Djovany Dorsainvil

*** **** ****** ** *** ** Allentown PA 18109

484-***-**** / 610-***-**-**

Mail: dorsainvil. djovany@yahoo. com

Objectives: I want to be part of the success in an environment of growth

and excellence, where I can use my experience and education to help

the company and my coworkers be successful.

Experiences:

2015 / 2016: Marriott Hotel ( Haiti)

Front Desk Agent/ Receptionist

Communicate with staff on the status of the rooms

Up selling guests rooms and promoting hotel services

Handling cash payment

Maintain a clean and neat front desk area

Represent the hotel to the guest throughout all stages of the guests

stay

Verifying guests method of payment during check- in and run a

background credit check

Answering telephones and direct phones call accordingly

2012 / 2014: Kinam Hotel ( Haiti)

Front Desk Agent / Receptionist

2011 / 2012: Royal Caribbean cruise

Facilities Department

Make sure the ship is clean at all time

Great and smile with the guest

Own the guests problems

Inform the guests about all the events that are taking place on the

ship

Look the part at all time

2010 / 2011: Unicarte ( Haiti)

Authorization Agent

Answering telephones

Blocked stolen credit card

2008 / 2009: Karibe Hotel ( Haiti)

Front Desk Agent / Receptionist

Native Languages:

Creole

French (fluent)

Foreign languages:

English (Fluent)

Spanish (Basic)

2006 / 2008

C. E. D. I University ( Haiti)

Interpretariat traduction (Diploma)

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