PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

RAGAESHIA

HOLLINS

**** ****** **, *******, ** 77021 (H) 346-***-**** acxfvd@r.postjobfree.com Medical Administrative Assistant with background in billing and collections, records management and maintenance and appointment setting. Patient-focused with more than 6 years experience working in a busy medical office serving diverse populations. Desire a role in a medical office environment. Supervisory training

Knowledge of Medicaid statutes and

regulations

Veterinary office administration

Oral and topical medication administration

Animal care

Hazardous chemical management

Program management

Adherence to high customer service standards

Microsoft Outlook, Word and Excel

CPR/First Aid certified

Companionship and emotional support

Phlebotomy knowledge

Budgeting proficiency

Feeding assistance expert

Culinary talent

Dedicated hospice care provider

Wound care specialist

Health education

Client and community outreach

Culturally-sensitive

Preventative care specialist

Phlebotomy

Veterinary office administration

Oral and topical medication administration

Trained in HIPPA compliance

NOVEMBER 2015-MAY 2016

Customer Service Lead Wal-Greens HOUSTON, TX

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Created new processes and systems for increasing customer service satisfaction. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Regularly sought opportunities to up sell and add on additional merchandise. Begin training in Pharmacy ?

Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care. Helped achieve pharmacy business objectives by increasing sales and gross margins by 10 percent. Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure. JANUARY 2013-AUGUST 2015

Customer Service Manager WALMART Houston, TX

Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

EDUCAT ION

Routinely prepared and evaluated CRM reports to identify problems and areas for improvement. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.

JUNE 2012-OCTOBER 2014

Inbound Material Handler OREILLY WAREHOUSE Houston, TX Supervised material flow, storage and global order fulfillment. Evaluated operational records and made scheduling adjustments to maximize efficiency Reported inventory balances and cycle counts in both the ERP and WMS systems. Received incoming shipments and reviewed contents against purchase order for accuracy. Worked at a rapid pace to meet tight deadlines.

JUNE 2010-SEPTEMBER 2012

Wildlife/Vet Asst SCA Houston, TX

Interpreted lab results to diagnose veterinary disorders and recommend treatment plans to veterinarian.

Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.

Studied environmental factors to design healthy diets for every animal and created feeding schedules to meet animals' feeding needs.

Knowledgeable of Zoological Association of America (ZAA) accreditation requirements. Oversaw and assisted employees with routine work in feeding, observing health and general human care of animals.

Ensured animal record and report accuracy in timely manner. 2016

Certified Medical Office Management : Medical Administrative ICDC COLLEGE, Culver City, CA

Coursework in Health Services Administration

Coursework in Healthcare Administration

Coursework in Community Health

Coursework in Health Services Administration and Business 2011

Associate of Applied Science: healthcare administration HCC, Houston, TX

Top 10% of class

Student government representative

Coursework in Computer Networks

Coursework in Software Engineering and Database Systems Coursework in Pharmacy Technology

Coursework in Human Anatomy and Physiology

Coursework in Medical Billing and Coding

Coursework in Microbiology and Physics

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