Thomas J. Cadero Jr.

acxg4l@r.postjobfree.com

Tacoma, WA 98373

253-***-****

Experience

April 2016 – Aug 2016 ASM Research Lakewood, WA

Site Lead – American Lake VA Hospital

Provide leadership to the Tier 1 Service Desk.

Manage the creation and escalation of Service Desk tickets by the Service Desk Employees.

Act as a source of knowledge for employees to assist them in supporting the VA’s different computer hardware, the Windows 7 Operating system, and the commercial or proprietary applications used within the VA.

Verify and approve employee time sheets.

Document, coach, work with HR on disciplinary issues, and follow through.

Process requests for accounts and access for new and existing Service Desk Employees to VA’s computer systems.

Attend Meetings with other VA Service Desk Leadership, meet with onboarding groups to provide feedback and learn what applicable training and procedures will be provided to the Service Desk Technicians.

Coordinate coverage if necessary when technicians are not available to fill their shifts.

Granted High Security Clearance due to sensitive veteran patient information being available to IT staff.

(The same duties are listed for the position below as this was the same position, just working for a different contracting company that won the contract for the VA)

Sept 2014 – April 2016 Adams Computer Engineering Technology Lakewood, WA

Service Desk Supervisor – American Lake VA Hospital

Provide leadership to the Tier 1 Service Desk.

Manage the creation and escalation of Service Desk tickets by the Service Desk Employees.

Act as a source of knowledge for employees to assist them in supporting the VA’s different computer hardware, the Windows 7 Operating system, and the commercial or proprietary applications used within the VA.

Verify and approve employee time sheets.

Document, coach, work with HR on disciplinary issues, and follow through.

Process requests for accounts and access for new and existing Service Desk Employees to VA’s computer systems.

Attend Meetings with other VA Service Desk Leadership, meet with onboarding groups to provide feedback and learn what applicable training and procedures will be provided to the Service Desk Technicians.

Granted High Security Clearance due to sensitive veteran patient information being available to IT staff.

2011 - 2014 Intratek Computer Inc. Lakewood, WA

Service Desk Technician – American Lake VA Hospital

Provide Tier 1 Help-Desk support.

Log Support tickets via a Help-Desk ticketing software called Remedy.

Support Windows XP & Windows 7

•.Password Resets

•.Outlook Profile Setup & Configuration.

•.Microsoft Office Help.

•.Citrix Access Gateway (Similar to VPN) customer assistance

•.IE Help

Troubleshoot various computer problems

Granted High Security Clearance due to sensitive veteran patient information being available to IT staff.

2007-2008 Scrapbook Expo Puyallup, WA

IT Technician/Customer Service

Setup and Maintain Computers for company staff.

Network maintenance and Support

Receive phone calls and emails from customers and business owners with questions and requests. These calls were often very involved and started miniature projects.

Diagnose & troubleshoot various Computer and Peripheral issues both locally and remotely.

Design graphics used for both website applications and printed advertising materials.

Web server administration.

Web Site editing and updating.

2006-2007 Boeing Renton, WA

Assembly Mechanic

Assemble Aircraft parts according to blueprints

Operate various Pneumatic tools during the assembly process.

Complete the assigned task within a limited time frame and with little supervision.

2003-2006 UPS Supply Chain Solutions Auburn, WA

Floor Coordinator

One of three individuals who coordinated a crew of 100+ full-time and temporary employees in the unloading, sorting, and re-loading of various types of freight.

Investigate and implement solutions to various freight, personnel, and system issues.

Perform as Liaison between clerical/administrative personnel and warehouse staff to investigate problems and to coordinate special projects.

1997-2003

Warehouse Associate 2

Load & Unload Ocean containers efficiently and safely.

Headed up special projects starting from simple repackaging projects to preparing and loading freight with special & complicated guidelines.

Skills

Computer/Technology Related Skills

Install and administer Windows Operating Systems, and Software running within these Operating Systems.

Windows Server 2003 and 2008 training in Active Directory and Group Policy.

Install and administer Linux Operating Systems, and Software running within these Operating Systems.

Citrix Remote access assistance and other VPN type industry solutions.

Break-Fix Computer Hardware and software issues.

Typing at 70+ WPM, and high speed 10-key skills.

General Skills

Working well within a team or with little contact with others.

Efficient Troubleshooting of computer related, and non-computer related issues (ie. process, production, staff, and other unexpected issues.)

Education

2009 – 2010 Clover Park Technical College Lakewood, WA

Associates degree in “Computer Network & Information Systems Security”

Hardware Installation and Troubleshooting

Operating System Installation and Troubleshooting

Network Configuration and Planning

Security Awareness Best Practices

Advanced Microsoft Server 2003 and 2008 training.

1996 Auburn High School Graduate Auburn, WA

Advanced Typing (70+ wpm)

Contact this candidate