Customer Service Sales
Resume:
Riaz M. Hashmi
Annandale, VA 22003
Phone 571-***-****
Email: acxg5j@r.postjobfree.com:acxg5j@r.postjobfree.com
mailto:acxg5j@r.postjobfree.com
mailto:acxg5j@r.postjobfree.com
Objective
To obtain a position with an assertively growing and successful corporation, where I can exercise my extensive and comprehensive management experience. This would help me best to utilize my abilities for exploring endless scope for an organization.
Citizenship
U.S Citizen
Professional Profile
●Fifteen years of extensive management experience and comprehensive banking background.
●Strong background in supervising personnel and operational functions.
●Extensive experience in developing investment and brokerage services.
●Highly motivated and goal driven individual for maximizing sales numbers and service performance.
●Demonstrated ability to plan and execute company’s goals while ensuring that deliverables meet work- plan specifications and deadlines.
●Highly organized with proven ability to prioritize, manage multiple tasks, and meet deadlines with deliverables.
●Versatile personnel leadership skills with excellent analytical, technical skills and inter-personal skills.
●Ability to communicate with customers, Sales Managers and co-workers.
●Ability to understand and operate technical systems within work area.
●Demonstrated the ability to build relationships, solve problems, impact and influence others, and goal oriented
●Strong understanding in-conflict management and strong desire to succeed.
Professional Experience
HomeDepot
Aug 2015 to Present.
Started in Sales / Customer Service as part time and joined the Merchandising Team as a
full times associate. Part of my duties is to down stock merchandise in various
departments.
Suntrust Bank
Personal Banker 4
Annandale, VA
May 2014 till March 2015
Bank of America, Pentagon Banking Center, VA
Personal Banker
Responsibilities:
●Managed overall daily branch operations including implementing policies and objectives.
●Monitored adherence to banks regulations, policies and procedures ensuring a strong operational foundation is in place and being followed such as customer identification, dual controls, regulatory requirement conformance and audits.
●Managed and coordinated with staff to assess internal business needs and ensure services are delivered according to established high standards.
●Reinforced core service values through direct recognition and coached staff to reinforce service excellence, mystery shop management.
● Ensured effective communications and information sharing within the branch and with other departments. Seeks ways to improve effectiveness of communications and implements changes as necessary.
● Coordinated support from various internal departments as necessary and ensures that own work, as well as work of any employees supervised, is in compliance with applicable laws, regulations and guidelines.
●Well versed on Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies.
Chevy Chase Bank, Pentagon City, VA
Assistant Branch Manager (2000-2007)
As an Assistant Branch Manager, I lead and direct all sales, service and business development activities at the branch in order to achieve desired results. I do continuously work to motivate and coach the branch team to ensure the successful development and performance of all employees in the areas of customer experience, sales goals and leadership. I assist with the acquisition, retention and growth of the branch and its team as well as growth within Business Banking, Workplace on-sites and Investment opportunities. In addition, my position is also responsible for demonstrating Chevy Chase’s commitment to area communities by becoming actively involved in local organizations.
Responsibilities:
●Supervised sales, daily operations and personnel within the branch.
●Executed company’s sales goals while ensuring efficiencies and productivity proper desirable levels.
●Acted as an expert lead customer service representative/sales and service associate.
●Maximized sales and service performance identify sales opportunities by determining customer needs.
●In charge of coaching/motivating employees, and holding employees accountability.
●Expert in bank processes and functions.
Hilton Hotel, Los Angeles, CA 90045
Reservation Specialist (1997-1999)
Responsibilities:
●Provided interface and coordination between the departments of sales and reservations
●Prepare, process and track room reservations to specific contracts and change orders as needed
●Maintain an effective flow of communication from the reservations department to all departments and ensure all reservations staff is kept informed of items that concern them
●Be aware of hotel operations and provide reservations agents with appropriate information to assist guests quickly and accurately
●Manage Group Reservations by monitoring group pick up, cut off, and rate availability to maximize rooms revenue and guest satisfaction
●Insert group lists electronically using Excel spreadsheets
●Monitor the establishment of contact with meeting planner 90 days prior to arrival
●Ensure confirmations are printed and mailed in a timely manner. Ensure files are created for new groups and old files are properly destroyed
.
Melamed & Co., Torrance, CA 90505
Sales Assistant Manager (1993-1996)
Responsibilities:
●In-charged of planning, maintaining and monitoring inventory levels for the east coast
●Established and monitored approved vendors listing
●Supported the management of entire sales cycle including prospecting and developing new business relationships
●Built and managed a pipeline and continually generate new accounts
●Conducted sales presentations, prepare quotes for customers and prepare vendor seminars
●Met and exceeded quarterly quotas
●Forecasted sales activity, entered and maintained prospects in tracker system
Macy’s Corporation Torrance, CA 90505
Sales and Customer Service Specialist (1989-1993)
Responsibilities:
●Primary responsibility: Selling, customer service and merchandise presentation, stock work and inventory control
●Assisted in maintaining merchandise presentation standards
●Identified and use Macy's systems and procedures to enhance selling efficiencies and complete non-selling duties
●Executed and maintain visual merchandising and selling floor standards
●Strategize and managed sale setup
●Assisted in maintaining inventory control guidelines
●Identified merchandise issues and opportunities based on selling and customer feedback.
●Expert with product information by means of vendor tags and pamphlets, vendor visits, product knowledge tools and Sales Manager and Specialist expertise
Education
Ashwood University – B.B.A. Business Management 2007
Ashwood University – M.B.A. Business Management (Expected 2011)
Achievements, Awards and Interests
●Awarded best sales and service branch location from CCB.
●Successful completion of Check 21 Act training.
●Active member of the local community events.
Languages
●Urdu
●Punjabi
●Hindi
References
Provided upon request
Contact this candidate