**-***-**** *****! Unknown document

property name.

TAMMY L. SUHETSKIS

***** ******* **** **.

Jacksonville, Florida 32223

904-***-****

E-mail – acxg7t@r.postjobfree.com

QUALIFICATIONS: Excellent communication, presentation, organizational, listening skills. Passionate about customer commitment. Ability to adapt to change quickly

& effectively and function in a team atmosphere or from a virtual position, strong analytical and problem solving skills and excellent work ethic. Effective oral & written communication skills. Ability to effectively handle various duties simultaneously. Positive can-do attitude, extensive domestic & international destination knowledge and experiences. 2008 – CURRENT American Express - Travel & Lifestyle Services

(Centurion/Platinum-Senior Travel Consultant) (VIRTUAL) TC 1 – TLS – Centurion/Platinum - CAPS

* Pacesetter 2015/2011/2008

* Personalized, extensive international & domestic design of travel planning and using experienced “upselling” tactics & skills

* Problem solver/relationship builder

* Tailor products & services using world class consultative skills

* Creating once in a lifetime luxury experiences for very affluent clientele

* Recommendations of planning/booking from A-Z travel, events, activities, tours, attractions, etc.

* Top 4% worldwide for entire worldwide network based on revenue per staffed hour and client customer survey results & identify new revenue opportunities

* Chosen for new Platinum Design Pilot Team-exceeding in all expectations of Metrics in November 2016

* Focus on exceptional service, multi-tasking under pressure

* Individual mentoring with agents on all performance metrics

* Ability to have composure under pressure & strong multi-tasking skills 2006-2008 The Colomer Group

Jacksonville, FL

CORPORATE TRAVEL MANAGER-CTD-COLOMER USA

* Started a completely new (CTD) onsite-corporate travel department from ground zero up, including all preliminary requirements from ARC & IATA

* Negotiated corporate contracts and programs with airlines, car & hotel vendors both locally & nationwide

* Responsible for time sensitive accounting and commission reporting for entire Department

* Event Management, strategic planning

* Accounting/submission of sensitive commission reporting for entire department 13-Nov-2016 Error! Unknown document

property name.

2004-2006 World Travel, BCD

Jacksonville, FL

OPERATIONS SUPERVISOR-CALL CENTER-DELOITTE & TOUCHE

* First point of contact for agents to assist in dealing with all customers service issues. Call center mgt.

* Handled all yearly reviews 14 agents, monthly 1x1’s,daily coaching/developing

& feedback given

* Encourage & motivate employees to accomplish their goals & meet requirements.

* Highly team-motivated; increased team productivity & productivity and error ratio by over 35% over 3 months.

* Daily monitoring of canvas to maintain a service level of 88% 2001-2004 Transcor, Inc.

Jacksonville, FL

MANAGER CORPORATE TRAVEL DEPARTMENT

* Started a completely new corporate travel department within the corporation.

* Solicitation of new corporate accounts for newly developed department.

* In charge of entire reservations department for corporate. First point of contact for the agent to assist in dealing with client reservation issues & errors.

* Prepare lesson plans and training for all new hire corporate employees.

* Developed and implemented corporate training manual.

* Negotiated several corporate contracts with airlines, car vendors & hotel vendors.

* Facilitated processing of excel programs to track monthly sales, profits & commissions.

1999-2001 Business Travel

Norcross, GA

RESERVATIONS DEPARTMENT MANAGER - CALL CENTER

* First point of contact for agents to assist in dealing with all customer service issues. Call center management. Handled all yearly reviews.

* Prepare lesson plans; facilitated development of training, mentoring and quality control of service programs resulting in improved client satisfaction.

* Developed and implemented corporate training manual.

* Facilitated "flex" employee scheduling, reducing overtime; resulting in improved employee morale.

1993-1999 American Express Travel

Norcross, GA

TC 1 - PLATINUM TRAVEL COUNSELOR (2.5 years/2.5 years Corporate Travel)

* BTC Corporate On-site Floater (15 accounts/utilizing 4-GDS systems)

* Maintained a service level of 85%.

* Team-mentor providing training/counseling/motivation for new hires.

* Maintained a repeat customer ration of 98%, which ranked in the top 2% Nationwide.

* Trendsetter for 1998; Sales $1.4 million/Had 0 write offs in 5 years.

* Chosen to be on the R3 committee for year of 1999 - ensuring employee satisfaction.

* Implemented a Diversity training workshop for associate level employees.

* Implemented employee appreciation events for all on-site employees - thus increasing our employee survey results up 23% from year prior. 13-Nov-2016 Error! Unknown document

property name.

1988-1992 Deerfield Beach Travel

Deerfield Beach, FL

ASSISTANT MANAGER - LEISURE AGENCY

* Led company in outside sales and the signing of new corporate accounts.

* Did all ARC reporting and TRAMS tracking weekly. EDUCATION:1986 – Wilma Boyd Career College–Pittsburgh, PA.

Associates degree in Travel./Operations Management and Event Coordinating & Meeting Planning

1990 –Palm Beach Community College–Palm Beach, Fl.

Management & computer courses

HONORS:

*Pacesetter American Express 2015, 2011. Multiple awards from World Travel BTI for customer service;*Gladiator Award–World Travel;*Trendsetter with American Express;*Team-mentor with American Express Platinum;*R3-committee with Platinum;*Southern Region Diversity Team for 2 years;*Employee of the month;*nominated for "The World Difference Award" with American Express Corporate;*Cheerleading Coach for 2001;*Girl Scout leader. REFERENCE'S AVAILABLE UPON REQUEST

Contact this candidate