Customer Service Administrative Assistant

Amy Heath

*** **** *****, ******* **** KY *****

Cell: 606-***-**** – ***********@*****.***

Professional Summary

Highly qualified, detail-oriented, honest and hard-working administrative assistant with more than 4 years of experience. Excellent customer service skills, Microsoft Office, and telephone skills. Employee payroll.

Core Qualifications

Eye for detail

General filing

Answering phones

Daily deposit

Microsoft Office

Customer service

Employee payroll

Experience

Insurance Agent

September 2016 to Current

Transamerica Agency Network – Somerset, KY

Two months sales. Made telephone calls. Sold insurance policies to clients. Data entry-entering client information into computer as given by client. Maintained daily activity online. Have life and health insurance license in the states of KY and Tn.

Administrative Assistant/Service Manager

August 2012 to September 2016

Bluegrass International Somerset, KY

Four years office experience. Handle telephone calls. Take care of daily deposits. All company filing. Post incoming parts shipments into system. Process payment from customers. File warranty claims. Update spreadsheets on paid claims. Take care of employee payroll. All new hire paperwork, and exiting employee paperwork. Schedule all trucks incoming for service appointments. Made and sent estimates for repairs. Kept technicians on a rolling schedule to stay busy from one job to the next.

Reservationist

May 2002-October 2002

Sheltowee Trace Outfitters Whitley City, KY

Seasonal job. Made reservations for customers. Answered phones. Data entry (customer information). Daily deposits. Opened and closed store. Retail in store.

Education

Associate of Arts: Office Systems Technology, 2014

Somerset Community College Somerset, KY

Member Phi Theta Kappa Honor Society

Graduated with Honors

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