Lalani Nelson

Salem, Oregon ***** 503-***-**** n acxg3r@r.postjobfree.com

Education

Institute of Technology Salem, Oregon

Medical Administrative Assistant Program March 2016 - November 2016 Externship at Samaritan Surgical Associates (currently finishing) October 2016 - November 2016 American Red Cross CPR Certification ID# GT7IO8 May 20, 2016 NCCT Certification NCMOA# 976221 October 21,2016

NCRC Gold BHDVYKTXK98T October 2,2016

Core Qualifications

● Microsoft Office

● ICD-10

● CPT

● HCPCS

● QuickBooks

● Dean’s List 2016

● Customer Service

● Epic

● Medisoft

● Bilingual

English/Spanish

● 65 WPM

Professional Experience

Externship October 2016 - November 2016

Samaritan Surgical Specialists C orvallis,OR

● Answer phones, create phone notes documenting patient/provider/other party concerns or requests

● Prepare patient charts and any corresponding documents that are to be included for following day

● Use various office equipment such as copier/fax

● Navigate EPIC EPM software to accomplish needed tasks

● Prepare outgoing mail

Receptionist/Front Office November 2015 - February 2016 Valley Insurance Professionals/Galt Foundation S alem,OR

● Answer phone calls and log each call as well as any missed calls, including voicemails with appropriate information

● Screen members to set appointment with proper agent for enrollment

● Educate members as to their duties and rights during enrollment

● Practice HIPAA protocols

Receptionist/Front Office N ovember 2003 - April 2004 Johnson Chiropractic/ Office Team S alem, OR

● Answer telephones, direct calls, and take messages.

● Maintain and update clinic schedule, patient files, order inventory.

● Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

● Review files, records, and other documents to obtain information to respond to requests.

● Inventory and order materials, supplies, and services. Office Administrator January 2002 - September 2002 Infinite Internet Systems Lincoln, NE

● Communicate with customers, employees, and other individuals to answer questions, disseminate information, take orders, and address complaints.

● Maintain and update employee, company files, inventory, mailing, e-mail and database systems.

● Inventory and order materials, supplies, and services.

● Complete work schedules, manage calendars, and arrange appointments.

● Process and prepare documents, such as business or government forms and expense reports.

● Monitor and direct the work of technicians.

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