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Customer Service Sales

Location:
Omaha, NE
Posted:
November 08, 2016

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Resume:

Angela R. Barnes

**** ******* ******

Omaha, NE *8127

402-***-****

acxfbz@r.postjobfree.com

OBJECTIVE: To continue to build a career within the workforce with an established organization that provides growth opportunities specializing in Administrative Support/Training and Development.

EMPLOYMENT:

Nebraska Medicine

Executive Administrative Assistant

2008-2014

•Audit Medicare Patient accounts for annual Medicare Bad Debt Reporting for reimbursement.

•Generating and maintaining daily, weekly, monthly, quarterly, and annual reports for Revenue Cycle management team including but not limited to the Executive Director.

Responsible for assisting with maintaining, and revising both Departmental/Organizational Policies and Procedures for TNMC and BMC.

Crossing training for additional support during staff’s leave of absence

•Training and development of organizational and departmental staff of up to 75 employees.

Departmental orientation for on coming staff.

Obtaining insurance verification and authorizations for Revenue Cycle and Radiology Department.

Ensuring daily procedures and quality control were met on daily, weekly, monthly, quarterly, and annually basis.

•Implemented set supply par levels for office based on number of staff and annual fluctuation to ensure budget was met annually.

•A/P for departmental invoices and vendors.

Communications with vendors as well as annual contract control.

•Scheduling of Conference Space for Revenue Cycle including, but not limited to Patient Financial Services, HIM and Access Services.

•Calendar Management and Scheduling six departmental manager as well as the Executive Director of Revenue Cycle.

•Served as a standing member of various departmental and organizational committees.

•Served as Co-Mayor for the ECCP 2009-2010

•Assist with any special projects, not only within Patient Financial Services, HIM, Access

Services, and Patient Registration.

LA Weight Loss

Center Manager

NY, NJ, CT, & Omaha Market

2001-2002/2004-2006/2007

• Sales and Services of Products in NY, NJ, CT, and Omaha Market

• Meeting and Exceeding Daily, Weekly, Quarterly, and Annual goals.

• Increase of Revenue by 20-30% in every center I managed.

• Managed a staff of 4-6 employees within the Center level, and up to 50 employees as a Regional Manager.

• Training and Development of Staff.

• Inventory Control.

• Forecasting Revenue for Area Supervisor.

• Generating Reports for Area Supervisor.

• Extraordinary Customer Service.

• Scheduling and Time Management.

IHG, Starwood, & ESH

Area Sales, Dir. Catering and Ops

Omaha, NE

1996-2000/2007-2007

• Generating leads for potential bookings.

• Maintaining existing Sales Relationships.

• Inside, Outside and Cold Calling Sales.

• Room Sales and Banquet Space Sales.

• Detailing Catering Events.

• Meeting, and Exceeding Daily, Weekly and Quarterly goals.

• Managing a staff of 7-9 employees.

• Training and Development of Staff.

• Forecasting for General Manager and Regional Manager.

• Scheduling and Time Management.

• Extraordinary Customer Service.

SKILLS AND TRAINING

• MicroSoft Word, Excel, Powerpoint, and Visio

• PeopleSoft Time Management

ADP Payroll Management System

• Various Hotel Systems

• Notary Public

• Mastering Sales Productivity, Omaha, NE

• Sales Training 101, Manhattan, NY

Professional References

Shawn Edds – Contract Variance Team Lead – Nebraska Medicine – 402-***-****

Pat Rodis – Executive Assistant Six Sigma – Nebraska Medicine – 402-***-****

Deb Rose – Transplant Reimbursement Specialist – Nebraska Medicine – 402-***-****

Cenday Ahumada – Line Lead – Marianna Ind. – 531-***-****



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