining a database of all contacts.
-Achieving and surpassing sales targets.
September 2014 to May 2015
JESTA I.S.
Director of Business Development
Outbound sales building relationships and selling Retail Management Software.
• Achieve and surpass established sales targets.
• Develop targeted accounts.
• Manage prospects.
• Work in collaboration with pre-sales team to bring prospects to closure.
• Manage RFP’s with pre-sales team.
• Use of CRM to manage and track all accounts.
• Develop and maintain strong customer partnerships.
August 2008 to August 2014
RAYMARK XPERT BUSINESS SYSTEMS
Business Development Manager
Responsibilities:
Outbound sales building relationships and selling Retail Management Software.
• Achieve and surpass established sales targets.
• Develop and maintain strong customer partnerships.
• Develop targeted accounts.
• Manage prospects.
• Work in collaboration with pre-sales team to bring prospects to closure.
• Manage RFP’s with pre-sales team.
• Use of CRM to manage and track all accounts.
December 2005 to August 2008
IBM Montreal, Quebec
Sales Specialist
Responsibilities:
Outbound sales building relationships and selling servers and storage hardware, software and peripherals.
• Understanding channel programs and promoting them
• Understanding the product line
• Knowing the competition and why we are better
• Understanding the Special bid and Certification process
• Hosting IBM events including education events
• Responsible for educating account managers on our product line
• Managing the opportunity pipeline
• Addressing day to day sales related questions and know how to find the answers
• Assisting in driving promotions and plays
March 2004 – December 2005
TECHNOLOGY EVALUATION CENTERS Montreal, Quebec
Business Development Manager
Responsibilities:
Developing and managing software accounts globally, from the head office.
1) Develop & Engage Market Strategy; 2) Business Development Process; 3) Order Acquisition Process.
- Measured by opportunities identified and translated into projects.
May 2002 – March 2004
WISE ELECTRONICS Dublin, Ireland
Sales Manager
Mandate: Establishing the European Operation of a North American Electronic Components Distributor.
Responsibilities:
• -development of new client base;
• -sales;
• -account management;
• -marketing;
• -freight/logistics management;
• -customer service.
March 2001- April 2002
NABS IRELAND Dublin, Ireland
Country Manager
Mandate: Managing the Irish branch of a global provider of “C” class replenishment solutions to companies such as Dell and IBM.
Responsibilities:
-sales;
-marketing;
-business development;
-freight/logistics management;
-inventory replenishment;
-customer service;
-management of staff;
-achieved and surpassed sales target of $1 Million USD.
January 2000- March 2001
TARGRAY TECHNOLOGY Montreal, Canada
Product Manager
Mandate: Managing and marketing the worldwide inventory of raw materials, consumables, products and services to the Optical Media (CD & DVD) Industry.
Marketing functions included trade shows, web site, trade magazine advertisements and co-op advertising with suppliers.
Responsibilities:
• Managing the global inventory, working with suppliers like Philips Optics, Eques Coatings (formerly Philips), Dow Chemical; customers such as WEA, Technicolor, Panasonic, Kodak, TDK, JVC; and equipment manufacturers such as Singulus, Kammann and Hanky, all in the CD/DVD Manufacturing Industry, in the development and testing of state-of-the-art products and consumables necessary for the rapidly changing industry.
FEBRUARY 1993- JANUARY 2000: FUTURE ELECTRONICS
February 1993 – January 2000
FUTURE ELECTRONICS INC. Montreal, Canada
Product Specialist to Strategic Business Development Manager
Mandate: To provide competitive, accurate and timely quotes to Future Sales Divisions in order to maximize sales and build customer base.
Responsibilities:
• Heading up a team of 40 inside and outside Sales Reps while servicing a select geographical region of North America.
• Qualification of information from branch offices (i.e., target resales, historical resale information, customer strategies and objectives).
• Recognizing the need for and initiating special pricing from suppliers (i.e., Motorola, National Semiconductor, Texas Instruments, etc.).
• Training sales personnel as to how and when to submit opportunities to Corporate, including what information is relevant.
• Acting as an extension of both Marketing and Sales that conveys the perspectives of both groups in order to best satisfy the customer’s needs.
EDUCATIONAL BACKGROUND
Concordia University Montreal, Quebec
Bachelor of Commerce 1983
Université Laval Quebec City, Quebec
Arts
John Abbott College Ste. Anne de Bellevue, Quebec
D.E.C. (Collegial Diploma) 1980
PROFESSIONAL EDUCATION
• Basic Training School, State Farm, Bloomington, Illinois
• Intermediate Training School, State Farm, Bloomington, Illinois
• Vale National Training & Estimating School, Chambersburg, Pennsylvania
• Property Claims Negotiations, XEROX, Parsippany, N.J.
• Statement Taking, XEROX, Toronto
• Professional Selling Skills, XEROX, Toronto
• Management Development, Future Electronics, Montreal
• Dale Carnegie, Montreal
• ISO Internal Auditor, Belfast
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