Customer Service Sales

Location:

Posted:

November 08, 2016

Lyn Shepherd

Flemington, N.J. 08822

Email:**********@*****.***

Objective:

I am seeking the opportunity to utilize my 25 years of customer service and working in the public

sector.

Qualifications:

Over 25 years of working with the public in various endevours. I am highly organized, work well

under pressure, detail oriented, a fast learner, problem resolution and computer literate. Able to multi

task and remain calm under pressure.

Experience:

2011-2016: Sensory Panelist, Ingredion Corporation.

Testing and rating products from all over the globe for attributes before manufacturing. The results of

the testing is used as quality control for manufactures using starch in their products. Responsibilities

included sample preparation for panel, daily setting up room, before and after panel, help the panel

leader if needed, inputting of data after testing,organization of lab logs, organization of room, cups, etc

for training, logging and marking incoming samples, use of compusense cloud.

2004-2010: Travel Agent, AAA Mid-Atlantic.

Travel agency sales using Apollo, to sell and book air, cars, hotels, cruise and trains. Customer service

in dealing with both walk in business, as well as heavy incoming calls. Both domestic and international

sales, as well as corporate clients. Use of online booking agents for sellers such as Travel Impressions,

Trafalgar, etc. Proficient in arranging FIT for travelers upon request.

2001-2004: Receptionist: Affiliates in OB/GYN.

Front desk services, insurance input, triage calls, take messages, filing, making appointments, daily

bookkeeping, coverage of other offices needing assistance. Also helped in the mammography center in

an as needed coverage.

1997-2001: Travel Agent: American Express and Financial Services.

Travel agency sales using Apollo, to sell and book air, cars, hotels, cruises, and trains. Financial

services, including managing and selling foreign currency plus credit card services. Booking domestic

and international as well as corporate.