Mark-John McSheehy, MBA

**** *. **** *** 773-***-****

Chicago, IL 60630 acxfbl@r.postjobfree.com

Highly Experienced in IT Governance & Cyber-Security; Excellent Project and Team Leadership

Comprehensive hands-on background in IT security and infrastructure, with expertise in developing and maintaining policies and procedures to assess and minimize risk and compliance issues relating to IT infrastructure, networks and databases. Outstanding verbal and written communication skills. Strong track record of building, leading and motivating cross-functional and project teams.

CORE COMPETENCIES

Business Process Improvement Customer & Vendor Relationships Implementation Management

Team Management & Training Solutions Advice Cost Reduction Resource Management

Leadership SLA Achievement Strategy and Delivery Enterprise Cyber-Security Architecture Risk Mitigation

INDUSTRY COMPETENCY

Banking Health Manufacturing Education Software Development Energy Transportation

Media Non-Profit Construction Logistics

REGULATORY COMPETENCY

ISO/IEC 27000 Series SOX BSA/AML GLBA OFAC PCI/CISP HIPAA

EXPERIENCE AND ACHIEVEMENTS

The Federal Savings Bank – Chicago, IL 2016 – Present

Federally chartered bank specializing in mortgage loan origination serving the United States

CyberSecurity Consultant

Analyze security posture and recommend any remediation requirements. Architect and implement chosen solutions. Manage vendor relations, project budgets and timelines, and maintain overall scope.

Popular Community Bank – Rosemont, IL April 2014 – June 2016

Full-service financial institution serving the United States, Puerto Rico, Caribbean and Latin America

Vice President, Systems and Security

Led enterprise project management, infrastructure, purchasing, cyber-security, system function and staffing, overseeing a team of 6 Systems personnel servicing 3 regional offices and 49 branches across 4 states. Provided on-site management of 3 Info-Sec personnel as a dotted line reporting to CISO.

Security

oCollaborated with CISO to develop and implement a Mobility strategy that included Windows Tablets, IOS and android devices. Increasing security through MDM solution and encompassing a BYOD policy.

oDeveloped methodologies to perform risk assessment, business impact analysis, and security assurance to improve systems and operational security based on NIST, ISO, PCI, and GLBA.

oEnsure that IT complies with existing regulatory requirements and that IT appropriately provides, architects, and maintains technology and processes to reduce the threats of cyber-security risks.

oCoordinated Business Impact Analysis, Pen tests, Disaster Recovery, and Business Continuity plans, programs, and testing.

Project Management

oCreate project plans and oversee project execution; track project process; provide frequent status updates to IT and business management

Actively managing an average of 35 projects monthly

Actively participate in Outsourcing RFP process 2014

Participated in vetting 10 potential partners including an internal hybrid approach

Manage and facilitate Hybrid-Outsourcing solution within budget and timeline

Team collaborated most cost effective approach to migrate to both Primary data center and DR data center utilizing a combination of new equipment, existing equipment, and outside professional services blended with in-house staff 2015/2016

US Project Manager and Corporate Lead for the migration and implementation of Office 365 Cloud solution

Purchasing

oDefine and approve departmental budget and track expenditures

As the North American presence decreased for a refocus on certain regional growth, adjusted license quantities while maintaining contracted pricing.

oOversee hardware, software and service selection processes

Reviewed and recommended hardware procurement.

Ensured all maintenance renewals were paid on time and within negotiated pricing levels, seeking out cost saving incentives based on any combination of quantity, timing of purchase, or commitment to future purchasing

oManage vendor services to ensure delivery of products and services level targets

Supervision and Support

oOversee IT department response to requests, problems and disasters and ensure that IT processes are followed through monitoring and analysis of department SLAs

oCreate or approve IT communications to the bank for issues or planned outages

oManage and mentor Team Managers and technical staff through guidance and personnel development by implementing weekly meetings, annual reviews, and training initiatives

Virtual Dynamics Corporation – Joliet, IL September 2009 – September 2014

Full service consulting and professional services organization

Senior Virtualization Solutions Architect and Management Consultant

Provided full-service consulting and professional services to clients in healthcare, manufacturing, engineering, and technology industries.

Management

oActing IT Director of Infrastructure – Alliance of Chicago 2013

Deliverables: Stabilize Production and Internal environments from both a virtualization and Wintel perspective

Managed and monitored system and application access as required to meet appropriate HIPAA security requirements

Architect migration from multiple Citrix farms dispersed among virtual and physical devices to a UCS/NetApp Flexpod solution using Provisioning Services to deliver Centricity to 32 medical centers

oSenior Technical Project Manager/Architect – Allscripts 2010

Deliverables: Re-architect application delivery strategy, bring structure to failing project delivery, restructure departmental reporting structure, and institute Change Management procedures & system and application monitoring and reporting requirements as required to meet HIPAA security requirements

Key challenge was to integrate multiple organizational structures from hosted hospitals into a single project scope

Architect

oArchitect and Stabilize Citrix Environments:

XenApp 4.5/5/6.x/7.x installation, optimization, upgrade, and architecture –Fairmount Minerals, Northwestern University, Sensient Technologies, Southwestern Adventist University, Visiting Nurses Association, Victualic Corporation, Alliance of Chicago

XenDesktop 5.x/7.x architecture/implementation – Coopervision, Littler Mendelson, St. John's Well Child and Family Center, Sun Healthcare Group.

Senior Technical Project Manager/Architect – Sun Healthcare Group

(Recognized by Citrix for the world’s largest design and implementation of Citrix XenDesktop running on Citrix XenServer using Intellicache and MCP for a leading US medical provider)

oDeliverables: Pilot project scope, project plan, and architectural design documents. Facilitate Work Breakdown Structure with key departments and stakeholders. Included the management of 5 staff resources and 5 consulting resources, Unit Testing, User Testing, Training, End User communication, and daily and weekly updates

oKey challenge was to integrate a deliverable oriented PM style into an organization that was more organic in their approach

Netscaler/Citrix Access Gateway – St. John's Well Child and Family Center

Technical Writer – Kiewit/WWT

oArchitect and Stabilize Active Directory and Exchange Environment:

Architect and Engineer migration of Active Directory 2003 to 2008R2 – Piedmont Plastics

Architect and Engineer migration or MS Exchange 2003 to 2013 – Piedmont Plastics

Engineer migration of VMware 4.5 to5.1 – Piedmont Plastics

Suzlon Wind Energy Corporation – Chicago, IL June 2008 – July 2009

International company developing and licensing wind turbines as an alternative energy source

Information Technology Manager

Collaborated with international counterparts to drive companywide IT initiatives across four continents, including IT service desk, infrastructure, business continuity, and change management governance.

Security

oEnsure that IT complies with existing regulatory requirements and that IT appropriately provides, architects, and maintains technology and processes to reduce the threats of cyber-security risks.

oCreated Business Continuity Plan

oControlled assets by identifying and procuring ISO-compliant asset tracking system to include software deployment and license compliance in an environment with 90% remote users

oImplemented Least Rights for all North American systems access

oImplemented SharePoint to close gap on DLP issues

oImplemented Digital Signature Initiative

Project Management

oCreate project plans and oversee project execution; track project process; provide frequent status updates to IT and business management

Achieved significant cost savings, including:

o$80,000 per year by consolidating cell phone plan to a primary carrier

o$80,000 in physical equipment through Virtualization Project

o$12,000 per year by consolidating printer/MFP to a primary national vendor

o30% reduction in cooling and energy costs, with added benefit of High Availability (HA)

oPurchase price reductions of 10% to 20% by introducing new vendors and establishing competitive bidding process

Redesigned desktop imaging process, which reduced implementation time by 1.5 days

Virtualization project, which led to physical server reduction of 75%

XenApp 6 installation, optimization, upgrade, and architecture

XenServer 5 installation, optimization, upgrade, and architecture

SCADA Monitoring Center movement, rebuild, and technological improvements

Purchasing

oEnsured license compliance by working closely with Microsoft and other primary vendors to identify non-compliance and mitigate with financial assistance from Microsoft

oNegotiated Employee Purchase Program with primary vendors

Supervision and Support

oRestructured Infrastructure and Service Desk functional areas to meet North American and parent company goals

Resulted in issue resolution time reduction from an average of 3 days to same day with 90% resolution during initial call

oEstablished IT Department’s policies and procedures to streamline workflow, document internal knowledgebase, and manage IT projects systematically

oOversee IT department response to requests, problems and disasters and ensure that IT processes are followed through monitoring and analysis of department SLAs

Sun-Times Media Group – Chicago, IL January 2005 – June 2008

Chicago-based newspaper publisher

Desktop Support Manager (May 2006 – June 2008)

Supported 2,600 PC and Macintosh users at 26 sites, overseeing 10 desktop/service support specialists and additional project contractors.

Project Management

oStreamlined Help Desk operations, and centralized administration and documentation environment by consolidating and upgrading three separate and undocumented Citrix server farm environments

Resolved support problems by documenting environment for outsourced Help Desk to provide Level 1 support, training in-house staff for Level 2 support, and contracting an outside vendor for Level 3 support

oFacilitated a 20% staff reduction by consolidating five separate accounting systems to one site on time and budget

Managed IT infrastructure build-out at the consolidated site to accommodate additional staff by hiring electrical contractor for re-cabling and coordinating with the Facilities Department to ensure appropriate electrical installation at the additional office spaces

Architected and implemented standard image for deskside system refresh

Provided remote access to off-site application systems by expanding the Citrix environment

Purchasing

oDrove 10% savings in purchasing and improved inventory control by consolidating vendor relationships and implementing a procurement policy and purchase order system

Reduced knowledge requirements for support technicians by standardizing the hardware configurations across five separate publishing companies with 26 sites, including offices in Chicago, Toronto, Vancouver, and New York

Consolidated separate relationships from each of the five publishing companies with each vendor into single account relationships including the new standardized hardware configurations

Implemented centralized management of licenses and license renewals

oReduced printer downtime by more than 50%, saving 20% annually through outsourcing

Supervision and Support

oConsolidated Desk Side Support to a central team by combining site technicians from five subsidiary companies

oResearched internal systems, identified internal staff with required skills, and collected documentation from each company

oTrained staff on standardized installation and operating standards

oCreated business-driven Service Level Agreements (SLAs) and issue codes

oResearched and implemented ISO compliant issue tracking system, TrackIt!, to identify trends, define, and track issue escalation, and meet SLAs

Hollinger International (aka Sun-Times Media Group)– Chicago, IL (Continued)

International media holding company.

Senior Systems Analyst / Infrastructure Architect (January 2005 – May 2008)

Provided application, infrastructure, and cyber-security support for all executive and finance staff including support of over 400 critical Windows servers in a predominantly Windows Server 2000 and 2003 environment consisting of one Active Directory forest containing five domains linked to two additional external domains for the corporate, regional, and international WAN networks.

Security

oResolved potential SEC reporting mistakes, potential SOX non-compliance issues, and file version conflicts by managing and implementing migration of 100 corporate users and their systems to the same Active Directory forest

oAuthored standards and documentation for SOX regulated user environment by identifying all applications, dependencies, and vendor requirements on all finance and accounting systems

Project Management

oReduced technical support staff requirements from three to one and reduced support incidents by 75%

Used "bare metal" imaging system to create a master image and re-imaged all desktops with the standard documented new image

Improved operations of a Citrix 4.0, Microsoft Server (2000 and 2003) environment hosting Hyperion, Great Plains, and Mactive by using Acronis, HP DL360/DL380 servers and Dell Blade environment, along with other third-party services and products

oStreamlined operations as the co-author and principal analyst to architect and document base server standards after IT department consolidation

Architected new server implementation standards and led discussions and negotiations to adopt one manufacturer to replace three separate server manufacturers

Reduced time to build a new server by using "bare metal" imaging technology to build a single server base image

oArchitected and initiated implementation of $3.2 million system to facilitate cross-selling among five publishing companies by migrating separate database applications to a single master system (Project shelved when company changed direction and filed for bankruptcy)

oDeveloped and implemented proposal to reduce cost of upgrading and implementing new applications by 50% to 60% with a Virtual Server environment using VM technology

oArchitect and Stabilize Citrix Environments:

XenApp 4/4.5 installation, optimization, upgrade, and architecture

Purchasing

oEnsured license compliance by working closely with primary vendors to identify non-compliance

Supervision and Support

oProvided application, infrastructure, and cyber-security support for all executive and finance staff for the corporate, regional, and international users

MJM Consulting – Chicago, IL January 2003 – April 2005

Solely owned and operated Technology consulting company

Consultant

Engaged and optimized network functionality and cyber-security for clients including Parents for Public Schools, Cross City Campaign, National Lekotek Center, and Chicago Aikikai.

Managed on-time server upgrade for CNA Insurance's Chicago headquarters.

Cognitive Concepts, Inc. – Evanston, IL October 2000 – January 2003

Pioneering developer of phonetics software and multimedia materials for use by reading education professionals.

Information Technology Manager

Supported internal applications, infrastructure, cyber-security, LAN/WAN, Active Directory, Exchange 2000, and SQL 2000 to corporate and remote sales staff overseeing 2 desktop/service support specialists and additional project contractors

Security

oDrove a 10% increase in closed sales by leading implementation of a Checkpoint firewall with VPN solution to improve ability to share Sales Department information with internal staff

oIncreased company productivity by implementing email and web filtering that enabled management to document and address liability and performance issues

oEnhanced intellectual property protection and ensured continued productivity by drafting and implementing a formal technical Disaster Recovery Plan

Project Management

oCo-developed a networked version of Earobics software as member of five-person team

Developed delivery and communications method and system specifications for client/server based product

Established and managed a reseller relationship with IBM and Microsoft

oUpgraded telecommunications bandwidth by 50% with only a 10% increase in cost by negotiating a tight contract with a national telecommunications company

Supervision and Support

oReduced customer service issue resolution time by 50% and increased network uptime 75% by reengineering customer service for the company

Hired, trained, and mentored two new staff members

Developed workflow documentation, well-defined SLAs, and improved IT staff training

Commercial Reality Online – Chicago, IL January 2000 – October 2000

Third-largest dot-com company dedicated to providing services and listings for commercial real estate brokers and their clients.

Information Systems Manager

Supported internal applications, infrastructure, cyber-security, LAN/WAN, Active Directory, Exchange 2000, and SQL 2000 to corporate and remote sales staff overseeing additional project contractors.

Project Management

oManaged upgrade project for the production website (www.comro.com) and all internal server systems prior to site move, ensuring only two hours downtime for move; new website received accolades from industry insiders

oIncreased company's income potential by eliminating network outages through 24/7 website monitoring and establishing the infrastructure for over 99% uptime by identifying and negotiating

co-hosting contracts, writing statements of work, and contracting an ISP vendor on a separate grid

oCut equipment budget 25% by standardizing hardware and software purchases and maintaining an accurate software license inventory

oDeveloped customized Microsoft Outlook-based CRM solution, including authoring Statement of Work (SOW) and hiring solution architect

EDUCATION, TRAINING AND CERTIFICATIONS

University of Illinois at Urbana-Champaign 2011

MBA – International Capstone Project in China – GIGA (Green Ideas Green Actions)

Columbia College – Chicago, IL 1996

BA in Theatre

CERTIFICATIONS

ITIL V3, MCP, RWMCP, RAMCP-SO, RAMCP, RCP, PMP (Expired), CCA, CCNA (Expired), CISSP (Trained)

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