Michael D. Brown

**** ******** ***** - *******, ** 27616

919-***-**** - acxg3u@r.postjobfree.com

QUALIFICATIONS

Four years of residential construction experience

Six years of homeowner customer service experience in warranty

Over ten years of experience and training in finish and rough carpentry

Fifteen years of experience and training in landscaping

Successfully owned and operated a small auto-detailing business

Received 10-hour OSHA Training Certificate

EXPERIENCE

Construction Manager, Beazer Homes; Raleigh, NC 2012–Present

Manage multiple subcontractors simultaneously

Adhere to construction schedules to meet closing dates

Develop positive relationships with homeowners to ensure a good experience for them

Liaison between homeowners and subcontractors

Owner/Operator, Dedicated Detail and Carwash; Raleigh, NC 2007-2012

Supervise and schedule ten employees

Ensure that inventory is fully stocked at all times

Schedule appointments for new & existing customers

Restore and recondition paint on new cars and trucks

Lumber Dept Associate, Lowe’s Home Improvement; Raleigh, NC 2007-2012

Prepare lumber to customers’ specifications and needs

Assist with maintaining inventory and supplies

Maintain department displays and cleanliness

Address customers’ questions and concerns

Customer Care Supervisor, K Hovnanian Homes; Raleigh, NC 2007-2009

Supervise customer care and three to five warranty technicians

Monitor repairs to homeowners’ satisfaction

Schedule subcontractor service for homeowners

Served as liaison between homeowners and subcontractors

Customer Care Supervisor, Beazer Homes; Raleigh, NC 2003-2007

Supervise customer care and warranty technician

Monitor repairs to homeowners’ satisfaction

Schedule subcontractors service for homeowners and subcontractors

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