George A.A Baruwa

* ******* *****, ****** *****, London SE 8 5DY (020*-******** Mobile Number 078********

Email Address: acxfos@r.postjobfree.com

Cisco ID: CSCO10254764 Certified as of 21/04/04

Work Experience

Dec 2015- Nov

Broadband Engineer/Field Engineer

QuebeGB Engineering.

I am currently working as a broadband engineer providing IT support for Talk-Talk and EE customers.

Diagnose any broadband /Telephone faults, install l and setup EE or Talk-Talk new router for the customer. Install Talk-Talk or EE setup Boxes for customer, Escalate fault to service Centre.

Carry out pre -Calls before visiting customers to confirm their appointment.

Diagnose any telephone issues and also log faults with BT.

Dec 2013- Nov 2015

I am currently supporting Private IT Projects for small Businesses and Churches,

Roll out Windows 7 / Microsoft office 2010 technology.

Install new ADSL2 Line and re configure the router

Setup Printers and troubleshoot any issues

Recalling network ports

April 2009 – Sept 2013

Network Engineer/Field Engineer

C apita – Romer House, 132 Lewisham High Street, LONDON, SE13 61R

I am currently responsible for Remote customer installs and migrations to existing WAN.

This requires configuration of all network equipment as well as installing at the customer site. This can also require a degree of network design depending on the customer’s specific needs.

I am also required to troubleshoot network related issues that have been escalated by the service desk (similar to a 3rd line network role).

I provided support for Windows servers, Active Directory, Citrix XenApp, DHCP, DNS, WINS.

I have experience in dealing with Leased line, Ethernet routing, ADSL, and PSTN connectivity. I also have the advantage of using my Cisco skills on a daily basis which is beneficial when troubleshooting network related issues, Installed and support Microsoft Lync.

• Working as part of a small support team I was responsible for 2nd line issues relating to faults that

Occurred across the In clarity infrastructure.

• Manage Cisco switches install and configuration of VLANs, Network Point patching and IP Addressing

Manage internal office moves Projects (include moving data ports, ESX ports, VLANs) Responsible for

Managing multiple site routers and switches also WAN/LAN managements, Monitor Network Traffic

Using what’s Gold, MRTG, PRTG and Cisco work also manage two Nokia cluster firewall.

I am currently studying towards recertifying my CCNA and strive to broaden my technical abilities by

Learning Cisco Nexus switches.

May 2004 – April 2009

Voice & Data Analyst

Liberata – Civic Centre, Bromley Kent BR1 3UH

Working within the Telecoms team as a Voice& Data engineer I was responsible for 1st/2nd

line support relating to all Telecommunication issues. As well as Managing PBX Siemens telephone

switches by reprogramming, configuring the switch and moving telephone extension numbers around

allocation of new number. Setups haunt groups, Pickup groups, and Divert incoming calls;

troubleshooting telephone problems, re patching port and keeping patching scheduling up to-date

managing DPNSS Circuit between two site.

• I have personally been involved in large office relocation’s and telecoms upgrades, which involve a

great deal of project management/planning. I am the personal contact for many of the remote sites

that we manage in London and have built up good working relationships.

• During my time with Liberata I have been exposed to different hardware systems including Siemen

switch 3000, 1000 Cisco switches Mitel Switches, IBM servers. I am experienced with

development/installation and troubleshooting of these systems. I have training in Blackberry

administration and troubleshooting, and provide on-site cover.

• I also used applications such as Cisco Call Manager, Server 2003/2008, VNC, PVQM, Nortel Unified

Communications Manager, Realitic Telephony Manager, CC6/7, Symposium, Blackberry BES Servers,

Service-now and Intuition switchboard console.

• This was a varied role and required me to use my previous experience in a technical support role as

Well as customer service skills.

• As the support role was so varied I gained exposure to various technologies that have broadened my

Skillset, such as VOIP platforms Juniper switches and routers, HP switches, and ADSL router

troubleshooting.

Dec 1999 – March 2004

Server & Desktop Analyst

Liberata, 1 London Bridge, London SE1

• Worked in a demanding and challenging Public Sector environment, supporting 2 Local Councils.

Supporting 3000 users remotely, as well as helpdesk support over the phone on various

Platforms Windows XP, Windows 2000, Windows 2003, Window NT Server

Using software such as lotus and Citrix as well as my excellent communication, diagnostic and

troubleshooting skills. I was responsible for resolving any issues or escalating them to one of our

many 3rd party suppliers. Rolling out Citrix Client on end user PC’s

I am accustomed to working within strict SLAs and enjoy a busy working environment. Also able to priorities’ tasks whilst maintaining a clear customer focused approach.

I have experience with call management/ownership and maintain a proactive working style.

I have the ability to convey technical terms to a potentially non-technical audience therefore providing excellent customer orientated service

Manage Windows Active Directory Accounts, creation and modification of accounts, Group Policies, security groups/permissions, Manage Exchange Server 2000/2007 administration and MDA Smartphone configuration. Printer setup, configuration.

Manage DHCP Severs DNS Server, VMware Sever Configuration of ESX ports.

Working knowledge of current and legacy server hardware diagnostics & troubleshooting experience various platforms such as Compaq ProLiant, Dell servers, HP Cluster servers also familiar with building configuring and troubleshooting PC hardware components.

Feb 1998 – March 1998

Network Administrator

MSF CENTRE (LONDON)

• Supported and installed Windows NT Server and Work station, Provided both first and second line support for Novell server and client server, Provided support for WAN and LAN using Cisco Router, Hub, deal with various user problems over the phone

May 1998 – Sept 1998

Network Support

Lewisham College (LONDON)

• Roll out of Novell Network 4.1 from Netware3.12, implemented Intra network95 MsOffice97, Ms

Exchange, GroupWise, Lotus Note, Proxy Server and TCP/IP.

• Roll out of Msoffice97 from Msoffice4.3, and Windows 3.11 to Windows 95

• Supporting Hardware, Software, End Users and Cisco network

May 1997 – Sept 1998

Network Support /Developer

BULLEN CONSULTANTS (CROYDON)

• Supported and Administered Novell NetWare 3.2, 4.1 and Windows 95 End Users

• Supervised Network performance, configuration. Monitor, install new hardware and software

Updating Oracle Databases using SQL, Managing Dbase V Databases with information provided

Education & Training

Microsoft IT Academy Training

September 2014 Windows 7 Configuration 073-680

October 2014 Windows Server 2012 R2 Virtualization

Hyper -V

October 2014 Installing and Configuring Windows Server 2008

2003 – 2004

CCNA Certification – Croydon College – London, UK

Having completed the latest Cisco CCNA curriculum, which was updated in 2007/2008. This ensures that I have the most relevant and up to date skills that are easily transferable to the workplace.

Over 150 hours of hands on work in modern laboratory facilities within a Cisco Regional Academy has enabled me to gain invaluable practical experience which I can apply within the workplace.

July 2002 – July 2002

ISDX/Realitis System Management Certification – Technology Dive–Beeston, Nottingham, NG8 1LA

2004 -2005

CCNP Building Scalable Cisco Internetworks (BSCI)

1995 – 1999

B.Sc. (Hon) Information Systems Engineering 2(ii) - UNIVERSITY OF WESTMINSTER London, UK

1995-1995

C.I.T.E (ASSOCIATES) CITY LIMITED – London, UK

Network Computer Services Supervision City & Guilds Level 3 (Novell 3.12)

Network Computer Services Operational City & Guilds Level 2 (Novell 3.12)

1992 – 1994

HND Computer Studies (Information Systems Engineering) – UNIVERSITY OF WESTMINSTER London, UK

Interests

During my recreational time I participate in social football matches as I recognize the importance of my health and keeping fit. I also enjoy all aspects of technology, especially computing.

Reference

Available on request

Contact this candidate