Office Manager
Resume:
Michelle Waldron
***********@*****.***
Summary of Experience
Strong Administrative professional; organized, detail-oriented hardworking self-starter, able to prioritize effectively to accomplish multiple tasks and remain calm under pressure. Excels at customer and client interaction of all types. Committed to exceptional service and driven by challenges.
Experience
Executive Administrative Assistant
Surface Design Group/AJLP, 40 Worth Street, Rm 814, NY, NY 10013 212-***-****, July 5, 2016 to October 14,2016
●Providing skillful support to Senior Executives.
●Receive and prioritize phone calls for Executives and Office Personnel.
●Maintain calendars and schedule meetings and presentations.
●Keep President and Head of Restoration on schedule daily.
●Quickbooks Time Accounting for Design and Restoration Executives.
●Monthly travel arrangements for airline, hotel and car rental for Executives and Office Personnel.
●Maintain all project and office Supplies, maintain updated filing system.
●Creation of Proposals and Contracts for new and existing projects.
●Work with Accounting Department for billing on a per project basis along with expenses incurred.
●Help to ensure Architect Licenses are kept up to date, and schedule monthly Lunch and Learn classes to keep them current with new process and products available.
●Perform any other Responsibilities and projects as needed.
Patient Care Coordinator
Total Hearing Care, 600 Godwin Avenue, Suite 7, Midland Park, NJ 201-***-**** Sept 2015 to June 2016
●Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
●Greet all patients and obtain patient referrals. Understand current marketing promotions.
●Work directly with insurance companies to determine patient specific coverage and understand current HIPPA laws.
●Manage petty cash account, execute routine bank deposits and credit transactions.
●Submit daily and weekly sales reports to Clinician and corporate staff.
●Conduct credit application calls with vendors as needed.
●Minor hearing aid repair as requested – cleaning, replacement of wax guards, batteries etc.
●Package and ship out supplies, ear molds to clinics and main office.
●Order and maintain approved office supplies.
●Conduct Community health fairs, seminars
Store Manager
Denny’s Childrenswear 34 E Ridgewood Ave, Paramus, NJ 201-***-**** Jan 2015 to Sept 2015
●Merchandise floor, displays, developing new promotions, customer interaction. Participate in monthly Managers Meetings with Home Office
●Employee management including scheduling, interviewing new employees, and managing entire store
●Responsible for all store finances, count registers, daily store figures, sales forecasts, all markdowns and transfers
●Customer Service according to company policy relating to merchandise returns, price adjustments, and customer satisfaction to ensure repeat customers.
Merchandise Control
Avenue Stores, 365 West Passaic Street, Rochelle Park, NJ 201-***-**** 2013 to 2015
●Provide, anticipate and administer support to Planners, Merchants, and Allocation Department
●Develop and provide reports for Planning and Merchandising departments in order to extensively analyze a product or department. Enter and review all purchase orders for accuracy, as well as enter all weekly promotions and promotional markdowns.
●Directly responsible for reports: Ladder Plans, TY/LY Returns and Sales, Daily Sales, Color and
Size selling for key items, Class plans, and Rankings by Department and Class
National Sales & Customer Support
Card Choice International, 75 Lane Road, Fairfield NJ 07004 2008 to 2013
●Merchant Financial services provider – provide financial transaction processing solutions for small to medium size businesses: Medical Billing, Legal billing, wholesale, retail, appliance distributors via Point of Service terminals, phone, online “e-commerce” payment gateways, mobile (iPhone) solutions.
●Specific products include credit cards, gift cards, checks, and processing employee payrolls.
●PCI Compliance – monthly security audit required by all major credit systems (Amex, MasterCard, Visa, etc.) to ensure maximum possible security to block and prevent the interception of
Credit Card information. In charge of planning, maintaining, recording and reporting of all security audits.
●Developed and originated the Customer Reporting Module (CRM) – all customer calls and interactions are logged and coded. Also in charge of the maintenance of the system, which is central to all internal company communication regarding customer information.
●Client application reviews and preparation of new customer quotes, equipment sales, customer support, and training (terminal programming, etc.), account changes, bank interactions and problem resolutions, statement reviews, merchant quotes, merchant account closure, merchant cancellation negotiations, and new business research and development. Also train customers on the integration of systems into the client's own accounting software, such as QuickBooks, etc.
●Deal directly with banks and financial institutions across the country, and work directly with specialized partners for international transactions.
Administrative Billing and Operations
Xogistix Corporation, 7 Fir Court Oakland NJ 201-***-**** 2003 to 2007
●Preparation and tracking of deliveries, trucking manifests for multi-state operation. Directly responsible for billing to both customers and vendors using the service.
● Confidential Background checks on all company personnel prior to hire Responsible for companywide event planning, including yearly national staff meeting.
●Created and prepared training manual for all trucking personnel.
Teachers Assistant
O.L.P.H Early Childhood School, 25 Purdue Avenue Oakland NJ 2002 to 2003
●Assist the Primary Teacher with many aspects of the daily routine for 25-30 children, ages 3-5
●During Teacher's absence – responsible to run the entire class for entire day.
●Special responsibilities included development and teaching of all art projects, teaching of hearing impaired signs to all children, and physical education.
●Assisted Primary Teacher with development of special needs children
Assistant Product Manager
United Retail Group Inc., 365 West Passaic Street, Rochelle Park, NJ 201-***-**** 1988 to 2002
●Assist Product Manager with all facets of the Development of New Product Lines, Tracking of Products from inception through development to selling floor for over 600 stores nationwide (i.e. counter samples, color lab dips, fabrics, packaging, and quality control).
●Heavy Vendor and subcontractor interaction; Create purchase orders, price negotiations, delivery, reorders, Import Letters of credit, Returns.
●Analyze all business indicators. Monitor, report and analyze product sales, provide full product line forecasting. Determine promotional and sale items to increase product sales.
●2 time winner of "Make it Happen Award" for independent and creative job performance
●Creation of Assistant Training Manual – Created company training and employee manual to be used for by all Assistant Buyers
●Assisted in Creation of Coat Hotline –an innovative solution for customers to order a custom made coat to their sizing need.
●3 time winner of "Team Award"-
●Product Development – Augment existing designs to extend lifespan of product lines
●Floor-sets – created model for store presentation and organized across the entire company
● Assistant Training – organized training of all assistants
Education and Computer Skills
Berkeley College, Ridgewood/Garret Mountain, NJ 1986
A.A., Fashion Merchandising and Marketing
Proficient in Word (60 w/m), Excel, PowerPoint, Outlook, Quickbooks, Adobe Acrobat, and numerous specialized proprietary systems used at individual work assignments. Extremely knowledgeable in Internet research.
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