Sherry Carpenter

Summary

Operations Manager possessing comprehensive knowledge of project and program management techniques. Natural leader driven to motivate teams to exceed business goals and targets while under pressure. Ambitious Operations Manager with more than 20 years of management experience in the Manufacturing and Distribution industries. I have over 20 years of Experience in Warehouse Operations, managing 300 associates, managing the operations of a warehouse in a fast pace environment and with a keen eye for quality and making results happen withing a 24 hour period. Applies strong analytical and critical thinking skills to solve complex operational problem Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansions. Highlights

Procedure development

Team building

Cost reduction and containment

Consensus building techniques

Process improvement strategies

Multi-unit operations management

Staff retention

Troubleshooting and problem solving

Dedicated

On time delivery.

Improve processes and policies in support of

organizational goals.

Organize recruitment and placement of required

staff.

Ensure quality of products.

Assist in the development of strategic plans for

operational activity.

Accomplishments

Increased output by 180% by simple strategic planning. Increased productivity with assisting in implementing operational planning.

Increased productivity with less labor by analyzing process work flow, manning and space requirements, and equipment layout, implementing changes.

Cut Safety claims by 60% by using a healthy work environment, enforcing standards and procedures and complying with legal regulations.

Experience

Operations Manager for Amazon Textbook Rental Program May 2012 to Current

Noram International Partners - Hebron, KY

Plan and direct operations and improve productivity and efficiency. Responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations. Started at Noram as a Manager of Amazon's Trade In Media Department and their Marketplace Book Programs. After 1 year year was asked to move on to other programs with Noram including Radio Shack, Groupon and Amazon's Textbook Rental Program. When I took over the Textbook Rental Program it had a lose of a million dollars. Since I have been overseeing this program, it has gained a worth of a million dollars per peak and is now the biggest revenue maker that Noram currenlty has.

Directed daily meetings on production input and output for shipments. Review the work forecasts and determine the productivity requirements to produce during the day to meet the overall building objectives. Making sure that what we receive on a daily basis has been presorted, graded and put into a shipment with a turnaround of 24 hours. Making sure that quality is met by all Vendor expectations. Mentored, coached and trained 300 team members at our peak times. 1100 Brookstone Drive, Walton KY 41094

Cell: 859-***-**** - acxffm@r.postjobfree.com

Manger of Operations for Transportation

January 2009 to August 2011

Performance Plactics - Cincinnati, OH

Responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the management of transportation and shipping areas. Responsible for the finished goods inventory accuracy. Monitor all open work orders and open purchase orders. Assisted in developing a program to train and motivate personnel for increased effectiveness for accuracy and production. Managed all inbound and outbound shipments to ensure they are accurate and carried out in a timely fashion. Ensure that all safety procedures and policies are followed. Participated in ISO related activities including continuous improvement on cycle time reduction. Mangager of Production Scheduling

February 2007 to November 2011

Coral Graphics - Erlanger, KY

In charge of managing production through Customer Work Orders. Preparing weekly production schedules to ensure on-time delivery of product and efficient utilization of work centers. Analyzing daily production reports to ensure the work centers are meeting their targets and to summarize production performance. Performing capacity analysis by work center and making recommendations with regards to overtime. Held production meetings twice a day with our leadership teams, customer service and our leadership from our other US facilities. Scheduled production for 18 pieces of equipment including ordering for all raw materials needed for specific jobs. Making sure that all inventory counts were met by end of each day to perform on time delivery schedules of jobs. Operations Manager

February 2004 to November 2008

Sampling Solutions - Erlanger, KY

In charge of managing production through new projects for Proctor & Gamble. Responsible for ordering components from their correct Vendors. Managed the distribution center through various departments to perform their duties according to the proper standard operating procedures (SOP's). Managed staff in a manner that is consistent with our organizational culture, which is based on four values: Integrity, Intensity, Innovation, and Involvement and an opern communication. Making improvements of the warehouse layout, workflow, operating costs and customer service for consideration and approval of the Director of Operations. Resolved customer service issues (internal/external) via phone, fax, and e-mail and first person meetings and to use the same avenues to strengthen business relationships. Ensured that committed orders ship on time and that carriers comply with scheduled pick-up commitments. Maintained safety standards and training in the departments. Followed up on hazardous materials packaging, storage, and shipping to ensure compliance with regulatory agencies. Assisted in the formulation of annual operating budgets and objectives. Education

High School Diploma : Business, 1983

Simon Kenton High School - Independence, KY, USA

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