J. Camille Smith

C 816-***-**** • acxfuz@r.postjobfree.com

Qualifications Summary

Confident professional possessing solid experience to include: case management, project management, administrative skills, broad exposure of day to day operational processes, risk assessment, HR processes and employee managerial skills and training, supervisory skills, training knowledge and experience with new and current organization staff, knowledge and abilities of direct care job duties in the social services field and working with the Department of Mental Health in various capacities including: participation in organizational and departmental audits, CIMOR and Fidelity processes. Experience working with individuals both adolescent and adult aged with both a Substance Abuse Diagnosis and a Mental Health diagnosis. This includes knowledge and understanding the incorporation of the stages of treatment with individuals with these dual diagnoses. An understanding of HIPPA Practices and Code of Conduct/Ethics in the Social Services Field. Also, a firm understanding and grasp on the definition and understanding of all areas of abuse and neglect along with the procedures for reporting and understanding the importance of being a mandated reporter. Extensive history of incorporating daily, neutral, clear and concise documentation needed daily according to state and agency policy.

Core competencies: Extensive Social Services Experiences, Project Management, Persuasive Communication, Client Services, Interpersonal Relations, Training.

Education: BS in Social Psychology Park University, Parkville, MO 2006

Comprehensive mental health services; Independence, MO

CSS (Case Management) Adult CPR&IDDT Individuals (Diagnosed as well with a Substance Abuse Addiction) (October 2015 – September 2016)

Overview: Manage and supervise all aspects of case management in regards to the needs of all assigned clients. Included, but not limited to supports in overall physical and mental health care, housing, life skills, education, helping find appropriate community resources, agency referrals as needed regarding all assigned Clients. Ability to be professional in working with different members of the community that may also have been involved as a member of said client’s treatment team including: attorneys, probation and parole physicians, nurses, outside agency peers, family members, guardians, inter-agency personnel as needed, etc. Also kept accurate records, met deadlines, used time management skills, kept productivity guidelines according to standards set, followed company policy and worked to always incorporate best ethical standards of care to every individual served. Helped train new department employees in the field while demonstrating and helping explain each job duty, skills needed along with hands on direction. Caseload varied from 18-29 clients at different times while working in this position. Always demonstrated the ability to assess and be aware of environment to help ensure the safety of individuals served, the community and self.

Community Support Partners, Kansas City, MO

House Manager (June 2011-October 2014) *

Overview: Manage and supervise all aspects of operating day to day Residential Group Home for High Risk Individuals (defined as having at least one of the following: a safety risk to self, others, objects and/or community) of all ages staffed at a 1:1, 2:1 and 1:2 ratio to client assisting with daily living activities. Assist and perform internal work which involves executing state and organizational compliance. Assist in review and planning processes that ensure the most cost worthy and low risk operations of organizational needs. Ensure organization is competing and operating at the most up to date and successful level of operation in the Social Services Field along with ensuring all business operating aspects of the company continue to operate at a competitive level within the industry. Assist in providing recommendations that improve internal success. Work with key company resource personnel to complete assigned projects according to company policy and procedures. Assist and lead operational and process improvement audits. Create and implement new training or company processes that will work to better meet the changing needs of employee and company needs. Train and assist all staff supervised including: Assistant House Managers, Shift Supervisors and direct care staff of all shifts according to company needs and policies. Teach and help incorporate new State suggested training processes of State set curriculum. This includes the completion of Train the Trainer state courses to be able to oversee and train all levels of company staff and personnel in the incorporation of these State standards of care. Trained on the completion of Fidelity Checks and reviews on State processes encouraged to be incorporated through state audits and reviews. Attend company, state, staff and Client meetings as scheduled and needed to be able to process, communicate, problem solve and incorporate new systems or processes as needed to best meet the needs of the clients served.

Past primary work skills demonstrated include:

Assist and consult with Director of Residential Group homes with all day to day operations.

Plan and execute all aspects of group home operations (e.g. planning, executing all assignments according to deadlines, documenting results, documenting issues, associated work papers in a competent and professional manner, etc.)

Communicate timely and concisely with Director all aspects of group home management duties that rise to a level of notification, as completed and as potential risk may arise. Document risks and controls within the process being examined.

Ensure all personnel payroll needs are audited weekly and resolved according to company policy and procedure. Help develop action plans for process improvement.

Assist Director in developing necessary action plans for process improvement within organization. Then report responses along with any additional recommendations. Assist or execute all management responses and/or recommendations.

Perform ongoing walkthroughs of facilities to assess the design of the internal to compare, discuss, report track and identify strengths and deficiencies.

Assist Training of staff including Positive Behavioral Support and on the job training from Direct Care Staff to Assistant House Manager level to ensure cohesive company adherence to day to day operations and flow. Audit Management in the performance of critical project management duties including the planning, scheduling, and coordinating of group home personnel.

Maintain confidentiality, independence, and objectivity in all assignments while developing and maintaining effective and value-adding business partnerships.

Lead new hire orientations regarding the presentation of company standards to potential new hires to ensure the integrity of company personnel remain at a high level to help limit the percentage of turn around of staffing affecting all aspects of company and bottom line.

Stay abreast of best practices both internally and externally and provide conduit for introducing those practices to the company personnel.

Interview employees at various levels within the organization to gain an understanding and assess processes and internal systems.

Community Support Partners Kansas, City, MO

Assistant House Manager (December 2010-June 2011)

Overview of Position: Assist House Manager in overseeing the day to day operations of all residential duties and procedures as assigned and ensuring needs of all clients served needs met consistently.

Community Support Partners Kansas City, MO

Shift Supervisor (June 2009-December 2010)

Overview of Position: Oversee shift responsibilities of the group home, supervise employees on shift, communicate needs of self, house and individuals we support, be proactive in sharing responsibilities with peers along with continual training needed of all shift employees.

Synergy Services, Inc., Kansas City, MO

Youth Advocate (May 2008-June 2010)

Overview: Primarily responsible for the intake of all incoming youth between the ages 12-19 who are homeless in the Kansas City area. These youth came to Synergy Services under many circumstances and this then entailed the ability to work with families of differing backgrounds and circumstances. Ensuring the daily completion of case management and history paperwork. The completion of both financial and educational documents and backgrounds. Compliance with all local, state, government and organizational policies and procedures. Documentation of shift to shift incidents rising to the level of Incident Reporting to be completed according to deadlines and policy. Supervise all in house youth according to Residential/Synergy policy as trained. Implement all new policies and give feedback as needed regarding the functioning of these policies.

State of Missouri, Division of Youth Services Lawson, MO

Youth Advocate and Shift Leader (March 2006-March 2008)

Overview: Supervise and provide treatment to all youth sentenced to Residential lock up standards according to the practices of the Division of Social Services protocol of the State of Missouri at the Watkins Mill State Camp Facility to boys and girls ages 10-17 years of age. As Shift Leader, my duties would also include ensuring that any at risk situation arising on a shift would be handled according to policy to ensure the safety of all youth and staff.

Clay County, MO Juvenile Justice Center, Liberty, MO

DJO (October 2004-March 2005)

Overview: Oversee the intake of incoming youth, supervise youth incarcerated, work with treatment team including: psychiatrists, juvenile officers, parents and social service agencies.

Kearney, MO Public Schools K-12, Kearney, MO

Substitute Teacher (All subjects and Grades) (September 2001-October 2004)

Overview: Work 1-4 days a week stepping in for set staffed teacher in variety of subjects, levels, grades and situations/environments to meet the overall needs of the assigned daily classroom by incorporating teaching and supervision skills and completing of set teacher plans preset for day assigned.

Other Past work experience include: Realtor (2000-2001), colletions (CITICorp – 1987-1990), Administrative assistant (DST Systems, Inc. – 1985-1987) and supervisor of job corp excelsior springs, mo campus (Weekends 2002). nOTE: i had several years off of working outside the home while children were young.

Volunteer Opportunities: PTA Board member, Speakers Bureau and assisting with community Fundraising for the organization Safehaven Women’s Shelter, Case Management with Metropolitan Lutheran Ministries (Internship) and Girl Scout Leader (GSA).

*Denotes information to reader that 1 year gap in employment was due to major medical surgery and recovery that is no longer a factor in any way.

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