Customer Service Accounts Payable
Resume:
Sharon Marshall
***************@*******.*** 780-***-****
OFFICE SUPPORT
Deliver Accurate Accounts Payable & Payroll,
Resolve Billing Issues, & Simplify Processes
Versatile office professional who is well informed of company products and assists clients by phone and in person. Quick response with high volume calls with multiple lines. Create spreadsheets to reduce input time. Greet clients, assist co-workers, and prepare reports.
Approachable, service focused and responsive with excellent communication skills. Exceptional customer service.
Expertise:
Office Administration Simply Accounting MS Word, Excel QuickBooks AccPac
Technical Writing BAAN Lotus Notes Bank Deposits Receptionist Data Entry
Professional Experience
RICOH CANADA, Edmonton, AB 2011 – 2016
Meter Reader Administrator
Reduced the amount of time required to enter meter reads by entering manual and spreadsheet uploads with accuracy and quality.
Administered expense reports and reimbursements, simplifying processing for assigned contractor.
Reviewed delinquent reports, ensuring they matched billing.
Researched and resolved billing issues, increasing company revenue.
Developed and maintained positive and effective communication with customers and sales staff, resulting in better service and accommodating customer readings requests.
WATERFORD OF SUMMERLEA, Edmonton, AB 2007 – 2010
Receptionist
Maintained clear and precise records of all residents, keeping track of incidents.
Answered high volume incoming calls efficiency and in timely manner, ensuring quick response.
Communicated effectively and professionally with clients and staff, providing exceptional and friendly service.
Provided typed menus, coded account payables invoices, receipted for monthly cheques, prepared bank deposits, prepared and managed faxes, relieving accounts payable administrator of overload work.
Sharon Marshall ***************@*******.*** Page Two
STEWART, GEE & ASSOC., Saskatoon, SK 2005 – 2007
Receptionist
Provided accounts payable and payroll for clients and office administrator, ensuring hours were accurately entered into system.
Assembled tax form documents, forwarded documents to team, prepared invoices, called clients to pick up completed documents, improving process speed for team.
Set work priorities and juggled multiple tasks, meeting timelines including payroll and account payable deadlines.
Answered incoming calls efficiency and timely, and referring to appropriate associate quickly.
Managed office supplies and inventory and placed service calls for office maintenance, keeping supplies stocked and machines in good repair.
Opened and closed office daily, greeted clients by name, and escorted to associate, delivering excellent customer service.
Processed and dispatched mail and called couriers for efficient mail distribution.
Additional Experience
BCTEL, Burnaby, BC
Long Distance Operator and Toll Investigation
Investigated calls to identify clients and which number to bill to. Connected calls for customers.
SASKTEL, Regina, SK
Long Distance Operator
Connected calls for customers.
Education
Accounting Technician, Universal Career College, Saskatoon, SK, with Honours
Payroll Compliance Level 1, Canadian Payroll Association
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