Christopher Powell

**** * ******** ****. ***

Redlands, CA 92373

909-***-****

acxg4f@r.postjobfree.com

Travel Consultant Part Time

All About Honeymoons & Vacations – Dec 2014 – Present

Book and offer personalized one on one trip planning for honeymoons, destination weddings and family vacations. Sell airfare, hotels, car rentals, sightseeing tours, limousines, spa and tour packages including all inclusive resorts.

Customer Contact Sales Associate

Verizon Communications – January 1995 – June 2016

Worked in a very large call center for land line phone service for over 20 years with over 200 employees. Handled all billing questions and disputes.

Placed all products and service orders on a multi windows and phone line system database. Professionally trained to handle all escalated issues and complaints. Heavy customer service and phone sales of all products and services that Verizon offered. Had to meet daily personal and group sales quotas. Professionally trained to handle all calls from the United States as a one stop shop. Input accurate and clear entries into a call tracking database system giving each customer a case number.

As an hourly employee I managed many pilot programs for Verizon Communications.

Nationally Certified Billing Trainer for new hired employees for 15 years. Lead escalation Call Desk Pilot Program Supervising 25 employees.

5 years of Customer Service Supervisor/VIP Concierge service for 200 employees for American Airlines.

5 years retail sales experience with Verizon. Handled large volumes of cash, checks and credit card transactions. Had to balance at the end of each shift.