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Customer Service Management

Location:
Beachwood, OH, 44122
Posted:
November 12, 2016

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Resume:

PROFESSIONAL SUMMARY

A flexible, results-oriented and open-minded Industrial Engineer with over fifteen (15) years’ work experience in the various areas of Supply Chain Management, Industrial Engineering, Operations Management, Purchasing, Customer Service and Warehousing & Distribution Management.

Over twelve (12) years’ work experience with Colgate Palmolive Company Jamaica Limited in various positions up to the middle management level.

Routinely worked on cross-functional and regional business projects with team players from Manufacturing, Marketing, Sales and Finance. Successfully implemented two different ERP systems and gained valuable project management experience as the project team leader.

Possess solid negotiating skills gained through over eight years’ experience negotiating with suppliers. Participated in and also led teams involved in conducting productivity improvement audits in various manufacturing companies.

A responsible, dedicated and a thorough team player with the ability to resolve problems analytically, and through the use of interpersonal and leadership skills. Performance driven and possess excellent computer skills (Microsoft Excel, Word, Project and Power Point). Possess working knowledge of material requirements planning (MRP), payables process and inventory management.

Member of APICS and pursuing the CPIM certification.

CORE COMPETENCES

Supply-Chain Management

Purchasing Management

Production Planning

Project Management

Operations Management

Inventory Management

Layout Planning

Strong Presentation Skills

Budgeting

PROFESSIONAL EXPERIENCES

NEXTGEN TECHNOLOGIES, Inc. Cleveland Ohio USA

Inventory Control I – assigned to the MR department at Philips Medical in Cleveland Ohio for four months (July 8th to November 31st 2016)

Duties

Responsible for performing inventory counts.

Preparing equipment and equipment spares for export shipment by packaging, crating and labeling.

Assist with expediting of urgent export orders

Preparing ocean container loading plan using AutoCAD.

THE HOME DEPOT Cleveland Ohio USA

Store Associate (Part-time) - Since March 23, 2016

Provides fast and friendly customer service by:

-actively seeking out customers on the store floor.

-Engaging with customers, identifying their needs and making recommendations for addressing same.

Drives sales by:

-greeting customers, identifying their needs and recommending solutions.

-Going the extra mile

Ensuring that the department is in-stock, clean, and organized.

-executing daily stock maintenance

-Ensure Ad items are in stock

-Keep up on status of out of stocks and when product will be shipped.

-Restock returns

-Assist with minor resets and cross merchandising as necessary (including wing stacks, chip clips, displays and ads)

-Ensure that aisle end caps and counter promotions are clean, presentable, and in-stock

Follows all safety policies and procedures

- Ensure that aisles are safe

- Act as spotter for forklift operator when necessary

Jamaica Productivity Center Kingston, Jamaica

Senior Productivity Specialist, July 2012 – July 2015

Developed and delivered technical assistance services to private and public Sector entities through productivity audits with recommendations, research work, seminars, workshops and customized interventions.

Played a lead role in the successful creation and delivery of two (2) Productivity Improvement Training Workshops to small and medium sized manufacturing companies. Subject Matter areas covered include, Productivity and Continuous Improvement, Kaizen, 8 Wastes, 5S, and Customer Service.

Played a lead role in conducting productivity audits of twenty-three (23) manufacturing companies, prepared reports with recommendations and presented to the management of these companies.

Prepared alternative layout designs in AutoCAD for the production plant and warehouse of an Ice cream manufacturing company. Recommendations were accepted and implemented by the company.

Caribbean Cement Company Limited Kingston, Jamaica

Stores and Inventory Control Specialist, July 2006 – June 2012

Managed a warehouse consisting of 22 employees and 26,000 line items of mechanical and electrical spares as well as fuels, raw and packaging materials.

Managed functions related to the receiving, storing, picking, and issuing of materials.

Operated the facility in compliance with ISO 9001:2008, ISO 14001 and MET standards.

Project Leader for successful implementation of Oracle ERP software for the Purchasing, Inventory and Asset Management Modules.

Developed and implemented audit-approved cycle counting inventory procedures.

Bureau of Standards Jamaica Kingston, Jamaica

Metrology and Testing Manager, July 2005 – May 2006

Managed a multi-disciplinary team of engineers, scientists and technical staff responsible for testing a wide range of products according to local and international standards.

Colgate Palmolive Christ Church, Barbados

Regional Supply-Chain Manager, April 2001 – September 2003

Manage CARICOM Region's Supply-Chain (A total of 22 countries in CARICOM, including Jamaica, Barbados, Trinidad and Guyana). Responsible for Customer Service, Sourcing and Logistics.

Managed major plant shutdown project.

Interact with Regional Management Team in order to develop strategies for improving company's cost competitiveness.

Responsible for Supply Chain Operating Profit Improvement Program (SCOPI). Implemented savings projects with annual savings of US$ 0.8 million or 2.6% of annual cost of sales.

Worked with other subsidiaries to leverage regional supply contracts.

Regional Industrial Engineer, November 1998 – April 2001

Assisted regional manufacturing director and provided recommendations for resolving issues associated with the three manufacturing plants in Jamaica, Barbados and Dominica. Also helped with training.

Identify and initiate savings projects in order to improve competitive edge of company.

Manage Region's Capital Expenditure Budget Program.

Monitor Key Performance Indicators (KPI's) for factories in Jamaica, Barbados and Dominica and recommend improvements to methods of production.

Colgate Palmolive Kingston, Jamaica

Operations Manager, November 1997 – November 1998

Provided successful leadership to the production plant’s 26 employees in the achievement of sales (US$ 23 Million), customer service and cost targets.

Implemented organizational and operational improvements that resulted in improved operational efficiencies.

EDUCATION

University of the West Indies St. Augustine, Trinidad & Tobago/Mona, Kingston Jamaica

Post Graduate Diploma in Management Studies, November 1997.

BSc. Industrial Engineering, November 1986.

College of Arts, Science and Technology Kingston, Jamaica

Diploma in Mechanical Engineering, November 1981.

PROFESSIONAL DEVELOPMENT COURSES

Japan International Corporation Agency (JICA) Tokyo, Japan

Certificate – “Practical Corporate Management for Productivity Improvement through Practical KAIZEN and Quality Control Methods”, March 06, 2014.

ISO 9001:2008 Internal Auditor Training March 2010.

ISO 9001:2000 Internal Auditor Training March 2007.

Project Management Certificate - University of New Orleans 2005.

Completed 5 of 11 modules of M.Sc. Logistics Management - Florida Institute of Technology (F.I.T).



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