Customer Service Data Entry
Resume:
Susana Torres
Houston, TX ****9
**********@*****.***
Objective
To obtain a challenging position where my skills and experience will be useful for the company’s goal.
Employment History
HOUSTON COMMUNITY COLLEGE Office Assistant Nov. 2014 to Sept. 2015
Veterans Affair Department- answer phone, check and respond to emails, assist students with documents to process for school, assist the certifying officials with administrative duties, keep updating the tracking system.
BARRI FINANCIAL Sales Loan Associate May 2014 to Sept. 2014
Process loan applications for customers, evaluate vehicles to process a title loan application, balance register for loans and wires, take information from customers to input in the system to transmit a wire money transfer, process money order and bill payments for customers, keep in balance cash register, make deposit bags with cash and checks that need to be deposit at the bank. Provide good customer service and resolve any issues that the customer might have.
BARRI FINANCIAL Check Cashing Coordinator April 2011 to May 2014
Supervising check cashing department, assist call center representatives in verifying checks, creating logins and passwords for new employees, monitor the call flow to avoid abandoned calls, make sure all documents presented are authorized by compliance department for checks cashed more than $10,000, making sure the goal for the day is met, train new call center representatives for the check department.
BARRI FINANCIAL Call Center Representative July 2010 to April 2011
Taking calls from customer service representatives to assist them with the verification of a check that is presented. Verify that the company had issued the check to the customer and also verify with the bank to confirm a valid account. Communicate the CSR the decision that was taking and the reasons.
BARRI FINANCIAL Customer Service Representative Dec. 2007 to July 2010
Take information from customers to input in the system to transmit a wire money transfer, process money order and bill payments for customers, keep in balance cash register, make deposit bags with cash and checks that need to be deposit at the bank. Provide good customer service and resolve any issues that the customer might have.
CHAMPION TAX & ACCOUNTING SERVICE Office Manager Jan. 2006 to April 2006
Data entry the information from customer to process their income tax, make copies of documents to file for company’s records, answer any questions customer has in regards to their return.
CHAMPION TAX & ACCOUNTING SERVICE Office Manager Jan. 2005 to April 2005
Data entry the information from customer to process their income tax, make copies of documents to file for company’s records, answer any questions customer has in regards to their return.
SKILLS
Microsoft Word
PowerPoint
Excel
Typing – 45 wpm
Internet
Outlook
Multi-Functional
Attention to Detail
LANGUAGE
English – speak, read and write
Spanish – speak, read and write
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