SUMMARY OF QUALIFICATIONS

PROFESSIONAL EXPERIENCE

MMM HOLDINGS, LLC., San Juan, Puerto Rico

Information Technology (IT) Director

Aug 2010 – Present

Reporting to CIO oversee the IT Governance, Strategic Planning, Enterprise Architecture, Innovation and Assurance activities for $2 billion Health Insurance Company (Medicare Advantage, Medicaid, and Management Services) with 5 subsidiaries and over 1900 employees. Manage 4 direct reports and directed a staff of up to 20+, including onsite and offshore contracted personnel. Initiates and maintain partners’ relations negotiating vendor contracts. Develop and implement IT quality planning and formulate IT key improvement plans.

Developed a three years IT Strategic Plan and defining the Enterprise Architecture road map.

Implementing Agile/Scrum SDLC and revamping Change & Release Management and Service Desk processes.

Leading quality assurance and testing of Web Portal project and ALM automation.

Led the re-engineering and implementation of Vendor Management, Portfolio Management, and Testing processes

Improved on time delivery of developed solutions by 15% while reducing rework to 5% by implementing structured Change, Testing, & Release Management Processes.

Reduced defects by 25% by implementing development standards, testing, defects and code version control management processes.

Established IT Quality organization and led cultural change for quality and continuous improvement service-base model.

Led successful implementation of IT General Controls using CobIT and ITIL frameworks.

Established policies and procedures for management of regulatory/compliance requirements (HIPAA and SOX) resulting in no material weakness reported during 5 consecutive years.

PALL CORPORATION, Fajardo, Puerto Rico

Global Information Technology (IT) Director

Feb 2008 – Jul 2010

Overall responsibility for worldwide IT quality strategy, business solutions implementation, and project management of a $2.6 billion manufacturing company, with 38 plants across 23 countries, and over 10,000 employees. Managed 2 direct reports and a staff of 16+ employees in UK and India. Directed and influenced management of global projects across multi-functional teams. Developed and implemented quality policies/procedures. Managed operational budget of $1.3MM.

Led quality assurance of $48MM SAP global implementation, ending in a smooth and successful implementation in UK, Germany, Swiss, Japan, India, and Singapore for more than 14 sites.

Partnered with manufacturing leadership and co-led the global Master Data Management project capturing business opportunities of over $25MM.

Automated software testing, reducing over 40% of global testing efforts and accelerating SAP implementation 2 to 4 months per country.

Partnered with manufacturing quality leadership and co-led standardization of product Bar Code-Labeling System, increasing productivity and inventory accuracy in over 10%.

Established global policies/procedures for management of regulatory/compliance requirements resulting in no material weakness reported during 2 consecutive years.

Implemented an integrated and standardized Manufacturing Quality Management System for Pall Life Sciences Division on budget ($1.2MM) and on time.

Established IT Quality organization and led the global cultural change for quality.

PALL LIFE SCIENCES, Fajardo, Puerto Rico

Regional Information Technology (IT) Director

May 2002 – Feb 2008

Responsible for North America region initiatives, technology strategies and services, for a $1.4 billion division of Pall Corporation with over 4,500 employees. Directed a team of 18+ resources, including 6+ onshore/offshore contractors and 3 direct reports. Administered a $1.3MM technology budget.

Partnered with manufacturing quality leadership to standardize CAPA system and implement electronic trending system across North America, capturing cost reduction opportunities estimated in over $6MM.

Enabled business reorganization through consolidation of 5 independent ERP (Mapics Infor/XA) instances to a single entity organized by business line and reducing operational costs in over 10% ($500k/year).

Reduced IT operational cost by over 14% ($225k/year) through the consolidation of Puerto Rico IT Operations.

Led infrastructure design of new warehouses and business operations expansion.

Upgraded infrastructure and ERP systems at California, Mexico and Puerto Rico sites supporting business growth and new products.

Improved Training History Record system through its automation, assuring training records compliance requirements.

CHEVRON PHILLIPS CHEMICAL, Guayama, Puerto Rico

Information Technology (IT) Manager

Oct 1998 – Mar 2002

Led corporate initiatives, technology strategies, and IT services in Puerto Rico plant for $8.4 billion petrochemical company with presence in 8 countries and 5,300 employees. Managed a team of 30+, including regular and contracted personnel. Managed partners’ relations negotiating vendor and licensing contracts. Successfully administered a $2.6MM operational budget and $1MM capital budget.

Partnered with functional leadership for the successful implementation of SAP on time and budget ($28.6MM).

Migrated information systems from Phillips Petroleum Co. to Chevron Phillips Chemical Co., LP three months ahead of requested date.

Eliminated staff turnover of 60% by restructuring the team, fostering teamwork, motivating and developing employees.

Reduced overall annual IT operational budget in 28% ($780K) over a three years period while sustaining the high service level.

Automated Tanks Measurement System increasing inventory accuracy by 15%.

Defined and implemented technology strategies across business functions including Truck Loading System, DCS infrastructure, LIMS upgrade, Honeywell PHD upgrade, Training Management System upgrade, IT Department movement, Radio Frequency, Document Management, Business Continuity Plan, Disaster recovery Plan, and other business-technology implementations.

SKILLS

Strategic Planning Enterprise Architecture Process Automation Continuous Improvement Audits, Risk & Compliance Management Portfolio Management Development/SDLC IT Operations Infrastructure Business Continuity Disaster Recovery Testing, Change & Release Management Problem Management Service Level Management 6 Sigma & Lean Concepts ITIL CobIT ERP LIMS QMS HIPAA SOX FDA 21 CFR (820, 210, 211) CMS 42 CFR

EDUCATION & CERTIFICATIONS

EDP College of Puerto Rico

Master in Information Systems

Universidad Interamericana de Puerto Rico

BS in Computer Sciences

Certified Software Quality Engineer (CSQE) 2006 - 2015

Certified ITIL V3 Foundations

TRAININGS

Leadership Academy, Agile/Scrum Framework, Application Lifecycle Management MS TFS-2015

ITIL V3 Foundations, Project Management Professional, and Software Quality Engineering

Six Sigma Champion, Six Sigma Green Belt, and Lean Manufacturing

SAP Overview, SAP Introduction to SolMgr, and LIMS

Pilgrim SmartSolve & SmartComm Boot Camp

Multiple training on FDA 21 CFR, cGMPs, and Computer Validations

Leadership, Team Building, Change Management, Supervision and Management seminars

AFFILIATIONS

Information Systems Audit and Controls Association (ISACA)

American Society for Quality (ASQ)

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