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Customer Service Management

Location:
Westerville, OH
Posted:
November 10, 2016

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Resume:

Dear Principal,

Ever since I started teaching at school, I have been passionate in my commitment to three things: maximizing individual student performance, inspiring students’ interest in language learning and instilling a sense of self-worth among all students. I have dedicated my career to each of these pursuits, as my enclosed resume will attest.

It would be an honor to teach your students and serve a school that maintains high educational standards and provides students with opportunities for personal growth.

My qualifications include 11 years of work experience; I worked in Pakistan as a TEACHER in ALLAMA IQBAL SCHOOL SIALKOT CANT and GARRISON ACADEMY KHARIAN CANT. As a VICE PRINCIPAL in primary school ITFAQ ISLAMIC PUBLIC SCHOOL SIALKOT and as a LECTURER in NISA GIRLS COLLEGE SIALKOT.SO in Pakistan I have almost 8 yrs of experience. When I came in Dubai I joined AL FAROOQ ISLAMIC SCHOOL DUBAI as a TEACHER and CO-ORDINATOR for junior section.

I provided effective classroom management, creative lesson plans, detailed student evaluations and highly praised instructional delivery in all my teaching period.

I offer a 3-year track record in Admin, Reception, Office Management and Customer Service. You will benefit from my following key strengths:

Computer expertise, with proficiency in all MS Office programs (Word, Excel, PowerPoint, Outlook and Access).

Broad-based experience covering a full spectrum of administrative duties, office management, payments, customer care, registration, document preparation, and coordination

I am confident that if you hire me teaching or non-teaching staff, you will have more time and energy to concentrate on growing your business. My resume is enclosed for your review. You may also call me at (050-*******) or email me at acxf8e@r.postjobfree.com. Thank you for your time, and have a great day.

Thank you for your interest and consideration. I look forward to hearing from you soon.

Sincerely,

SYEDA ZUNAIRA

Mob: 050-*******

CV. Syeda Zunaira Jamshaid

PERSONAL

Name: Syeda Zunaira Jamshaid

Fathers Name: Syed Anwar Ali Shah

Gender: Female

Marital Status: Married

Husband Name: Syed Jamshaid Sherazi

Date of Birth: 25/09/1978

Nationality: Pakistani

Visa Status: Long Term Visit Visa

Address: Flat# 202, Al-Kowaiti Building, Rashidya 3, Ajman

Availability: Immediate

Mobile: 050-******* / 056-*******

Email: acxf8e@r.postjobfree.com

NATURE: Hardworking, able to cope with the high workload, capable to work in extreme hard conditions. Ability to conceive, manage and set a goal creative and innovative by nature.

Characterized as a quick-minded individual, possessing multi-casting, prioritizing, time management, detailed understanding, front desk, operations, time management, organizational, problem-solving, solution-making, and decision-making etiquettes.

Possessing an honest, loyal, active, energetic, hard-working, creative, punctual, and disciplined nature.

TEACHING SUBJECTS

English

Urdu

Psychology

Islamic Studies

Home Economics

LANGUAGES

English, Arabic, Urdu

EXPERIENCE * 11 Years of Work Experience

Career History

Al Baraha Hospital MOH (Dubai, UAE)

Medical Records Clerk: Jul 2012 to April 2016

Key Deliverables:

Scrutinizing the health card validity of each patient arriving at the Lab OPD.

Ensuring the validity of Emirates ID and opening computer files with MRN number to obtain investigation records of patient.

Obtaining payments as per the ministry price list for the tests on E-dirham machine by E-dirham card or any ATM card.

Designing labels on IP label machine, while entering details of patients in the computer for record including investigation/orders from doctor, MRN number full name, payment, time, and date.

Delivering patients with bill, order papers, and labels to the lab tech appointed to collect samples as per labels.

Major Accomplishments:

Obtained announcement as the employee of the month along with certificates.

Tracked the duplicate files while merging the same with the medical records.

Managed the detection of patients with expired health cards along with notifications.

Al Farooq Islamic School (Dubai, UAE)

English Subject Teacher / Coordinator for Junior Section: Jan 2012 to Jun 2012

Key Deliverables:

Attended first 3 months with grade 9th and 10th following completion of syllabus, tests, and preparation for board final exams.

Acted as the class teacher for the next 3 months for Gr.5.

Delivered lectures to the English sections ranging from grade 5, 6, 7, and 8.

Coordinated amongst the 15 sections, including the junior section.

Conducted the weekly assessment of students along with surprise tests for daily specific sections.

Conferred upon the curriculum, worksheets, homework, syllabus, portion, and performance of students with class teachers.

Major Accomplishments:

Designed the curriculum with the senior coordinator for grade 8.

Covered the syllabus within 2 months for grades 9 and 10 (6 sections boys and girls).

Delivered lectures as a class teacher and a subject teacher while coordinating on the same.

Allama Iqbal Public School (Sialkot Cant, Pakistan)

Teacher - English: Oct 2002 to Jan 2004

Key Deliverables:

Acted as a grade 8 class teacher and a subject teacher for Gr6, Gr7, and Gr8.

Conducted 5 classes for the 5 sections and 3 grades.

Commenced copy-checking, weekly-tests, and monthly-tests.

Performed term-wise preparation of exams.

Coordinated annual exams preparation including drafting of question papers for various grades.

Scrutinized answer sheets and drafted report cards for various students.

Prepared students to partake in extra-curricular activities.

Major Accomplishments:

Conducted comparisons of on-stage activities for the annual function.

Partook in the class decoration competitions.

Generated attendance registers for various students.

Coordinated the absence management system for various students.

Ensured accurate and uniform daily scrutiny of cleanliness for students.

Oversaw the class-room cleanliness, discipline, decoration, interior, etc.

DESIGNATION

DURATION

INSTITUTION

YEARS

Vice Principal (Teacher)

Subject. English

3 Years

Itifaq Islamic Public School

01/01/2000 to 01/10/2002

Lecturer

3 Years

NISA Girls College Sialkot

8th June 2008 06/12/2011

Tutor

6 months

Private Tutor KG to A-O Level

Al-Qusais 3, Shahabia, Dubai, UAE

Jan- June 2012

QUALIFICATIONS MA English, B.Ed, TESOL ETON DKV

Qualification

Subject

Board/College/University

Area

Secondary School Examination DEC, 1993

General Group

Board of Intermediate & Secondary Education Gujranwala.

Gujranwala

Intermediate MARCH 1996

Psychology, Home Economics, Persian

Board of Intermediate & Secondary Education Gujranwala.

Gujranwala

Bachelors DEC, 1998

Psychology, Islamiat, Opt Persian.

University of the Punjab

Lahore

Masters APRIL, 2004

English Literature

University of the Punjab

Lahore

B.ED NOV, 2011

General

A.I.O.U

Islamabad

TESOL 2015

Teaching English as foreign language

ETON INSTITITE DUBAI KNOWLEDGE VILLAGE

Dubai

PROFESSIONAL ACHIEVMENTS

Professional Accomplishments

Diploma in Interior Decoration

Diploma in Physical Beauty Slimming

Diploma in Computers - MS Office (Word, Excel, and PowerPoint), Windows XP, Vista, and Windows 7

Broad-based experience covering a full spectrum of administrative duties, including office management, billing/payments administration, registration, customer care, document preparation, and public dealing



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