Project Manager Sales

Camille Waked

Mobile: +1-514-***-****, Pierrefonds QC H8Y 2B8, Email: acxf4w@r.postjobfree.com

LANGUAGES

Fluent in French, English and Arabic with a basic knowledge of Spanish.

WORK EXPERIENCE

IT Manager, Fawaz Holding, Beirut, Lebanon

May 2015 – August 2016

Advised management on IT solutions that will best help them grow and perform more efficiently

Created and implemented IT strategies, policies and procedures

Maintained quality service by establishing and enforcing organization standards

Assisted with upgrading information security

Verified application results by conducting system audits of technologies implemented

Conducted IT audit at retail shops for a proper IT structure to reduce any negative impact risk

Communicated job expectations and conducted appraisals while coaching team members

Planned projects and oversaw all phases from conception to completion

Controlled costs, timescales and standards to meet project objectives

Completed projects by coordinating resources and timetables with various stakeholders

Kept users updated on project progress and flagged any issue that might occur

Ensured a smooth transition from the old system to the new one

Designed and implemented secure solutions to meet business needs

Implemented disaster recovery and back-up procedures to ensure business continuity

Managed multiple vendors relationship from initial proposal to the final delivery

Entrepreneur, TechnoServe, Beirut, Lebanon

June 2013 – June 2014

Prospected and visited new clients to present company’s products and close sales

Tracked and recorded sales activities with customers and prospects

Identified opportunities for campaigns, products and distribution channels

Researched new suppliers and managed relationships to obtain the best possible deals

Created and maintained company’s resources (software, marketing materials, etc)

Managed a junior level sales person

IT Manager, ITG Holding, Beirut, Lebanon

Apr 2008 – May 2013

Provided an IT strategic direction aligned with ITG’s global strategy

Implemented IT processes to cater the needs of ITG, it’s affiliates and suppliers

Developed IT budgets for projects

Planed and implemented yearly IT projects

Elaborated and transmitted project status reports to ITG management

Met with company managers and GMs to review any problem area

Reviewed business processes to identify requirements and areas of improvement

Researched and selected the needed software to meet business needs

Provided feasibility studies for new IT projects (software and hardware)

Accompanied and managed external suppliers with project implementations

Built new business applications: BI, Collections, Asset Management, CRM, etc.

Built new tools and applications to cater data migration and mining needs

Interacted with affiliates to help resolve IT-related issues and provided answers in a timely manner.

Maintained vendor relationship and negotiated contracts (price, delivery, payment, etc.)

Administered company's IT infrastructure: network status, servers, internet, etc.

Selected, recruited and trained employees while developing personal growth opportunities

Trained and guided new staff in the IT department

Oversaw system backups, disaster recovery and exerted support when necessary

Maintained proper project documentations: Project plans, RFP, Analysis, configuration & setup, etc.

Prepared and executed appropriate training events on various software

Managed and maintained ITG’s IT assets

IT Case Analyst, Silanis Technology, Montreal, Canada

Jan 2007 – Feb 2008

Received and analyzed customer requests

Elaborated and transmitted solutions to customer problems

Participated in test scenarios for new releases

Communicated regularly with clients to ensure the proper functioning of Silanis products

IT Analyst, ICAM Technologies, Montreal, Canada

Dec 2002 – Jun 2004

Performed detailed analysis of ICAM business and end user requirements

Conceptualized and developed different business applications (Time & Attendance, Intranet, etc)

Trained ICAM employee on new and existing software

Provided software and hardware support

Wrote various reference documents (user manual, system configuration … )

Analyst Programmer then Project Manager, Holcom Group, Beirut, Lebanon

Jan1997 – May 2002

Analyzed business requirements through extensive on-site

Conceptualized and developed Asset Maintenance and ERP software

Implemented these developed software in the Middle East region

Controlled project flow and made sure that targets are well defined and processed on schedule

Organized client feedback meetings to ensure software functioning and expectations properly met

Offered consultation services to solve or enhance customer’s workflow

Supported management with continuous reporting on project development

Developed a customized GL module on Traverse ERP to fit the Lebanese chart of account

Trained new staff members and supervised junior programmers

Performed safe and secure data transfer between software and barcode readers

Wrote and updated supporting technical documentation and use manuals

Conducted on-site training and practical instruction of database applications to users

Cooperated with technical and hardware departments for solving customer problems

CONSULTING and PRIVATE PROJECTS

2015 IT Business Development, FN Group, Africa

2014 HRMS Consulting Project, SoftSource, Beirut, Lebanon

2014 CMMS Consulting Project, Space Builders, Beirut, Lebanon

1997 Health Club Management Project, Decathlon Health Club, Adonis, Lebanon

1996 Inventory Management Project, Electronic Box, Zook Mikael, Lebanon

EDUCATION

University

2005 Masters in Business Administration, Université de Sherbrooke, Sherbrooke, Canada

1996 Bachelor of Science in Computer Sciences, Notre Dame University, Beirut, Lebanon

Certification

2016 Project Management Professional

Continuing Education

2011 Performance Management & Measurement, Business Training Center, Beirut, Lebanon

2011 ITIL Foundation V3, Formatech College, Beirut, Lebanon

2011 Foundations of Microsoft.NET 2.0 Development, Formatech College, Beirut, Lebanon

2000 Administering Microsoft SQL Server 7.0, Formatech College, Beirut, Lebanon

TECHNCAL SKILLS

Windows, Office suite, Visio, Access, MySQL, SQL Server, PHP, HTML, JAVA, VBA, VB.NET, C#, ASP.NET, WordPress, LimeSurvey, VM Ware, Business Objects, Salesforce CRM, OptiMaint CMMS, Retail Pro POS, SAGE ERP, Traverse ERP, SoftMate HRMIS, Mobile sales and warehouse solutions.

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