CYNTHIA MACKEY

**** ******* ******, ********, ** 11233 (C) 347-***-**** acxf81@r.postjobfree.com

Professional Summary

Organized [Job Title] possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment.

Skills

Able to handle food products frequently

Proficient in customer service

Service-oriented team player

Extensive food/beverage knowledge

Effective problem solver

Creative

Product inventory counts

Excellent communication skills

Residential cleaning

Strong interpersonal skills

Work History

host/supervisor 09/2013 to Current

brookdale senior living – 455 north end road

.serve meals that are palatable and appetizing in apperance

.serve food in accordance with established portion control procedures

.prepare food etc. in accordance with sanitary regulations as well as with our established policies and procedures

.provide excellent and attentive customer service for an exceptional dining experience

.set up meal trays,food carts,dining room, etc., as instructed.

.deliver food carts, trays, etc., to designated areas

.stock food and supplies for next meal

.attend and participate in service training programs to meet state and federal requirements

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Demonstrated genuine hospitality while greeting and establishing rapport with guests

Resolved guest complaints quickly and efficiently.

Assisted co-workers whenever possible.

residential housekeeper 04/2015 to 02/2016

handy – 25 west 42 street

.check and purchase groceries and household supplies to maimtain adequate levels.

.maintain record of related expenditure

.plan and cook meals for employer

.care for household pets

.polish silverware

.clean appliances

.sort,wash, load and unload laundry

.operate mechanized cleaning equipment

.make up beds and change linens as required

.sweep,scrubs,mop and polish floors

Cleaned walls, windows, shades and curtains.

Removed waste paper and other trash from the premises to designated area.

Accepted accountability for all assigned building keys, master keys and access cards.

Returned emptied garbage receptacles to their proper locations.

Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

server/lead server 02/2011 to 02/2013

classic hyatt residence – 55 riverdale avenue

Provided friendly and attentive service.

Consistently provided professional, friendly and engaging service.

Skillfully promoted items on beverage lists and restaurant specials.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Set dining tables according to type of event and service standards.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Immediately reported accidents, injuries or unsafe work conditions to manager.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Provided friendly and attentive service.

Inventoried and restocked items throughout day.

carrier 05/2009 to 03/2011

untied states postal service – 123 east broadway ave

Recorded each delivery using the proper paperwork before leaving the warehouse.

Operated heavy material handing equipment such as fork trucks and cranes.

Recorded delivery information using Xora.

Created and submitted delivery and DOT logs.

Verified each delivery against shipping instructions before delivering to customers.

Loaded and unloaded [Number] delivery vans per shift.

.deliver mail at proper time

Education

Associate of Arts: social work Current

new rochelle - 149 and third avenue bronx ny

Certifications

.cpr certification

.home health aide security license

volunteer experience

annual parkinson's unity walk

.assisted in manning the pdf booth

.engaged with patients with parkinson's and their families/cvaregivers

.pass out t-shirts,flyers, and educational materials to

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