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Sales Customer Service

Location:
Miami, FL, 33185
Salary:
negotiable
Posted:
November 09, 2016

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Resume:

VICTOR JAVIER PAZ GARCIA

MIAMI, FL / 786-***-**** / acxftl@r.postjobfree.com

EDUCATION

**** ******** ** ******** **************, Management, Florida National University, Current

**** *** *********te IRS Nationwide Tax Forum – National Harbor, MD.

2014 Bookkeeping Courses I, II, Miami Dade College

2011 Business Management and Administration Courses, Miami Dade College

QUALIFICATIONS

Detail-oriented, efficient and organized professional with extensive experience in accounting systems, Pro Series ( Tax Software) Quick Books and Microsoft Office including Word, Excel

Dedicated employee seeking further experience in the work field.

Strong proven skills on the development and management of a business.

Excellent written and verbal communication skills in English and Spanish (Native).

Resolves and/or escalates issues in a timely fashion while understand how to communicate difficult/sensitive information.

Resourceful in the completion of projects, effective at multi-tasking, highly trust-worthy, discreet and ethical.

Goal Oriented, open minded and high willingness to work.

Excellent planning, organizational, selling, interpersonal skills.

A self-starter, profit oriented, able to work with autonomy within the framework of the approved policies and strategies.

Very strong influencing skills to ensure all external and internal stakeholders are engaged in account activities.

Ability to solve intricate problems and identify opportunities.

Strong analytical skills with respect to deal management.

Essential to be able to work from one’s own initiative, take decisions and prioritize workload whilst managing several projects at one time.

Ability to respond to and adapt to challenging and changing market conditions.

A true team player.

EMPLOYMENT HISTORY

General Manager 03/20/2012 – Present

Assistant Manager 04/29/2011 – 03/20/2012

Baltus Collection Group, Furniture Stores - Miami, Fl

Executed the reorganization of the stores, 4 in total.

Managed the sale and acquisition of Real Estate properties for our stores.

Prepared annual sales and payroll budgets based on quarterly and annual goals

Luxury Furniture experience.

Reviewed inventory and sales records daily.

Successfully managed the operational and controllable costs that impacted the stores bottom line.

Conferred with owner to develop methods and procedures to increase sales and business.

Examined merchandise to ensure that it was correctly priced and displayed also ordering all the inventory from Spain.

Oversaw the seasonal design initiative and product placement as the head store merchandiser.

Meet with clients to ensure all needs was taking care of.

Meet with future clients for houses and buildings/hotels projects in LATAM markets.

Caribbean market knowledge

B2B sales experience.

Hired and trained new employees according to a new business goal and vision.

Developed a team of sales associates to continually meet and exceed sales and customer service objectives.

Supervise 48 employees on the sales, logistics, administration and accounting team.

Established strong relationship with associates from the corporate office, warehouse and delivery service.

Review and approved new vendors and services agreements.

Implemented a new sales software integrated with the accounting software.

Handle legal matters which affect the financial side of the company.

Directed the project completion schedule to ensure proper releases of lien from sub-contractors for payments made.

Responsible for the construction and the of the new $6 million dollars project. Including budget compliance.

Support the business with regional requirements related to customs and duties when importing goods to the USA.

Oversee main accounting cycles (Sales & Revenue, Cost of Sales, Inventory/Fixed Asset Management, Expenditure, Payables, and Bank, GL & Balance Sheet Reconciliations).

Establish schedule for Weekly sales Meeting.

Ensured compliance to all policies and procedures.

Staffing Area Supervisor 03/15/2009 – 04/28/2011

Housekeeping Supervisor at Eden Roc Renaissance and Hyatt Downtown 03/25/2008 – 03/30/2009

Hospitality Staffing Solutions, Miami, Fl

Generate new business through prospecting, scheduling appointments and building relationships

Preparing proposals bids and presentations.

Ensuring high satisfaction with associates and clients.

Manage any performance issues or employee relations issues for assignment.

Partnering opportunities with clients to solve staffing issues.

Ensure workforce is complaint and staff that adhere to Wage and Hour requirements.

Create recruiting plans to develop a database with qualified candidates for current and open positions with Hotels assigned.

Capable to perform service reviews with accounts including, Market rates and competitive rate and saving analysis.

Complete daily activity reports and administrative work related to hiring and tracking hours and payroll

Ensure all updates with clients and talent is updated into system.

Build strong relationship with clients by visiting sites on a daily basis and assure their staffing needs are achieved.

Attend to morning meetings with client and our employees

Ensure 100% compliance with all applicable laws and company policies with regard to all talent acquisition and onboarding responsibilities.

Ability to travel.

Manage onboarding training for candidates without needed experience

Present safety training to all HSS employees and attend safety meetings

Handle tasks and projects as assigned.

Increasing/Maintaining a profitable assigned area

Always visiting any other properties to show our service and keep adding new clients to our service.

Housekeeping Supervisor Duties:

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Investigates complaints regarding housekeeping service and equipment, and takes corrective action.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Coordinates work activities among departments.

Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

Inventories stock to ensure adequate supplies.

Assistant Housekeeping Manager 8/15/2006 – 1/10/2008

Housekeeping Supervisor 9/15/2005 – 8/10/2006

Embassy Suites Miami Airport

Ensure appropriate performance and interpersonal relationship of all departmental employees.

Interviews and makes final selection of job applicants.

Communicate information and ideas in speaking so others will understand.

Listen to and understand information and ideas presented through spoken words and sentences.

Read and understand information and ideas presented in writing.

Communicate information and ideas in writing so others will understand.

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Investigates complaints regarding housekeeping service and equipment, and takes corrective action.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Coordinates work activities among departments.

Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

Inventories stock to ensure adequate supplies.

Evaluates records to forecast department personnel requirements.

Makes recommendations to improve service and ensure more efficient operation.

Prepares reports concerning room occupancy, payroll, and department expenses.

Selects and purchases new furnishings.



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