Lourdes Frausto

acxfxk@r.postjobfree.com / 602-***-**** / Phoenix, AZ

Objective: “Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve my goals and corporate goals.

Skills:

Speak, write, and read Spanish and English fluently.

Strong interpersonal and communication skills.

Remain calm and work well under demanding conditions.

Proven record of innovative and effective staff development.

Effective problem solver; thorough researcher.

Well organized and focused in coordinating projects.

Strong analytical, writing and research skills.

Equally effective working independently and in cooperation with others.

Windows Vista 7, Vista Xp, Microsoft Word, PowerPoint

Employment History:

February 2016 to

November 2016

Aramark Phoenix, AZ

Inbound Reservations sales agent assist valued guests with booking new lodging, tour and activity reservations. Also handle general customer inquiries and provide extraordinary, world-class service! Successful agents excel at building rapport, they are knowledgeable about our destinations, and generate excitement for visiting our breath-taking properties. Taking over 500 hundred calls a day with having conversion rates implemented. Used words excel systems called c-res for making a reservation for what the customer is requesting and taking payment over the phone. Some of the properties will be Denali National Park, Mesa Verde, Yosemite Nation Park, Togwotee, Asilomar, Lake Tahoe, and Lake Powell each having hotels and activities.

October 2015 to

December 2016

Amazon (Integrity Staffing Solutions) Phoenix, AZ

Positions where stower, receiving, wrapping, and ICQA. Check product to ensure that it is in proper working condition and is not damaged. Ensure that the quantity specified is picked by counting it several times before talking it to the packing pallet. Transport items to packing pallet and pack them in specified containers. Enter picking, packing and loading information into the predefined Amazon database. Ensure that all necessary packaging documents are handed over to the delivery personnel at the time of loading and follow al safety guidelines.

April 2015 to

July 2015

Sprouts Phoenix, AZ

Efficiently accurately processes member orders by ensuring the transfer and accurate scanning of merchandise, enters transactions into the register, collects payment, and makes change when necessary. Performs the Front End opening and closing tasks as necessary. Follow proper safety procedures and standards. Maintain courteous member service at all times while monitoring a smooth flow of members through the registers.

January 2014 to

February 2014

Wal-Mart Phoenix, AZ

Capable to provide remarkable customer service and ability to work under pressure. Promptly answer customer calls. Ability to operate a cash register and do all forms or payments cash, check, wic, debit or credit. Follow proper procedure for handling claims. Be knowledgeable about all sections of the store and products within each department. Ensure that merchandise is properly labeled and priced. Follow all safety and emergency rules and regulations. Ensure that all displays are secured properly.

January 2013 to

August 2013

Political Call Center Mesa, AZ

Worked by telephone with Microsoft vista software, handling a variety of functions, including customer service, technical support, telesales and customer contact. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers. In my case we would ask for donations towards a political cause.

June 2009 to

July 2010

Whiz Kidz Daycare Phoenix, AZ

Provide a variety of materials and resources for children to explore, manipulate and use both in learning activities and in imaginative play. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.

May 2008 to

August 2009

Leo’s Landscaping Phoenix, AZ

Performed administrative and office support activities for multiple managers. Duties include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Extensive software skills are required, as well as Internet research abilities and strong communication skills.

Education:

Attended West Wind from k-6 and then attended Word International Christian School from 7 to 12. Graduated in 2009 with high school diploma.

May 2009 to

August 2010

Volunteer Work: Habitat for Humanity

Helped with basic needs in building homes for the victims of the hurricane. Main focus was to make sure it was a safe environment for all workers by picking up trash, putting equipment away and making sure everyone had a good supply of water.

References:

Debbie (assistant Manager) 623-***-****

Jessica Barzano (602-***-**** or Anthony Thompson (Manager) 602-***-****

Martha Picciao 602-***-****

Don (Head Manager) 602-***-****

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