A qualified supervisor with years of fast-paced experience in customer service, hospitality, and office environments. Friendly, flexible, courteous, and results driven. Packed with strong interpersonal skills and computer skills; Accustomed to managing difficult customer situations.

Summary of Qualifications

FOH expert with basic BOH knowledge

Very proficient with food and beverage inventory

Hospitality, Managerial, Marketing, Human Resources & Auditing Experience

Advanced QuickBooks knowledge

Professional Experience

Dispatch Manager – May 2015 to Present

Wittman Mechanical Contractors, Inc. – Sterling, VA

$17.00 per Hour plus Commission, 40+ Hours per Week

Main point of contact for all clients, builders, & accounts

Managed call distributions for all HVAC & Geothermal technicians

Responsible for all accounts receivable duties

Office Manager – June 2009 to June 2014

Concrete by Dave – Peoria, AZ

$12.00 per Hour, 40+ Hours per Week

Accountable for all recruitment procedures including hiring, pre-employment requirements, background checks, & qualifying selected applicants

Processed payroll & accounts payable

Managed all print & online marketing

Assistant Manager – January 2012 to June 2012

Peoria Mini Storage – Peoria, AZ

$10.00 per Hour, 15-20 Hours per Week

Administered all daily & monthly financial reports, accounts payable, accounts receivable, monthly audits, & cash handling

Responsible for all new-hire training

Professional Experience (Continued)

FOH/Bar Manager & On-Call Waitress – January 2006 to May 2009

Ranch 22 Restaurant & Hotel – Tombstone, AZ

$15.00 per Hour, 50+ Hours per Week

Assisted in processing incoming employees & on-the-job training

Key Holder: Set up and breakdown of restaurant

Tracked inventory, ordering, & restocking for all food, beverage, & supplies

Available for all positions on as-needed basis

Front Desk Night Supervisor/Bar Night Manager/Auditor – October 2002 to January 2004

Ramada Inn – Avondale, AZ March to September 2005

$14.50 per Hour, 40+ Hours per Week

Mastered all reservations, check in, & check out procedures. Trained new front desk clerks accordingly. Accountable for loss prevention measures.

Tracked inventory, ordering, & restocking for beverages & alcohol

Accountable for all hotel & bar auditing

Charitable & Volunteer Work

Army Family Readiness Group Battalion Leader, 1996 to 2009

Fort Ritchie (MD), Fort Huachuca (AZ), Fort Polk (LA), Luke Air Force Base (AZ)

Provided childcare, meals, & transportation for soldiers & families

Coordinated events, care packages, & fund raising during deployments

Attended all meetings with all Brigade Family Readiness Group

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