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Customer Service Insurance

Location:
Friendswood, TX
Posted:
November 30, 2016

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Resume:

Qualifications Profile

Highly dynamic, proactive and results-oriented professional interested in pursuing a challenging career. Demonstrated proven capability to drive company success and achieve business goals and objectives. Armed with a strong capability to communicate effectively with all customers and equipped with excellent organizational and time management skills.

Work Experience

Life Insurance Sales Agent - The Alleman Group, Houston, TX – October 2016 – Present

Meeting customers interested in buying insurance & gathering information on health, family, finance, and lifestyle.

Assisting customers in filling out questionnaires and completing application forms.

Assessing insurance needs of customers, and calculating amount to be insured.

Explaining policy features and the benefits a beneficiary will receive upon death of the insured.

Presenting different insurance options and the types of premiums associated with them.

Insurance Inspector - Information Providers, Inc., Houston, TX – May 2016 – June 2016

Called insureds to schedule appointments.

Performed home inspections for insurance underwriting purposes, including measurements and photos, noting any hazards or concerns.

Created property drawings including home and outbuildings for submittal to home office.

Sales Associate - The Home Depot, Clear Lake Shores, TX – June 2015 – Sept 2016

Served as a direct customer service contact providing assistance to walk-in customers, ensuring a productive retail experience.

Kept abreast of the company’s product offerings; contributing to a sales increase by communicating product benefits as well as responding to customer inquiry calls quickly and efficiently.

Document Control Coordinator - Triyards Houston, LLC, Houston, TX – Oct 2012 – Sept 2014

Spearheaded the entire document control functions for crane manufacturing processes.

Rendered technical support with project document control activities, which included organizing, filing, and archiving project technical documentation as well as documentation of electronic receipts and registrations

Generation of reports and manuals, along with updating Requests for Information logs, and database manipulation.

Document Control Technician - Plant Engineering Services, Texas City, TX – Feb 2012 – Aug 2012

Handled the preparation of client deliverables and project close-out while ensuring quality standards were met.

Data entry and database manipulation.

Document Control Lead, KBR, Houston, TX – Apr 2000 – Jan 2012

Served as a key resource to verify technical documents for the project based on project specifications.

Generated reports, manuals, and correspondence, including data entry and data base management.

Initiated quality control checks for all project-related documentation in compliance with project document control procedures and supervised the documentation process for groups of document controllers.

Developed company policies and procedures to increase production and efficiency rates.

Aided quality assurance engineers in developing and implementing project procedures, plans, and schedules.

Created and lead training workshops.

Professional Licenses

Texas All-Lines Insurance Claims Adjuster – License No. 2062036

Texas General Lines Property & Casualty Insurance – License No. 124679080

Texas General Lines Life, Accident and Health Insurance – License No. ‘TBD’ (recently submitted)

Education

General Courses

Houston Community College Houston, TX

Technical Acumen

Xactimate 28 Documentum SharePoint Adobe Acrobat Microsoft Office Software



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