Kimberly Anderson

**** *. ** **** ****** Los Angeles, CA 90019

323-***-****

acxf3i@r.postjobfree.com

Objective

I intend to continue gaining a variety of valuable work experience that will aide me along my

career path.

Skills

Excellent customer service & communication skills

Possess an American Heart Association BLS certification (certificate & provider card)

Quick thinker, quick learner & fast paced worker

Proficient in utilization of Word, Excel & PowerPoint

Knowledge of Medical Terminology

Knowledge of procedures in dealing with Community outreach & advocacy

Work Experience

UES Enrollment Center/ Morphotrust USA

Lakewood, CA 08/08/16-10/26/16

Enrollment Agent (Pay Rate:

$15.00/hour)- 40+hours

Assist customers with enrolling them for TSA

Pre check, Haz-Mat Endorsement and TWIC

Card

Using different types of software and dealing

with PII ( Personal Identifiable Information)

Updating TWIC card inventory on a daily basis

American Tours International Los Angeles, CA

07/10/13 08/02/16

Lead Agent/ Customer Service

Specialist (Pay Rate: $13.00/hour)- 40+hours

Training New Employees

Multi-Tasking by answering phones and

responding to emails at the same time.

Organizing ways to respond to the different

types of Customer Service emails

Answer calls coming in from passengers and

immediately take care of all issues brought to

my attention as best as possible

Office Max Los Angeles, CA

12/20/11- 05/15/13

Cashier (Pay Rate: 8.20/hour)-20-35hours

Handling Cash throughout The Store

Stocking Items throughout The Store

Maintain the look and signage of the location

Toys R US Los Angeles, CA 10/16/200901/10/10

Cashier (Pay Rate: $8.00/hour) 20hours

Handling all returns and exchanges for customers

Put Pricing tags for all the store inventory

Provide excellent Customer Service to all customers

Target Los Angeles, CA 06/15/2009- 09/25/2009

Cashier (Pay Rate: $8.00/hour) 20-30 hours

Upsold Items and credit cards at the front register

Organized all the items at the front of the store

Scanned and checked out customers at a fast pace

Worked with fellow team members to meet sales goals daily

Work cohesively and productively in a group setting on a continuous day to day basis

AMC Movie Theatre, Los Angeles, CA 10/10/2007- 08/19/2008

Crew Member (Pay Rate: $7.50/hour) 20-30 hours

Assist customers with paying for all concession stand items

Cleaning all movie theatres within 5 minutes

Worked a part of a team to achieve all goals set

Education

California State University, Northridge, Northridge, CA August 2008-December 2012

Bachelor of Arts Degree in Journalism

Courses in Communications/ Journalism

EOP Student

References

Michelle Neale

Former VP of Operations at American Tours International

Relationship: Former Supervisor

310-***-****

Years known: 3 years

Reference Type: Professional

Miriam Joya

Social Worker at Amanecer

Relationship: Peer

acxf3i@r.postjobfree.com

Years Known: 11 years

Reference Type: Personal

Raul Leon

Assistant Supervisor for Morphotrust USA

Relationship: Supervisor

615-***-****

Years Known: 4 months

Reference Type: Professional

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