Administrative Assistant Customer Service

DEBORAH L. HINKLE

** ****** ******, *****, ** ***01 acxg6o@r.postjobfree.com 302-***-****

ADMINISTRATIVE ASSISTANT

Over 15 years providing top notch support to senior executives and directors

Administrative: Adeptly handle administrative matters including screening calls,

managing calendars, arranging meetings, records management, composing documents, and efficiently organizing files.

Communications: Interact with all levels of staff, and public sector, while maintaining the highest level of confidentiality.

Computers: Proficient in Microsoft office; proven ability to quickly learn new technology.

Office Administration and Organization Telephone and Front Office Reception

Filing and Data Entry General Bookkeeping (AP & AR)

Records and Database Management Scheduling and Calendaring

Meeting and Event Planning

EXPERIENCE

2015-2016 Leasing Agent, Greens at Cedar Chase Apartments

Greet prospects, answer phones, and schedule appointments

Post and follow up with online leads for rental vacancies

Successfully assisted in achieving rental occupancy level of 98% and responsible for marketing of vacant apartments

Effectively prioritize maintenance work orders for 72 hour completion

Process rental applications; conducting background inquires to meet fair housing regulations and company policies

2012- 2014 Administrative Assistant, Lewes Police Department (Special Assignment)

Screened and prioritized incoming calls for Chief of Police and police officers; dispatching police officers to incoming calls needing assistance

Implemented a new filing system which enabled police officers to retrieve files more efficiently

Successfully increased parking ticket collections by 45% through correspondence, and maintained database

Maintained manual and electronic records for police and accident reports

Certified in DELJIS, NCIC, and LEISS database for research and queries

Ordered and maintained office supplies

Deborah L. Hinkle (cont.) 302-***-**** page 2

2000-2006 Administrative Assistant, BPC/MPRI/nTek, U.S. Army Recruiting (Contract)

2008-2012

Screened and prioritized incoming calls for leadership team

Achieved 100% compliance in maintaining soldiers personnel files, awards, and evaluations

Efficiently researched and complied data for weekly and monthly reporting to Battalion; achievement in meeting required suspense dates

Continuously received passing scores from Battalion inspections on manual and electronic recordkeeping

Acted as liaison between Company HQ’s and Battalion ensuring timely delivery of messages, suspense’s, and information requested

Ordered and maintained office and postal supplies for Company HQ’s and seven recruiting stations

Assisted in scheduling meetings, conference calls, and recruiter events

Instrumental in conducting quarterly inventory and maintaining hand receipts at 100% accountability of equipment, totally $1.7 million

Accurately maintained and tracked monthly fleet service and maintenance schedules to successfully achieve 95% or above compliance with U.S. Army regulations

2007-2008 Property Manager, Tax Credit, Arbor Management

Provided front line support to regional manager; accurate reporting and recordkeeping

Successfully achieved rental occupancy level of 95% and responsible for marketing of vacant apartments

Processed rental and employment applications; conducting background inquiries and interviews to meet HUD regulations and company policies

Collected and posted monthly rental payments; initiating court proceedings

Assisted in maintaining yearly budget; achieving projected cost or below

Effectively prioritized maintenance work orders; supervising completion within 72 hours

EDUCATION

2014 Delaware Technical Community College

Office Technology Certification

Microsoft Office Suite

QuickBooks Pro and Payroll

Customer Service

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