Jane Ivy

*** ** ******* ***.

Port St. Lucie, Fl. 34983

Cell: 772-***-****

acxfei@r.postjobfree.com

Objective:

To obtain a job in the workforce with a positive environment and attitude. Experienced in Microsoft, Medisoft, Citrix, Array, and Centricity. CSR for the past year in difficult circumstances and limited autonomy. Self starter, fast learner and multi tasked personality. Enjoy staying busy, and productive. Looking for a company that can provide a steady and reliable income such as yours with room to be promoted from within the company. Thank you for your time and consideration.

Experience :

Aegis

580 NW University Blvd

Port Saint Lucie, Fl 34986

772-***-****

Supervisor: Rhonda Marshall

September 2013 – January 2015

Worked fulltime position as CSR for Humana’s Right Source Campaign. Responsible for accurate enrollments and tracking. Resolving member issues. Handled difficult calls with the utmost care never had to secure a supervisor, was able to de-escalate the call no matter what the issue was or warm transfer to the correctly routed department. Named the Top Enrollment Agent for the month of June, 2014. Consistently in the top 3 for total enrollments.

Quest Diagnostics, Inc

Regent Dr.

Irving, Texas

972-***-****

Supervisor: Nicole Taylor

May 2008 - October 2010

Worked fulltime in the laboratory as a CSR and phlebotomist II. Excellent skills, great with hard to get patients. IV certified. I was responsible for processing, data entry, and quality assurance. Maintained specimen integrity, HIPPA, OSHA, dealing with Medicare, private pay, and various private insurances.

Ruby Tuesday

1800 Airport Frwy

Bedford, Texas 76022

April 2004 - June 2008

Supervisor: Greg Peeler

Ran full scale restaurant as an Assistant Manager. Responsibilities included, great customer service skills. FOH manager for up to 20 employees Started as a server/bartender quickly promoted to shift lead, after 2 years promoted again to Assistant Manager. Duties also included cash handling, bank deposits, scheduling of employees, in-services, inventory, dealing with vendors, maintaining bar stock opening and closing duties, cooking, grilling, customer service and functioning as FOH manager.

Home Health Corp. Of America

King of Prussia

Pennsylvania

November 1998 - May 2001

Supervisor: Minerva Haller

Staff nurse/coordinator dealing with medicare, HMO’s private pay. On call 24/7 phlebotomy and IV trained. Data entry Oasis Medicare, taking nursing reports, etc. Contacting various physicians for orders, medical billing and coding. Maintaining continuity of care reimbursement requirements, CMN’s and 485’s. Wound care and general nursing duties using sterile and clean techniques. Hospital experience in Med/Surg, orthopaedics, and ER. Trach and vent care, lab specimens. Responsible for staffing up to 6 disciplines on each case. Able to manage and maintain up to a 200 case load. Have worked in homecare patients during the first 10 years of nursing.

Education:

Atlantic-Vocational Technical School

Coconut Creek, Florida

Licensed in 1986 as an LPN

Accredited Nursing School.

Graduated with academic honors and perfect attendance.

References available upon request. Thank you for your time and consideration.

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