Customer Service Manager
Resume:
ANDREW MONTAGUE
McKinney, TX 75070
acxfdv@r.postjobfree.com
Summary: Energetic, motivated and determined professional who dedicates time and effort to every opportunity performing achieving outcomes to the best of my ability is my main goal in my career as a business manager.
Education: Robert Morris University- Chicago, IL
Bachelor Degree in Business Administration- Graduated- April 2014
Major: Management GPA: 3.3
2014- Dean's list student for spring semester
2013- Dean’s list student for fall semester
2011- Dean’s list student for fall and winter semesters
Experience: Wolfpack Roofing & Construction Dallas, TX
Field Representative/ Consultant 6/6/2016 to 9/12/2016
Utilize the productivity and territory planning tools provided
Maintain all existing accounts and customer base
Attend training and team building programs assigned to optimize the representatives abilities
Inspect roofs and meet with insurance adjusters
Assist customer through the insurance process
Two Men And A Truck McKinney, TX
Driver Manager/ Trainer/Part-Time CSR 2/2/2016 to 6/5/2016
Provide exceptional customer service as you safely move, pack and unpack customer belongings
Greet customer upon arriving at the specified location and complete a walk-through of the premises
Communicate professionally in English, both verbally and in writing; comfortably interface with customer
Performs pre and post trip inspections
Complete paperwork accurately
Correctly train new employees on the proper policies and procedures
Two Men And A Truck Kalamazoo, MI
Driver/ Trainer 6/18/2014 to 2/1/2016
Provide exceptional customer service as you safely move, pack and unpack customer belongings
Greet customer upon arriving at the specified location and complete a walk-through of the premises
Communicate professionally in English, both verbally and in writing; comfortably interface with customer
Performs pre and post trip inspections
Complete paperwork accurately
Correctly train new employees on the proper policies and procedures
CORT Furniture Rental Kalamazoo, MI
Delivery Manager 11/10/2014 to 5/31/2015 &
Summers of 2011, 2012 and 2013
100% Customers satisfaction
Demonstrated how to properly lift furniture and how to arrange furniture correctly to new Temp workers
Perform 25-30 deliveries/Pick-ups a week consisting of 1-3 bedroom fully furnished Apartments and/or Homes
Arranged rental furniture in the correct areas of homes and apartments
100% Personal Safety Record
Accomplishments: 2013- Award 2nd All-League team for ACHA hockey CSCHL league for Robert Morris University
2011- Award for ACHA All- Rookie Team for Robert Morris University
2009- Award for All-League team in juniorA Tier 3 Hockey for El Paso Rhinos in the WSHL
Activities: Hockey Player
Dedicated to competitive hockey (1995-2014)
Robert Morris University Men’s Gold Hockey Team 2010-2014
Dubuque Thunderbirds- Junior A Tier III 2010
El Paso Rhinos- Junior A Tier IIIWSHL 2008-2010
Team NXI- Midget Majors AAA 2006-2008
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