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Customer Service Administrative Assistant

Location:
Kettering, OH
Posted:
November 10, 2016

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Resume:

Elizabeth Hawk

Kettering, OH

acxgbq@r.postjobfree.com - 937-***-****

WORK EXPERIENCE

Administrative Assistant

Staffmark - Dayton, OH - April 2015 to Present

to our customers, our employees, and the communities we serve. And since being a great partner means different things to different people, we work hard to understand the unique needs of every person and business we are fortunate enough to connect with. For more than 40 years, Staffmark has been successfully finding people work and companies people. Our team of passionate performers is available to start helping you today. Contact the Staffmark location nearest you for more information on how we can partner with you to help you achieve your goals.

Administrative Assistant

Staffmark - Dayton, OH - April 2015 to Present

Dayton, Ohio April 2015 - Present

Our mission is to improve your quality of health at every stage of life by enhancing your access to top-tier health services, expertise and information. Our family of 14,000 employees provides leading healthcare to Southwestern Ohio through member hospitals and affiliate organizations in seven counties. Our mission, vision

& values guide everything we do.

Administrative Assistant

Perform multiple clerical duties including but not limited to: Assisting System Vice President Chief Government Affairs Officer, Vice President Service Integration Women's Health, and Director of Strategic Market Development with day to day project management, maintaining highest level of confidentiality regarding all matters involving these individuals, compilation and management of Contributions Committee documentation/ notifications, review of current business practices to find more efficient ways to complete activities, filing, general customer service, running of various reports, meeting preparation, create marketing materials for specialized events, event planning and hosting, and any other duties as deemed necessary by management.

• Member of Premier Health Future Leaders Book Club Secretary/Administrative Assistant

OfficeTeam/AccounTemps - Dayton, OH - December 2004 to Present Dayton, Ohio December 2004 - Present

Accountemps is the world's first and largest specialized temp agency for accounting, finance and bookkeeping professionals. Our temporary staffing solutions connect highly skilled professionals with the best companies in the world. We take pride in understanding an organization's needs and specifications and fulfilling those requirements with a skilled temporary staffing professional. Our professionals are interviewed and their work history is reviewed before we make introductions.

A premier temp agency, Accountemps helps job seekers find positions in accounting and finance at the best organizations worldwide. Our temporary staffing solutions not only provide you with job opportunities, but also offer registered candidates free access to courses that will help you improve your skills and work toward industry certifications while we work to place you at top companies. Secretary/Administrative Assistant

Perform multiple sales and clerical activities including but not limited to: inside sales both over the phone and face to face, direct billing of orders, research and resolution of billing discrepancies, writing of debits, and resolution of billing discrepancies through correspondence with vendor accounts receivable departments, charging, tracking, and logging of freight, providing proofs of delivery, estimation and logging of RUSH delivery charges, assist quotations department with creation and revision of approval drawings, filing, distribution of job sheets, and creation and revision of spreadsheets to log all job quotations, reporting of backorders, expedites, order revisions, creation and production of marketing materials, management of switchboard operations, training of employees on office equipment, general clerical duties, and any other duties as deemed necessary and appropriate by management staff while in a temporary employment position. Senior Administrative Assistant

OfficeTeam/AccounTemps - Dayton, OH - January 2014 to February 2014 Dayton, Ohio January 2014 - February 2014

Standard Register is trusted by the world's leading companies to advance their reputations by aligning communications with corporate standards and priorities. Providing market-specific insights and a compelling portfolio of solutions to address the changing business landscape in healthcare, financial, commercial and industrial markets, Standard Register is the recognized leader in the management and execution of mission- critical communications.

Senior Administrative Assistant

Perform multiple clerical duties including but not limited to: Assisting CEO, CFO, CIO, and EVP with day to day project management, maintaining highest level of confidentiality regarding all matters involving the CEO, CFO, CIO, and EVP, and business operations, processing of purchase orders and other business documents for signing, assisting EVP of Human Resources with day to day activities, retaining of confidential business records, general customer service, review of current business practices to find more efficient ways to complete activities, training of employees on usage of Microsoft product, writing of proposals, answering of a multi-line phone, booking hotel, flight, and meeting accommodations, running of corporate kickoff meetings, and any other duties as deemed necessary by management.

• Member of Standard Register Young Professionals Group

• Assisted in trouble shooting and training set up of new employees for computer program Executive Administrative Assistant

OfficeTeam/AccounTemps - Dayton, OH - August 2012 to September 2013 Dayton, Ohio August 2012 - September 2013

Economy Linen and Towel Service, Inc. has become a leader of service to the medical and hospitality communities. We service a wide range of customers with a variety of needs. We understand the importance of a partnership for success. Our service is designed to meet the specific needs of each customer. No matter how big or small, our customer tells us what they want and we deliver. Executive Administrative Assistant

Perform multiple clerical duties including but not limited to: Assisting President and Controller with day to day project management, maintaining highest level of confidentiality regarding all matters involving the President, Controller, and business operations, processing of sales and route commissions, assisting HR Manager with screening, hiring, and orientation of new employees, in-put of new employees into state, federal, and tax databases, processing of various sales reports, internet research, filing, retaining of confidential business records, general customer service, review of current business practices to find more efficient ways to complete activities, disbursement of payroll checks, training of employees on usage of Microsoft products and compilation of reports, writing of proposals, answering of a multi-line phone, taking of customer orders, scheduling of continuing education for office staff, set up and running of Biggest Loser program, running of various miscellaneous reports, and any other duties as deemed necessary by management.

• Analyzed running of a report and streamlined the efforts to take the report run time from 3 days to 4 hours

• Designed spreadsheet to track applicants and show where marketing budget was being best utilized

• Completed internet research to provide President with a listing of current and potential customers to assist in sales and marketing efforts

• Identified a billing error saving the customer thousands of dollars and saving the company's relationship with a long time customer

• Joined Employee Wellness Committee and implemented Biggest Loser contest resulting in a 400 pound loss company wide over the course of eight weeks

• Assist in minor IT troubleshooting while the company searched for a new IT Manager Administrative Team Coordinator

OfficeTeam/AccounTemps - Dayton, OH - September 2011 to July 2012 Dayton, Ohio September 2011 - July 2012

Heapy Engineering is a nationally recognized leader in Sustainability, providing innovative and creative engineering solutions for the Healthcare, Higher Education, Commercial, K-12, and Government Markets. Administrative Team Coordinator

Perform multiple clerical duties including but not limited to: management and organization of job related files, training of office employees and clients on use of OAKS system, pulling of job cost reports for jobs, retaining of confidential employee records and reviews, general customer service, customer relations in regards to individual multi-million dollar jobs, record retainment, projection of employee hours, assurance of quality control conformance, training of employees on usage of Microsoft products and compilation of reports, writing of proposals, and assistance of general time and job management for twenty five member team including 2 Senior Principals, 2 Project Managers, 4 Technical Leaders, and engineers and design staff.

• Was called onsite to a project kick off meeting to provide training of 25 clients on usage of Capital OAKS system

• Designed and implemented use of Proposal Request form

• Designed and implemented use of Shop Drawing/RFI log and trained other employees on implementation of spreadsheet

• Assisted Senior Principal Engineer in modification and implementation of Quality Control process while following ISO9000 standards

Executive Regional Sales Administrator - Atlantic & North Area Markets OfficeTeam/AccounTemps - Dayton, OH - March 2009 to September 2011 Dayton, Ohio March 2009 - September 2011

$1.5B Leading Automotive Retail System Provider and Information Technology Company focusing on the Automotive Retail Market and OEM Market.

Regional Customer Training Professional

Executive Regional Sales Administrator - Atlantic & North Area Markets Executive Assistant to Sales Operations Manager

Perform multiple clerical duties including but not limited to: pulling sales reports to Excel spreadsheet report decks and manipulating data to reflect in a way that is easy to read for upper level sales management. Compile data for quarterly sales presentations. Complete customer file updates or request for changes to be made. Plan weekly, monthly, quarterly, and yearly meetings both on and off-site. Meeting planning includes meeting content, audio/visual equipment, meals, travel, and notes. Order and ship office supplies as needed. Training of office employees on reporting functions in Excel & Power Point. Compilation of Partnership Performance Reviews. Retainment of confidential employee records. Coordinate efforts of various internal and external resources to ensure customer satisfaction. Train customers on use of computer software via phone and internet instruction.

• Nominated for Rookie Employee of the Year after 6 months of employment

• Received company wide recognition for involvement in planning and execution of the Major Accounts Sales Division yearly kick off meeting.

• Project Manager on nationwide company head quarter clean-up project, managing a team of 5 employees

• Project Owner and Manager of nationwide company competitive database clean-up, managing a team of 3 employees

• Named Executive Assistant to David Schwager, Senior Manager of Sales Operations - who reports directly to Ron Lamb - President of Reynolds & Reynolds Company

• Completed all sales territory changes for FY11 sales year for entire Atlantic Area Sales team Regional Sales Assistant

OfficeTeam/AccounTemps - Dayton, OH - December 2004 to January 2009 Dayton, Ohio December 2004 - January 2009

A third generation family-owned business with over 150 employees that has been in operation for more than 90 years. They currently own and operate 9 branches in 3 states and are one of the areas' largest electrical supply distribution companies.

Regional Sales Assistant

Perform multiple sales and clerical activities including but not limited to: inside sales both over the phone and face to face. Direct Billing of orders, research and resolution of billing discrepancies, writing of debits, and resolution of billing discrepancies through correspondence with vendor accounts receivable departments. Charging, tracking, and logging of freight, providing proofs of delivery, estimation and logging of RUSH delivery charges. Assist quotations department with creation and revision of approval drawings, filing, distribution of job sheets, and creation and revision of spreadsheets to log all job quotations. Reporting of backorders, expedites, order revisions. Creation and production of marketing materials. Management of switchboard operations and training of employees on office equipment.

• Only Dayton facility board member of Becker Electric Benefits Review Board

• Board member - Becker Electric Wellness Committee and Becker Electric Entertainment Committee

• Chair member - Matthew Davis Memorial Educational Fund

• Sales Assistance Employee of the Year award winner - 2005

• Trained 45+ employees on newly installed phone system and provided best practices

• Completed all order entry for 3 Indiana branches for 3 months during company acquisition

• Completed parts inventory and ordering guide for Honda plants in Georgia and Indiana

• Completed all data entry and inventory training for physical inventory of Richmond, Indiana branch 2008

• Creation of Sales Assistance guide for new associates

• Administrative Assistant to Regional Operations Manager

• Located product in high demand, negotiated competitive pricing and shipping charges in order to provide general public with a necessary product during a local regional disaster

• After being requested by a governmental office to provide a specific part for vehicles being shipped to warzones - I negotiated pricing and shipping details with manufacturer and helped land the contract for this item Computer Experience

Microsoft Word, Power Point, Excel, Outlook, Publisher, Access, Concur, Profit 21, RAVE Marketing Software, Alliant Systems, Concur, & ACT. Typing speed 75+WPM.

*Completed "How to Become a Social Media Strategist" seminar January, 2013

*Power Point, Excel, Access Training - June and July, 2013

*Tested at an expert level in Microsoft Excel, Word, and PowerPoint EDUCATION

General education

Beavercreek High School - Beavercreek, OH

1994 to 1997



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